it’s unacceptable to charge the money and don’t receive any ticket and they tell you to wait around 48 hours for the ticket to be processed. This is not mentioned anywhere before making the purch... See more
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Review summary
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Based on these reviews
All went well and received the ticket within an hour of booking.. The only thing is they should mention that the ticket is not an instant issuance and it take up to 48 hours.. The other thing is I... See more
Company replied
I booked my flight and received my ticket in time perfectly but the airline changed the flight and i had to change it All thanks to Anastasiia Volosianko for her help and fast response very helpful s... See more
Company replied
Company details
Written by the company
يُعد Alrehlat.com وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Alrehlat.com في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
Jõe St. 3-302, 10151, Tallinn, Estonia
- +16466932589 +9668008501043 (Saudi Arabia)
- info@alrehlat.com
- alrehlat.com
3.5
Average
378 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a great experience dealing with…
It was a great experience dealing with the customer services the representative Hrytsan Nataliia was very helpful and supportive
17 April 2026
Unprompted review
Reply from Alrehlat
Dear Ahmed Allam,
Thank you very much for your kind words and for taking the time to share your experience.
We are truly pleased to know that you had a positive experience with our customer service team and that Ms. Hrytsan Nataliia was helpful and supportive throughout the process. Your feedback is very important to us, and we will be sure to pass your warm words on to her.
We sincerely appreciate your trust and look forward to assisting you again in the future.
I booked a flight from Dammam to Madina…
I booked a flight from Dammam to Madina for my Brother Azmeer Khan and the flight was cancelled, after that i contacted Alrehlat to change my flight, they wasted lots of my time and next day sent a fake ticket which contained same PNR number but the date was change on ticket, I contacted again to cancel and refund, they have been confirming since one month that they have requested a refund, after long wait i contacted airline directly to see the problem and surprisingly airline said they dont have any refund request in their system, Alrehlat has been playing with me for more than a month now and still saying we are waiting for airline this is totally fraud
12 March 2026
Unprompted review
Reply from Alrehlat
Dear Babar Khan,
Thank you for your patience. We truly understand how upsetting and exhausting this situation has been for you, especially after the flight cancellation and the time you have already spent trying to resolve the matter.
We would like to reassure you that, on our side, your refund request has been successfully processed and submitted for further handling. At this stage, we have already sent the refund request to the airline and are currently awaiting their authorization.
Please note that, due to technical processing procedures, we are unfortunately unable to finalize the refund from our side until the airline authorizes the ticket refund in their system. In other words, until such authorization is received from the airline, there is no technical possibility for us to complete the refund process.
We kindly ask for your patience a little longer. As soon as we receive the airline’s authorization regarding your ticket refund, we will immediately inform you by email sent to the purchaser’s email address.
We sincerely regret the stress and inconvenience this situation has caused you and appreciate your understanding while the request is being finalized.
Irresponsible
This airline booking site is not trustworthy , 2 times i had issue with the flights. And asked for refund and compensation. Only they give request id then no other response further. Iam keep on mailing but no use . I strongly disappointed with this site .
7 March 2026
Unprompted review
Reply from Alrehlat
Dear Zreeshh Sree,
Please be assured that your refund request has already been successfully processed from our side. At present, we have submitted the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund from our side.
We understand how upsetting it is to wait without the clarity you expect, and we want to assure you that your case has not been ignored. We are monitoring the matter and, as soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.
We would also like to note that, as indicated in refund policy, airline approval is required for the refund process and the refund may take up to 3 months: https://alrehlat.com/en/content/manual-refund.html
We sincerely regret the frustration this has caused and kindly ask for your patience while the airline completes its part of the procedure.
it is great experience for
it is great experience for, i have some problems with my booking, and mr. Felix Turner give me a quick and positve response
11 April 2026
Unprompted review
Reply from Alrehlat
Dear Muhammad Abrar,
Thank you very much for your kind feedback.
We are very pleased to know that you had a great experience with our service and that Mr. Felix Turner was able to provide you with a quick and positive response regarding your booking issue.
Your words mean a lot to us, and we will be happy to pass your appreciation on to Felix.
Anastasiia Volosianko impression
In the 11/04/2025, i had a problem within the check in system online for a booking, i immediately reached out to customer service where they handed it over to Anastasiia Volosianko who was very kind and very respectful. We solved the problem within a couple of minutes. Everything went smoothly and her assistance helped a lot. I recommend her for any online issues.
