Very friendly staff, I was switching clinics so they moved my 2nd appointment forward. I stupidly discharged from Releaf before the MDT was done, but luckily they approved me the same day my prescript... See more
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Elle was very helpful patient kind knowledgeable and extremely supportive But above all amazing and professional at all times,, This company is the best making my life so much easier; pain and s... See more
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Five stars for Alternaleaf. The onboarding process is streamlined and user-friendly, making it very easy to get started quickly. The staff members are clearly well-trained and helpful, providing clear... See more
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Two appointments in, both punctual and straightforward to arrange. The booking process is seamless, pricing is reasonable, and my first prescription has landed. It's early days, but so far this feels... See more
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Company details
- #23 of 31 best companies in Clinic
About Alternaleaf
Written by the company
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contact info
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid - Never got anywhere
Never got anywhere.
Had appointments which went fine. System did book me the wrong kind of appointment twice so had to do more then necessary but after finished all seemed ok. Got an email to say prescription would just need to be verified by MDT in the next 3-5 days and would then be ready to go.
One week later they asked me for documents I had sent months ago, but fine I resent them the same day.
It's now been over a month and absolutely nothing. I have chased 4-5 times just to be told there is no update and nothing they can do.
I have also asked for appointment records in order to transfer to a new provider which they state you can do but they won't send these either.
Ive been paying the monthly charge to them since October 2025 and have nothing to show for it.
AVOID!!!!!
21 April 2026
Unprompted review
Reply from Alternaleaf
Hi Bethanie, we've requested more information via Trustpilot so we can find out more and assist you in resolving this. We appreciate your feedback and hope to make things right. Thanks for reaching out.
Reply from Alternaleaf
Hi Paige, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
From start to finish was perfect and…
From start to finish was perfect and amazing everyone i spoke to couldn't give them any more credit thank you so much
8 May 2026
Reply from Alternaleaf
Hi Antony, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Alternaleaf
Hi Martin, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Excellent: the information, the staff, the product.
Clear guidance of how the process begins with staff being clear of what steps they are covering and what will come next. The service is great with support and information being given. The product is excellent and works really well for my needs. The option to check in or make any changes also is really helpful.
8 May 2026
Reply from Alternaleaf
Hi Jude, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
First time doctor has actually listened…
First time doctor has actually listened to my feelings and concerns, but especially women’s health. It’s helped so much with my endometriosis.
20 March 2026
Reply from Alternaleaf
Hi Gabriela, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
They just take your money and don't get…
They just take your money and don't get back to you. Terrible customer service and seems like a data scam. 5 months and nobody gets back to you.
12 May 2026
Unprompted review
Reply from Alternaleaf
Hey , thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.
Friendly, Pprofessional service
The initial consultation was with a nurse. She was friendly and made m feel at ease. Next step was a doctor who was also friendly and professional. They both went over my medical history to see if it could benefit me. I would recommend.
29 April 2026
Reply from Alternaleaf
Hi Shirley, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Really impressed with the…
Really impressed with the professionalism here. The consultation process was smooth, and delivery was discreet and on time. It’s great to have a reliable source that actually understands patient needs. 10/10 service.
9 May 2026
Reply from Alternaleaf
Hi Jamie, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Everything Is Fine
Not had any problems and everything is fine.
Signing up went fine and smooth. I had the needed scr so allowing alternaleaf access to that I think it probs took 2 weeks total until my first script which was fine.
Just received my second script fine. Appointments so far have gone fine, doctor is always on time, attentive and answers any questions I have which is fine.
I read some of the negative comments from people not having a fine time but I cant speak to that and everything is fine.
5 May 2026
Reply from Alternaleaf
Hi, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Very Affordable, Very Friendly
Very Affordable, Good Quality Medicine, Great Doctors and Pharmacists, Very Friendly, Changed my life.
9 April 2026
Reply from Alternaleaf
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Good people very understanding but got…
Good people very understanding but got my order mixed up but was quick to fix It x
7 May 2026
Reply from Alternaleaf
Hi Leon, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Quick and easy all the way through
Quick to send my prescription, and quick to be approved after providing relevant documents
7 May 2026
Reply from Alternaleaf
Hi Martin, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Amazing I like it helps me sooo much…
Amazing I like it helps me sooo much great prices tastes and highs
11 May 2026
Unprompted review
Reply from Alternaleaf
Hi David, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Great with communication and answering…
Great with communication and answering any questions you may have
6 May 2026
Reply from Alternaleaf
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Everything excellent so far
Everything excellent so far. Finally getting the quality I need for my conditions. A1
7 May 2026
Reply from Alternaleaf
Hi Richard, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Great people always happy to help…
Great people always happy to help really easy and fast had everything done within 13 days
5 May 2026
Reply from Alternaleaf
Hello Louie, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Helpful and friendly
Helpful and friendly. I had no idea until recently that you can get medical cannabis!! Thankyou so much!
6 May 2026
Reply from Alternaleaf
Hi Sharon, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
5 stars
In my experience, every member of staff i was in contact with was professional, attentive, honest and most helpful.
Don't be afraid to ask questions.
Products I was prescribed are better than expected and long lasting.
5 stars!!
5 May 2026
Reply from Alternaleaf
Hello , thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Best thing iv ever dun mad life so much…
Best thing iv ever dun mad life so much better and less stressful
6 May 2026
Reply from Alternaleaf
Hi , thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
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