Alpha MD Reviews 

54
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly and consistently had a truly great experience with this company. Customers frequently praise the medical staff and customer service for being extremely responsive, highly knowledgeable, and genuinely helpful throughout the entire treatment journey. People note that the overall digital process is wonderfully smooth, highly efficient, and makes getting specialized care exceptionally straightforward and completely stress-free. However, some people mentioned experiencing frustrating difficulties with communication, including persistent unresponsiveness from support agents when trying to get timely assistance. A few reviewers also reported dealing with noticeably long appointment delays and initial consultations that unfortunately felt unprofessional or unhelpful.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that providers are fast,... See more

Staff

People report positive experiences with staff, highlighting that team members are attentive, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are super responsive... See more

User experience

Users describe positive interactions with user experience, noting that everything went very smooth and the... See more

Response time

Customers reported immense satisfaction with response time, highlighting that reviewers experienced fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I especially like the veteran discount and the annual plan discount. Significantly less than I was paying with previous provider. I appreciate that they act more like a real doctor instead of just a... See more

Rated 5 out of 5 stars

Alphamd is about as easy and seamless a process as there can be. Staff at Alphamd is very responsive with any communication I have had. My T arrives as scheduled every single time. Not to forget to me... See more

Company replied

Rated 5 out of 5 stars

AlphaMD is amazing, they care about their clients. their providers use the same medication that they proscribe so they understand the full spectrum of what you would be going through. from getting dia... See more

Company replied

Rated 5 out of 5 stars

Could not have asked for a better HRT provider. Have recommended to friends, family and fiancé (HRT available for females as well). Discovered Alpha MD’s subreddit (check it out) and have been a patie... See more

Company replied


Company details

  1. Home Care Service
  2. also in
  3. Clinic

Written by the company

AlphaMD is a patient-focused telehealth clinic helping men and women improve their health and quality of life through personalized, evidence-based care. Specializing in hormone optimization and related treatments, AlphaMD creates individualized plans based on each patient’s symptoms, goals, and lab work rather than a one-size-fits-all approach. Our mission is to make high-quality care more accessible, transparent, and supportive by emphasizing education, clear communication, and ongoing guidance throughout every stage of treatment. We believe patients deserve honest answers, responsive care, and a professional experience that makes them feel informed, supported, and confident in their healthcare journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(54)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are an extremely friendly company…

They are an extremely friendly company with amazing customer service. After attempting to use different brands, AlphaMD was able to reach my goals with a very cost effective price. I will absolutely be recommending everyone to them!

8 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Couldn’t ask for better feedback. It’s great to know the service, results, and value all stood out to you, and we truly appreciate the recommendation.

Rated 5 out of 5 stars

Fast and Efficient

They are fast, reliable and very quick to respond to any concerns or questions I have. The online consultations make everything coinvent. They are also very knowledgeable about questions regarding my low test.

15 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Fast, reliable, and convenient is exactly the experience we want every patient to have. We’re glad that has come through in your care.

Rated 1 out of 5 stars

10 days no tracking on a "free test"

10 days, no "free test", consultation was not professional... they are not a good company at all. Excuses for 1/3 a month instead of clear responses. I would estimate that they honestly just pocket most of the 50 USD consultation fee and do nothing. When I pressed them after 11 days for tracking information and told them they were about to be charged back for the consultation, they told me they would not work with me and to expect a refund shortly... They suck.

UPDATE

So, they sent the box for the test, after their "bait and switch to a 209USD (120USD if you just do it yourself at LabCorp) lab, which they claim is a "discounted rate" (claiming the lab is normally 500USD+....

for a week they sent 2 TIMES A DAY via email "complete your lab and send it in" I email them back after a week, "So you guys will work with me then (when I gave them guff about them trying to bait and switch me they were told they needed to refund my consult (which they did.... and then told me they would never work with me.... they don't like combat veterans possibly?)) They continued to send the "send your test in" emails.... so I performed the test, poked my finger, bled like a hog in my bathroom, putting the blood on the card provided, making sure it is saturated to get to a certain line, letting it dry, and putting it in a special envelope. Getting it to the carrier....