11 April 2026
Unprompted review
Reply from Alrehlat
Dear Abir Bouzkri,
Thank you very much for your wonderful feedback.
We are truly pleased to know that Anastasiia Volosianko was able to assist you promptly and that your issue with the online check-in was resolved smoothly within just a few minutes. It is especially gratifying to hear that you found her kind, respectful, and helpful throughout the process.
Your recommendation means a great deal to us, and we will be very happy to pass your kind words on to Anastasiia.
NEVER USE THIS WEBSITE EVEN IT IS FREE
NEVER USE THIS WEBSITE EVEN IT IS FREE.
THEY ARE COMPLETELY SCAMMER.
6 months ago for a ticket they charged my credit card twice. I asked my bank and asked them to refund second payment. At first they told me ok but after 6 months they just refund 18€. The flight ticket was 370€. When I am speaking with them they told me this is because of thr airlines terms and conditions. I can't understand how it's possible charging people 370€ and refund 18€ euros after 6 months.
9 April 2026
Unprompted review
Reply from Alrehlat
Dear Mahdi Bayat,
We would like to clarify that your request for a voluntary ticket refund was processed by us in accordance with the airline’s fare rules. The refundable amount was communicated to you as early as November 9, 2025.
We also sincerely apologize for the long waiting time for the refund. Unfortunately, certain technical difficulties occurred during the process. However, we would like to confirm that the refund amount for your tickets has now been returned.
At the same time, we would also like to note that there is no information in our system confirming a double charge for this booking. We also do not see that any supporting documents regarding a double payment were provided to us by email at info@alrehlat.com
If you do have confirmation of such a transaction, please send it to us by email, and we will gladly conduct a repeated detailed review of the payment transactions.
We understand how disappointing this experience has been for you. At the same time, we would like to emphasize that the refund amount was determined in accordance with the airline’s fare rules applicable to your booking, and no processing error was identified on our side.
My flight was cancelled by the airline
My flight was cancelled by the airline. still not got the reply from you guys.
1 April 2026
Reply from Alrehlat
Dear Farooq,
We have checked the information regarding your booking and would like to clarify that the flight was not cancelled. According to the information in the system, there was only a 10-minute delay on the airline’s side.
Please note that such a delay is not considered grounds for an involuntary refund.
For this reason, we kindly ask you to update your review and rating about our company, as this situation was not caused by our side.
I had a great experience planning my…
I had a great experience planning my trip with that company. Filing tickets is easy, every information is reliable and the service is great. Agents are quick to respond and i felt support to each step of the process. Thank you @Khrystyna Lashchsyhyn for your precious guide
6 April 2026
Unprompted review
Reply from Alrehlat
Dear Mr. Eric Honoré Labat,
Thank you very much for sharing your experience with us.
We are delighted to know that your trip planning process was smooth and that you found the booking process easy, the information reliable, and the service supportive at every step. It is especially rewarding to hear that our team was responsive and that Khrystyna Lashchsyhyn was able to guide you throughout the process.
We will be pleased to pass on your kind words to her.
Booking through Alrehlat was smooth
Booking through Alrehlat was smooth. No hidden charges , except service fee was charged at last step which was surprise.
30 March 2026
Unprompted review
Reply from Alrehlat
Dear MUHAMMAD ALI,
Thank you for sharing your feedback with us.
We are glad to hear that your booking through Alrehlat was smooth overall.
Your feedback is important to us, as it helps us better understand our customers’ experience and identify areas where we can improve clarity.
Thank you again for choosing our service.
Anastasiia Volosianko helped me very…
Anastasiia Volosianko helped me very much with everything very polite and professional
30 March 2026
Unprompted review
Reply from Alrehlat
Dear Adam Al Qubaisy,
Thank you very much for your kind feedback.
We are very glad to hear that Anastasiia Volosianko was able to help you with everything in a polite and professional manner. We will be happy to pass your kind words on to her.
We truly appreciate your trust and your review.
If I can give them -10 I would do so
If I can give them -10 I would do so, they never answer their emails or phone calls, their website is horrible, even their customer service WhatsApp is bad.
Until today am chasing them with my refund without even getting back to me.
