Alphascootz Reviews 

Bike is excellent, service was quick and easy.

The process of ordering on AlphaScootz website was smooth and very easy and had all the information I was looking for when looking for an E-bike. I even got a welcome discount code of 3% which was amazing and the price of the bike itself was competitive compared to the same bike on other websites. However, I ordered my e-bike on Thursday 22nd May in the evening last week.
It states that any orders after 12pm will be dispatched the next working day. I did receive an email that my "Order status changed to Arranged" informing me that my e-bike had either already been collected or was Scheduled to be collected on Friday 23rd May.

I went on the chat to chase up and sent an enquiry on Tuesday (after bank holiday weekend as i know they were closed then) I was told they would send my order to the responsible department to check with the delivery company, as apparently they sometimes update their information late but I would receive my tracking number "soon", which gave me no real indication if my bike had even been collected yet, never mind a tracking number, which, by working day 3, I would have expected one by now. Hence the 3 stars for now, as I still have no clue what is going on or when my bike is due to be delivered which i need to know so that I can ensure someone is in when it arrives. E-bikes and Scooters are not cheap so being given peace of mind that the process is going according to plan or informing us of any delays is much appreciated. Just a bit more communication and details would improve experiences so much more. Like, what delivery Courier my e-bike is being/been collected by and if it's even been collected yet. Just small details of communication that would help. I've even been checking my Junk/Spam box to ensure i don't miss any emails so I know I've not received any more updates with 3 days left for when my e-bike is due to be delivered. (7th day being Saturday).

It's a bit of a poor experience with the delivery side of things so far which is a shame, because everything else has been great. I will of course update my review/stars when I know more about the delivery and when I receive my e-bike to review it, which hopefully will be soon, as the 7 working days ends this Saturday.

UPDATE: From their email confirming my bike should be collected on 23rd May and only received my tracking number on 28th May after trying to contact them to get an update on 27th and 28th. When I did eventually get my tracking email (I received two emails with this info) and a 3rd with a different tracking number and courier so i emailed them about this... THEY SENT ME ANOTHER CUSTOMER'S TRACKING INFO WITH FEDEX!!! There was no apology for the mix up or sending me the wrong information. They sent a 3rd email with my correct tracking number, however, It's with a courier called 'XL Courier' who isn't even named on their website as the tracked courier's they use. The XL Courier website give's no details or live tracking info. Because I got the other customer's tracking it showed me their order is being delivered today by FedEx Priority (next day delivery)! But my courier hasn't even updated anything since. Why does another customer get Priority next day delivery but I don't? Really not happy with the service so far and I should never have received another customer's tracking info!! I was hoping my experience would improve so i could give more stars but instead its just got progressively worse with unsatisfactory customer service. COMMUNICATION is so important and they give you nothing to reassure or empathise with your frustrations.

Ordered my scooter 13 days ago. Was told it was with Fed ex but it was not. I contacted multiple times for updates as I feared this company is a scam! I contacted Fed ex who confirmed that they had received the details for the collection but had not been instructed to collect the scooter! Oh and they had a different collection address! Obviously a scam! I have begun my claim to get my money back! Do not trust this company!

Explained clearly before, during and after sale.
Very quick to get back to you.
I would definitely recommend this company.

Great Bike,I would recommend Alpha Scootz

nice and easy and efficient

I paid £540 for ix5s scooter , but still not received it
I m still standing on my review
It says from beginning it will take 2 days to arrive but sadly even the tracker number I was provided with , it was wrong
Still not received it.
Valuable order like that should be fast deliverd,
Todays is 19th may
Can't see my order,
Some one guide me please to companies and get my money back .

To be honest ...I haven't hrard about this company before and really worried to place an order. But just want to let everyone knows, this is genuine company and hasselfree order process and Delivered in 3 days. #amazing 👍🏻

A+ customer service, Had a problem with my new ebike not registering speed/not being able to calculate the mileage - turns out the magnet had fallen off. Spoke to DANIEL over the phone who sorted out another magnet to me quickly, was reassuring, patient and overall amazing.When purchasing my bike via the cycle to work scheme, I also had problems — which DANIEL was able to help with.Would recommend based on my experiences!

I made a purchase on May 4th. A few days later, I contacted the company to inquire about the status of my order. They informed me that the model I had requested was no longer available and that they could offer me another one (of higher value) at no additional cost. I accepted.

As the days went by, however, I did not receive a shipping code. I exchanged several emails with the company, and they told me that the package had already been shipped, but without providing any concrete proof. It was only on May 19th that I finally received the tracking code. In my opinion, the time it took to receive it was excessive compared to other online shopping experiences.

After a few days, the product arrived as expected and in excellent condition. However, I believe the company could do more to reassure customers in such situations, to avoid making them feel like they are being scammed. If communication is clear and transparent, even a longer wait can be accepted without any issues.

Now that I understand how the company operates, I would definitely purchase from them again, knowing it's not a scam and without being in a rush. My rating is based on the shopping experience, not the product quality.

First class service great bike fast delivery had some questions and customer service responded quickly and politely with great information would use again for all future purchases

I've never experienced this before.
I want to return an unsuitable bike.
They now want me to pay for the delivery and return costs.
I understand paying for the return but not the delivery
Alphascootz hasn't addressed my complaint in their reply. They say I must pay for the return which I accept. My complaint is that they also want me to pay for the delivery. Despite advertising full cash refund on their website.

Firstly I have searched many websites but I decided to purchase alphascootz , it was my first experience and very reliable this website. I am very excited to get my product

No good service no good answer

Quick helpful after sale advice.

Ordered ebike Monday lunch time it's now Friday lunch time and still awaiting delivery. Not happy at all.

Made numerous calls with inquiries about the bikes i purchased and every question had an answer.
Very friendly and called back with information and stock levels.
So far so good..

Great service, great scooter