2 weeks go by, not even a smoke signal. I email them: "Hey guys, any update? What is the ETA on the return of the lab results?" No response. 3 weeks go by... I called their number... no answer. I ran their OSINT and found out they are in what equates to a shopping mall in the NW Portland area (if memory serves me correctly). I sent a legal demand for the results of my test... then they want to argue with me via email for 2 days, they sent back my labs I PROVIDED TO THEM before the consult, telling me they met their statutory requirements for production of tests... I call them out on the fact that they are double-speaking (3 times deployed: 97B/E (counterintelligence/Interrogator), OIF/OEF 66MI/101st). They finally, when pinned with nowhere to go, told me, "We canceled that test on the 22nd of last month.... kick rocks..." in not-so-many words lol... so they solicited me to test, I tested, and then they had already canceled the test to begin with. Now I am receiving emails from Trustpilot claiming this is "defamation"... it's not defamatory... if it's true.
I have receipts (emails, video, call records, and the reports I filed with applicable governing bodies). So, in total, this is not someone who is just upset, flapping their gums. I was able to get my health in order by just talking to my PCP, and he is issuing my labs/TRT moving forward. I dealt with Hone before; they were professional. I dealt with PeterMD; they were professional... Alpha MD does not professionally deal with the public at all. They bait-and-switch labs, solicit tests to be fulfilled, and then cancel them, and the staff themselves can't handle some AAR after they mess up and have to have a coming-to-Jesus when they are brought to task for falsely advertising. I would avoid this company like the plague..... If they can't get a "free test" to you for a month and can't explain their process openly... how are they going to deliver the actual medicine? SMH, this is why I reported them to all applicable governing bodies for possible fraud, possible medical mishandling, and false engagement/inducement. Not a professional company... at all. If you continue (directed at Alpha MD) to say that I am defaming you.... You will be sued for defamation/slander/libel. Govern yourselves wisely. -SGT Roesler US Army OIF/OEF

The "free test" was NOT SHIPPED lol... I have the email where I make you admit it was 3rd party drop shipped, and you would provide tracking when you yourself had it... You can attempt to divert from the truth, but it will still find you. If you consider being served with legal preservation holds (spoiliation) to protect myself "threats"... guilty. Did I use strong language with your staff... after a month of being lied to, yea they got some WTF's.... who is defaming whom here? this isn't going to help your FTC, Nursing Board (WA/OK), and consumer reporting complaints. And then you attempt to report to trustpilot "illegal/defamation" so you can silence me... You want to silence combat vets when you drop the ball?

A "bait and switch" is a deceptive sales tactic where a company lures customers with a low-priced offer (the "bait"), only to claim the item is unavailable or inferior, and push a more expensive alternative (the "switch"). Merriam-Webster Legal Definition (which is what you did). If a combat veteran "threatened" your staff you have my details... where was the police report? I have the emails (only comms we used).

1 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We take every patient experience seriously, but we also need to correct several important points in this review.

Your test kit was shipped. The delay you experienced was related to USPS transit, which is outside of our direct control. Our team did attempt to assist, but the interaction escalated to repeated profanity, threats, and abusive language toward our customer service staff.

At AlphaMD, we are committed to respectful, professional care. That standard applies both ways. When a prospective patient communicates with our team in a threatening or abusive manner, we reserve the right to discontinue the relationship and issue a refund rather than move forward with care.

We did refund your consultation fee and informed you that we would not be able to continue working with you. This decision was based on the conduct of the interaction, not your veteran status or any other personal characteristic. AlphaMD proudly supports veterans and active-duty service members, including through dedicated pricing.

We also strongly dispute the claims of “bait and switch,” fraud, or intentional mishandling. Lab options, costs, and processes can vary depending on the type of testing required, patient circumstances, and third-party lab/provider workflows. We understand frustration around shipping delays and process confusion, but we do not accept abusive treatment of our staff or false characterizations of our business practices.

We wish you the best with your PCP and future care.

Rated 5 out of 5 stars

Top notch service

Top notch service, good value, excellent quality of products.

15 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

This is wonderful to hear. We’re proud to provide an experience that feels high quality from start to finish.

