Rehlat Reviews 2,195

I booked a flight from Nashville to NYC using Rehlat. I clicked "no price drop garuantee" on the first screen, and when I checked out the price shown reflected it. However, my card was charged for $30 more when I paid reflecting the price of that item. Extremely predatory behavior.

​I am warning all travelers. It has been over 30 days since my booking (ID: RE1212603) was cancelled. Rehlat confirmed a refund of 118.702 KWD, but I have received nothing. They are intentionally closing my support tickets without providing a bank reference (ARN). I have already filed a formal legal complaint with the Kuwaiti Ministry of Commerce (Consumer Protection) No: 202615941

This company is fraudulent, created add-ons to my flight booking which I absolutely did not choose.

Scam. Don’t book anything through these scammers. Paid for a flight only for it to be cancelled an hour later - then hold my money for an additional 7 days

On 23 January I booked a hotel accommodation with them and they collected entire amount from my credit card and later failed to confirm the booking and promised full refund. However, despite several reminders they have not refunded the amount till now. Absolutely horrible Customer service and unethical management

Do not try this site to book anything. Worse service.
I asked my refund. its now a year but never get my refund eventhoug more then 100 mail.
Today finally got this message
"Your message wasn't delivered to "help@rehlat... because the address couldn't be found, or is unable to receive mail."

I requested a refund on 40 days ago as they asked me for additional for my booking. Rehlat confirmed that it would reflect within 10–12 business days. That deadline passed long ago, and it’s now been over a month with no refund, no clear timeline, and no refund reference.

Every follow-up gets the same automated/copy-paste reply: “refund under process.” They even suggested using my refund as credit for another booking instead of returning my money.

This is unacceptable and feels misleading. I’m escalating through consumer protection channels. AVOID.

Avoid!!!! They owe me a refund (about $150) since almost 2 months ago and I still did not recieve it yet!! I reached out to them so many times, but all they say is that their team is working on it and I should get it within 12 business days max! I feel I was robbed and they will never refund me! Please save yourself and the ones you care about from this dangerous trap!!!!

Scammed out of over £1000 after supposedly booking hotel in NewYork.

Hotel room cancelled on day of arrival.

Numerous emails since but generic/automated replies for nearly 4 months now.

Avoid this disgusting sham of a company at all costs. How they are still allowed to operate is beyond me.

They're a scam. Avoid at all costs.

Scam, booked a night at the hotel but at arrival told me they couldn’t find the booking. DONT BOOK HERE

I booked a hotel via Rehlat in March 2025.
After the cancellation, I was told that my refund was “under process” – and that same phrase has been repeated in every single email for over nine months now.

Despite multiple written confirmations and “apologies”, no refund has ever been received, and there is no proof of payment. Every message from Rehlat looks identical, clearly automated, with no real resolution or accountability.

At this point, I have escalated the case to both the Dubai Consumer Protection Authority and the European Consumer Centre (EVZ Germany).
It’s truly disappointing how such a company handles refunds and customers’ trust.

Avoid this platform if you ever expect professional handling, transparency, or timely support.

I booked Hotel From them but Hotel Doesnt has any Booking, all their Numbers are Fake no one picks up the call niether do they Reply Using Google Travel which recommended me this site in first place I would recommend to stay away from this site and also trust pilot should ban this site and help me get my money back from these guys as they are using their name on their site

I am extremely disappointed with the service I’ve received from Rehlat. I attempted to make two reservations on September 1, 2025. Although neither reservation was confirmed, I noticed a few days later that both were charged to my company credit card.

Despite reaching out to customer service more than 10 times over the past three months, I have yet to receive a response or any resolution. This lack of communication and failure to refund the unauthorized charges is unacceptable.

I strongly advise caution when dealing with this company. If you encounter any issues with your reservations, be prepared for a frustrating and unhelpful experience. I hope this review helps others avoid the same problems I’ve faced.

If the company chooses to address this situation, I will update my review accordingly.

Booked a hotel in Bastia, paid and arrived there but they have never heard of Rehlat.
Sending mails since oct 2024 and calling the helpdesk (that really exists) and they are processing the refund. Since oct. 2024 I have send 200+ mails
but still processing....
A SCAM. DO NOT BOOK

And 180 mails later ( 100 times same mail) :
Dear Customer,

Thank you for reaching out to us!!!

Please accept our sincere apologies for the inconvenience caused. This is to inform you that we have forwarded this to our finance department on high priority and the latest information will be updated within 48 hours.

Should there be anything else, kindly let us know. We are here to help.

For quick assistance please feel free to send an email to help@rehlat

Thanks and regards
Pradeep.
Your logo Facebook twitter Instagram

Dubai I Kuwait I Saudi Arabia I India I Egypt I Bahrain I Oman I

Kuwait: +965 22261501
Saudi Arabia: +966 0115101947
Egypt: +20 233473100
United Arab Emirates: +971 42431343
Amman: +968 24003100
Bahrain: +973 17492909
USA: +1 6072473193
Spain: +34910602292
Australia: +61272541511
Brazil: +556140427283
Canada: +12892249925
Tunisia : +21631365902
France: +33185149524
Algeria: +213 551585779

Be prepared! Do not share your CVV/PIN/OTP with anyone. Travel staff will never ask you for such details.

I booked hotel with them in Makkah for 8 nights, when I arrived at the hotel they didn't recognise the booking reference number and no rooms was available.
I contacted rehlat they told me if I want refund or accept another hotel near by,so I had no choice apart to accept their hotel offered to me,
The other hotel was bad 3 star and much cheaper,I contacted them for refund the difference but I didn't get anything yet.

Do not trust them,they are unprofessional and dishonest.

I booked a hotel through this company’s website and was sent another customer’s confirmation for a completely different hotel. Several attempts to contact them went unanswered. Only after I threatened legal action did they respond, saying that a refund would be issued—but only after four weeks. I am still waiting for my money. This is a very unprofessional and unreliable company. I strongly advise everyone to stay away. In the end, other websites even offer cheaper deals and provide direct customer support.

Scammmmmmmm company
2025/10/20
I reserved my flight for the price i saw on their website, at the end after reserving my ticket they added extra 150$ over the 1100$
They charged two times tickets
All the phone number they mentioned on the website no exist ,its scammmmmmmmmmmmm
ابتعد تماما عن هذه الشركه نصابين وارقام تليفوناتهم مش صح

DO NOT BOOK WITH THIS COMPANY. FDAUDSTERS. CANCELLED BOOKING ON 1ST JULY 2025. REFUND HAS STILL NOT BEEN ACTIONED. THEY USE A VARIETY OF EXCUSES. RAISED AS FRAUDULENT WITH OUR BANK

TOTALLY A FRAUD COMPANY
TOTALLY A FRAUD COMPANY, never ever use this company,

I am waiting for my refund from the last 10 months still they are saying your refund is in process with the finance department on high priority. High priority 10 MONTHS?

They have taken out extra amount unauthorised from my bank account. Be very careful with them not trustable people at all. It looks like all are involved in FRAUD