29 March 2026
Unprompted review
Reply from Alrehlat
Dear Tatiana Al Khoury,
Thank you for providing the information needed to identify your case.
According to the information available in our system, we do not see any emails received from the email address that was used when purchasing the tickets.
Regarding your comments about the work of our WhatsApp and phone support agents, a detailed review of the quality of our customer service will be carried out. We take such feedback seriously, as clear and timely communication with our customers is very important to us.
As for the refund, please note that our company can process the refund only after the airline has authorized it and the mutual settlement has been completed. Your refund request was successfully processed on March 27, and the refund was issued by our side on March 30. Please check your bank account.
We would also be very grateful if, after receiving the funds, you could update your review and rating about our service to reflect the current status of the case.
Very bad and never will booked from…
Very bad and never will booked from your website
26 March 2026
Unprompted review
Reply from Alrehlat
Hello,
Please tell us in more detail what exactly happened, and also share your booking number or the buyer’s email address used when placing the order, so we can identify your case and check the situation thoroughly.
We look forward to your reply.
Customer service is very responsive
Customer service is very responsive. Thank you to Khrystyna Lashchsyhyn to solve my matter.
23 March 2026
Unprompted review
Reply from Alrehlat
Dear Doha Fraija,
Thank you very much for your kind review. We are pleased to know that you were satisfied with the responsiveness of our customer service.
It is especially valuable for us to hear that Khrystyna Lashchsyhyn was able to help resolve your matter. We will be glad to pass on your kind words to her.
We truly appreciate your feedback and your trust in our service.
I am very disappointed with this flight…
I am very disappointed with this flight booking website. After booking, I found that the passenger details were incorrect, even though I entered them properly.
I sent several emails but received no response. The system even changed nationalities and assigned the same passport expiration date to all passengers, which is unacceptable.
Worse, they ask for extra fees to fix these errors, even though they are not my fault. Very poor service and no customer support.
I received your feedback,
You did answer my request, but since the expiry date was not mandatory, there were no asterix next to it, why did your system generates a random one ? this is wrong because for every data change I have to pay the fees, it was never mentionned earlier even by email when I had to change my passeport number, let me copy your answer which doesnt specify that there are fees to pay
(Dear Customer,
Thank you for contacting our Customer Care Service.
You can use random passport number, and when you will receive a new passport, you can create request for change passport details and update your passport number.
If you have any further questions, do not hesitate to contact us.)
17 March 2026
Unprompted review
Reply from Alrehlat
Dear Ms. Meftah,
We have carefully checked the information in our system, including the step-by-step process by which the passenger details were entered by the purchaser during the booking. Based on this review, we did not identify any error on our side.
For your convenience and transparency, we have already sent you a confirmation by email with the relevant information regarding this verification.
Please note that all booking details are processed according to the data entered by the customer at the time of purchase. We understand how important the accuracy of passenger information is, and for this reason we have reviewed your case with special attention.
According to the information in our system, all relevant details had already been provided to you earlier by email. At the same time, we have now received your new letter and are trying to respond as promptly as possible. Please wait for our reply by email.
UPD 03/04
Dear Ms. Meftah,
Thank you for your patience.
We would like to inform you that your request to update the passengers’ personal details has now been successfully processed.
In addition, a refund of EUR 8 will be returned shortly to the purchaser’s bank account via a reverse transaction to the same payment method used to pay for the tickets.
UPD 07/04
Thank you very much for your loyalty and for your patience while we were reviewing your case.
We would like to inform you that the refund was processed on April 7. The funds were returned via a reverse transaction to the purchaser’s bank account.
If your issue has now been resolved, we would be truly grateful if you could edit your review and rating about our company. This is very important to us and means a great deal to our team.
Thank you once again for your understanding and cooperation.
Refund Refusal
Like many other users I had a flight booked with Alrehlat for travel within Saudi during the Iran conflict. Not sure I even realised I was booking this ticket via them btw, unlike other brokers where it is obvious. Anyway, due to the on-going conflict I am no longer able to fly to Saudi. My flight Saudi - Europe has been cancelled so will not be able to make it on that flight, never mind traveling to Saudi being against FCDO advice at this point in time. I asked for a refund and their default answer was: your ticket is not a refundable one. No ifs, no but, it is within their 'contractual right' to refuse any refund. Certainly goes against the spirit of the law but that really isn't their problem. Alrehat's only goal at this point in time is to keep as much money as possible and swiftly get rid of any customer complaints, leaving the consumer becoming their own insurance policy in times of crisis. It is possible that the airline has a business interruption policy to cover their loss, so really the only winner here is Alrehlat. These practices must be stopped. I am still trying to see if I can get credits or something but looking unlikely and wanted to share my frustration in sympathy for others going through the same ordeal.