Rated 5 out of 5 stars

Great clinic!

The providers really know what they are doing and respond to any questions I have very quickly. I have been with 2 other providers before and had terrible experiences. I have no plan to stop my trt with alphamd.

11 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re glad to hear this, especially after your past experiences elsewhere. It means a lot to know our team has provided knowledgeable care and quick support. We appreciate your trust in AlphaMD.

Rated 5 out of 5 stars

Fast easy dependable and friendly love…

Fast easy dependable and friendly love these guys

1 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re glad your experience has been fast, easy, dependable, and friendly from start to finish. We really appreciate your support and your trust in AlphaMD.

Rated 5 out of 5 stars

Alpha MD is first class!

I have yet to have a bad experience with Alpha MD! And I have been with them almost two years now! Thank you everyone there for helping my get part of my life back!

18 December 2025
Unprompted review
Alpha MD logo

Reply from Alpha MD

This is great to hear. Having your trust for nearly two years means a lot to us, and we’re so glad your experience with AlphaMD has been such a positive one. Knowing we’ve been able to help you get part of your life back is incredibly meaningful to our team. We truly appreciate your support and are honored to be part of your journey.

Rated 1 out of 5 stars

Don’t believe the fake reviews,

Alpha try customer service is an embarrassment. 3 months waiting for refund. Each time told it’s been processed. Each time lied to. Always a processing error. Sure there are more negative reviews than posted. This is a scam company with irresponsible and disingenuous group of individuals masquerading as customer service. Gordon K.

3 February 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We take feedback like this seriously. We have not been able to match this review to a customer record based on the name provided, and we would like to look into it further. If you have had an experience with AlphaMD, please contact us directly at contact @ alphamd.org with your full name and any order or account details so we can review the situation. We are committed to resolving legitimate concerns promptly and fairly.

Rated 5 out of 5 stars

6 out of 5 Stars

Could not have asked for a better HRT provider. Have recommended to friends, family and fiancé (HRT available for females as well). Discovered Alpha MD’s subreddit (check it out) and have been a patient since. True patient-advocates with a wealth of knowledge and passion for alternative medicine.

1 May 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Hearing this means a lot to us. We’re grateful that your experience with AlphaMD has been such a positive one, and it’s especially meaningful to know you’ve felt confident recommending us to the people closest to you. Providing thoughtful, patient-centered care and sharing knowledge in a way that truly helps people is at the core of what we do. We appreciate your support and your trust in AlphaMD.

Rated 5 out of 5 stars

I am 64 and on TRT replace

I am 64 and on TRT replace. At first energy levels were up and feeling great. But lately no energy. I live in Canada and I wish I could use your services. I get your articles in my email and I think they are great. My wife would love to also use your service. Keep sending the great articles. Thank you.

29 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

It means a lot to hear this feedback. We’re glad you’ve found our articles helpful and worthwhile, and we’re sorry to hear your energy levels have not stayed where you want them to be. While we’re not currently able to serve patients in Canada, we hope to be there in the future. We truly appreciate your interest in AlphaMD and are grateful to have you reading along.

Rated 5 out of 5 stars

These people do an excellent job

These people do an excellent job. Fast courteous and effective service. They respond within a day to all requests and send supplies quickly even to my remote address in a US territory. All for a fair price. Good job guys!

25 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

We’re so glad to hear this. Knowing that your supplies arrived quickly, even to a remote address, and that our team has been responsive along the way means a lot. Providing reliable service and clear support is something we care deeply about. We appreciate your trust in AlphaMD.

Rated 5 out of 5 stars

Alpha MD is a great company

Alpha MD is a great company. Service has been good. My orders arrive on time they’ve always answered all my questions.

23 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for your review. We’re glad to hear your orders have arrived on time and that our team has been able to answer your questions and support you throughout the process. We truly appreciate your trust in AlphaMD.

Rated 5 out of 5 stars

Good turn around time

Good turn around time. Quality products. I've seen massive improvements in health. I feel better and look better. Quality outfit with these guys!

20 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for the great review. We’re so glad to hear the process was smooth, the products met your expectations, and most importantly, that you’ve seen major improvements in your health. Feeling better and seeing those changes reflected outwardly too is what it’s all about. We truly appreciate your support and your trust in AlphaMD.

