Alpine Dog Co. Reviews 595

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and robust construction, which often exceeds expectations and lasts for years. The ordering process is frequently highlighted as easy, with many appreciating the fast delivery, often receiving items earlier than anticipated, even with personalization. Reviewers also commend the customer service for being helpful, responsive, and providing personalized solutions, making interactions pleasant and efficient. However, some people mentioned issues with orders, such as receiving incorrect items, missing components, or products that did not match the customization requested. A few customers also reported dissatisfaction with customer service, citing unresponsiveness to inquiries about order changes or sizing discrepancies, and in some cases, a perceived lack of resolution for product issues. Additionally, some reviewers found certain products, like harnesses, to be unexpectedly heavy or to have design flaws that affected fit and comfort for their pets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, durable,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency, resourcefulness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more

Rated 5 out of 5 stars

Ordered during their Boxing Day sales. A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. T... See more


Company details

  1. Pet shop
  2. Pet Care Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go ahead buy the collar …

Oshi has the most unique, one a of a kind collar collection . Not only are they strong and durable , but they’ll customize it exactly how you want it too . Alpine dog co. goes above and beyond for their customers and as well as their dogs . 10/10 HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️

19 January 2026
Rated 5 out of 5 stars

I recently discovered Alpine Dog Co...

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from ordering to delivery is quick, and I'm proud to have our dogs living their best lives in their new gear.

10 January 2026
Rated 5 out of 5 stars

Great martingale

Second purchase of the same collar, for my growing mastif. No complaints, great quality product, super fast deliver and good follow up ☺️💜

12 January 2026
Rated 5 out of 5 stars

Top Shelf Customer Service!!

When I first received my order, there were a couple of errors with embroidery, one harness was the wrong size, and one leash was missing. I reached out to customer service and they not only responded to me within an HOUR of my email, but rectified the issue THE SAME DAY and had the replacement custom collar, patch, and missing leash sent express to me, with no cost to myself. I wasn't able to get a replacement harness in the proper size, as it was now out of stock (out of anyone's control at this point), but they sent me a return label and full refund for the wrong one. They placed me on a personal mailing list for when the proper size returns in stock or otherwise one becomes available. The responses were thoughtful and sincere--I truly felt valued not only as a customer, but as an individual. They also sent me a bonus slip lead as an apology for the trouble. One of the BEST experiences I have ever had with customer service. Fast, personable, and caring!! Thank you Alpine Dog Co.! I'll definitely be referring to others!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Ordered during their Boxing Day sales.
A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. The items I received are all great quality and look great on our girl.
It was so refreshing to receive personal customer service rather than just an email.

27 December 2025
Rated 5 out of 5 stars

10/10 Recommend!

I've gotten a total 4 collars from Alpine Dog Co. - all at different times. The quality and cost keeps me and the dogs coming back for more. Would highly recommend.

28 December 2025
Rated 5 out of 5 stars

Alpine Dog 5star

Been with the brand almost 5 years now since we got our pup. Amazing quality and customer service and great designs and customization options.

1 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look