17 March 2026
Unprompted review
Reply from Alrehlat
Dear Mr. Lambert,
We would like to clarify that your flight is scheduled for March 29 and, as of today, it has not been cancelled. According to the airline’s official website, the flight is still shown as active.
We have also checked the request history for your booking and identified your refund request. According to the information available in our system, your tickets are non-refundable under the airline’s fare rules. Please note that before purchasing a ticket, the airline’s fare conditions are displayed transparently on our website, so every customer has the opportunity to review them in advance and understand what to expect in case of changes to travel plans.
If you receive an official confirmation from the airline that your flight has been cancelled, please contact us again. In that case, your refund request will be reviewed once more and submitted to the airline for refund authorization.
Reply from Alrehlat
Dear Uday Teja Reddy Pebbati,
Thank you for your feedback.
We have already provided you with a detailed response and full consultation via email regarding your request. If you have received the necessary information, we would be very grateful if you could reconsider your assessment of our customer support service here.
Should you have any additional questions, please feel free to contact us at any time. We will be happy to assist you.
My experience with this Terrible Customer Service and Unfair Ticket Handlingairline’s…
My experience with this airline’s customer service has been extremely frustrating and disappointing.
I originally booked a plane ticket for March 15, but somehow the travel date in the system appeared as April 15 instead. Whether this happened due to a technical issue or some other error, I simply contacted customer service to correct the travel date. I made it clear that I was willing to pay the difference in fare if needed, since my only goal was to fix the date.
Instead of offering a reasonable solution, I was told that changing the ticket would cost 2.4 times the original ticket price, which is completely unreasonable and felt more like a penalty than a normal fare adjustment. The call center justified this by saying “the closer the date, the higher the price.”
However, this explanation made no sense. While still on the call, I booked another ticket for March 15 from the same website, and the price was only about $2 more than the ticket I originally purchased for April 15. This clearly shows that the explanation given by the call center was inaccurate and misleading, and the 2.4× price they demanded to change the date was unjustified.
Because of this, I then requested a refund and carefully explained the entire situation. Shockingly, the refund request was automatically rejected within the same minute, clearly without anyone reviewing the explanation or the issue.
I then contacted customer service again to explain the situation in detail. Unfortunately, the response was even worse. The representative kept insisting that there was no issue at all and repeatedly told me the ticket was non-refundable, without even attempting to review the case or acknowledge the problem.
To make matters worse, when I asked how I could submit an official complaint about this situation, the representative ended the call immediately without providing any information or assistance.
This entire experience felt dismissive, unfair, and unprofessional. A company that values its customers should at least investigate issues properly, provide reasonable solutions, and allow customers to file complaints instead of shutting them down.
Very disappointing service. I expected much better.
10 March 2026
Unprompted review
Reply from Alrehlat
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience.
In order to review the situation, could you please provide your booking number (reservation number)? Once we receive this information, we will verify the details of your case.
We apologize for the inconvenience and appreciate your cooperation.
Thanks to (Hryrsan Nataliia ) for…
Thanks to (Hryrsan Nataliia ) for assisting me with an issue in my booking. It was a great and fast service. I recommend booking with this website👍
12 March 2026
Unprompted review
Reply from Alrehlat
Dear X A,
Thank you for your kind feedback.
We are very pleased to hear that Nataliia Hryrsan was able to assist you with your booking issue and provide you with fast and efficient service. Your recommendation means a lot to us.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Alrehlat
Dear Mansour,
Thank you for your positive feedback. We are very pleased to know that you had a great experience with our service.
We truly appreciate your support and look forward to assisting you again in the future.
price is very good
1 March 2026
Reply from Alrehlat
Dear Mohammed Alfae,
Thank you for your positive review.
We are very glad to hear that you found our price very good. Your feedback is truly appreciated, and we hope to assist you again with your future travel plans.
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