Rated 5 out of 5 stars

They Treat Me Like Family

I've been a customer for about two years now, and even from the very beginning, they treated me like a valued customer. After two years, they treat me more like family. I've gotten to know each of the providers there very well. Every time I have a consult with one of them, they take their time, even going beyond the scheduled consult time on occasion, to make sure that they completely understand what it is that I need and that I completely understand what they think the solutions are. Working together like that over this length of time has greatly improved my health and given me confidence at 52 years old that I didn't know I would have.

21 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for being with AlphaMD for the past two years and for sharing this. Hearing that you’ve felt cared for from the beginning, and even more so over time, means a lot to our team. We believe good care starts with listening, taking the time to understand each patient fully, and working together on the right path forward. We’re grateful to be part of your journey and honored by your trust.

Rated 5 out of 5 stars

10+ months as a customer now.

I have been a customer for a little over 10 months now. I have been very satisfied with my experience so far. Questions sent via their site get answered thoroughly. I see myself being a customer for the near and long term future.

19 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for taking the time to share your experience and for trusting AlphaMD over the past 10+ months. We’re grateful to have you with us.

It’s great to hear that you’ve been satisfied with your experience and that our team has been able to provide thorough answers to your questions. We work hard to make sure every patient feels supported, informed, and confident throughout their journey.

We truly appreciate your continued trust and look forward to supporting you for the long term.

Rated 5 out of 5 stars

Super responsive and great guidance

Super responsive and great guidance. Always willing to help and explain.

15 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for your review. We’re glad to hear our team has been responsive, helpful, and clear in guiding you through the process. We truly appreciate your trust in AlphaMD and look forward to continuing to support you.

Rated 5 out of 5 stars

Partnership towards my best possible health outcomes

The entire experience up through receipt of my medications has been effortless, supportive and efficient. After having my chronic and debilitating issues dismissed or misdiagnosed for over a decade, it was a tremendous relief to no longer have to educate, wrestle with or cajole healthcare professionals into prioritizing my health and providing effective treatments. AlphaMD specialize in male hormone and metabolism optimization. Unlike the conventional allopathic healthcare system, their goal isn’t merely to get me to the average level of health, at the lowest possible cost. They are committed to helping me achieve my optimal health outcomes.

1 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for this incredibly thoughtful review. We’re honored to be part of your health journey.

After years of feeling overlooked or misunderstood, finding care that feels supportive, efficient, and genuinely focused on your well-being can make all the difference. At AlphaMD, we believe our role is not just to help patients reach “average,” but to partner with them in achieving their best possible health outcomes.

We truly appreciate your trust in our team and are grateful for the opportunity to support you. Thank you again for sharing your experience.

Rated 5 out of 5 stars

Outstanding Experience

Simple defined process! Switching was one telemedicine call and 2 minutes uploading required forms. The telemedicine provider patiently reviewed my treatment history and goals. No nonsense explanation of overall program and timelines. Total time invested about half an hour. After subscribing, my treatment plan was finalized that day. I had my medicine in hand 3 days after my appointment. Switching was far easier than I expected.

9 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for the review. We’re glad the switch felt simple, efficient, and well explained from the start. Making the process clear and respectful of your time is important to us, so it’s great to hear that stood out. We appreciate you highlighting both the speed and the straightforward experience.

Rated 5 out of 5 stars

Great experience and easy to navigate!

Great experience and easy to navigate!

Thank you!

6 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for the feedback. We’re glad your experience felt smooth and easy to navigate. That’s exactly what we aim for, and we appreciate you choosing AlphaMD.

Rated 5 out of 5 stars

Got recommended to Alpha MD by a…

Got recommended to Alpha MD by a friend. So far communication and customer service is great and more than that, I feel much better!

1 April 2026
Unprompted review
Alpha MD logo

Reply from Alpha MD

Thank you for sharing that. We’re glad the support from our team has stood out, and even more glad to hear you’re feeling better. That’s exactly the outcome we hope for, and we appreciate you trusting AlphaMD with your care.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look