I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
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See what reviewers are saying
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Above and Beyond After being contacted by many firms, we were unsure who to trust to properly examine our company rates. We chose Altus Group and were impressed. We have not secured savings on all... See more
Company replied
We had some show houses and Altus Group managed to save us a great deal of money by communicating with Hunts DC directly, on our behalf. The information gathering was straightforward and we were inf... See more
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Company details
About Altus Group
Written by the company
As of the 1st January 2025, Altus Group’s property tax business has been acquired by Ryan, LLC. If you would like to leave feedback on the service you have received in relation to property tax after 1st January 2025, please do so on their Trustpilot page.
Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services.
Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle.
Altus Group is a global company headquartered in Toronto with approximately 1,900 employees across North America, EMEA and Asia Pacific. For more information about Altus (TSX: AIF) please visit altusgroup.com.
Contact info
Altus Group, Second floor, 74 Wigmore Street, W1U 2SQ, London, United Kingdom
- 0207 636 7347
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
618 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very prompt in their action
12 November 2024
Unprompted review
Reply from Altus Group
Hello, thanks for your feedback.
I'm delighted you've found your experience with us prompt and this has resulted in you leaving a 5-star review!
Thanks again, Becky
The Altus group is a great company to…
The Altus group is a great company to review your business rate charges. Good at keeping us updated with how our reviews are progressing.
Recent dealings have been with
Christopher Dillon but all the team are very professional and efficient.
8 November 2024
Unprompted review
Reply from Altus Group
Thank you for sharing your experience with Altus Group. We're delighted you're pleased with the communication and professionalism of our Client Success Team, in particular Chris Dillon. Your feedback is really appreciated.
Thank you
Pete
Communication needs to improve
Communication needs to improve . We have to constantly chase for any updates
21 October 2024
Reply from Altus Group
Thank you for taking the time to leave a review of your experience with Altus Group so far, your feedback is really valuable. Client communication is extremely important to us, and is something we are heavily investing in to improve our client experience. I understand you have a call scheduled to discuss this with one of our dedicated Account Managers, and we will be acting upon your feedback to ensure your expectations are met moving forwards.
Thank you
Pete
I had a great experience with Eloise …
I had a great experience with Eloise Jamieson and she was very helpful and patient.
28 October 2024
Unprompted review
Reply from Altus Group
Hello, thanks for your review.
I'm delighted you found Eloise helpful and patient, i'll be sure to pass your lovely feedback to her.
Thanks again!
Becky
Great company
Been a great company to deal with, I had been dealing with Archie Higgins, he has been great with helping us through the process. Been very professional and efficient. Great company!
28 October 2024
Unprompted review
Reply from Altus Group
Thank you for taking the time to leave a review of your experience with Altus Group. I'm pleased to hear how efficient and professional you've found working with Archie, I will be sure to feed this back to him.
Pete
Slow to sell, poor advice on sale price
Slow to sell,poor advice on sale price, very high commission fees, their only tactics is to reduce reduce reduce ..
18 January 2024
Unprompted review
Reply from Altus Group
Hello Peter,
Thank you for your review although I am sorry to hear that your experience has resulted in a 2 star review.
We take our feedback seriously and would be grateful if you could provide further information to our Client Experience Team at clientfeedbackuk@altusgroup.com
Thank you,
Elliott
Christopher Dillon was the gentleman I…
Christopher Dillon was the gentleman I have been dealing with. He has been polite and professional throughout, as well as very efficient.
22 October 2024
Unprompted review
Reply from Altus Group
Hello, thanks for your lovely feedback.
I'm pleased to learn your experience with Christopher was efficient and professional, I'll be sure to pass your kinds words onto him.
Thanks again!
Becky
Good experience. Savings made.
30 September 2024
Reply from Altus Group
Hello, thanks for your feedback.
I'm delighted you're happy with your experience and the savings achieved for your business.
Thanks again!
Becky
Results everytime.…
Great team that always delivers results, and work for your best interests.
9 October 2024
Unprompted review
Reply from Altus Group
Hello
Thank you for leaving a review of your experience with Altus Group. I'm delighted you feel we have delivered results and worked in your best interests.
Thanks
Pete
The service provided by Altus group is…
The service provided by Altus group is simply professional ! Even when dealing with those who can make life very difficult they pushed ahead and achieved much more than we could have expected ! Brilliant
3 October 2024
Reply from Altus Group
Hello,
Thank you very much for your 5 Star review.
I am pleased to hear that we have provided a brilliant and professional service and achieved a successful outcome for your business.
Thank you,
Elliott
Commercial property rates review…
Commercial property rates review service provided by Altus is excellent , very professional review of the commercial rates being paid both for current and previous years, once savings are identified Altus do all the work to secure the savings from the relevant council charging the rates ,staff very knowledgeable , proactive with good communication and regular updates. Excellent service that all companies should use , Altus will only charge for their service if they secure savings
26 September 2024
Reply from Altus Group
Hello, what fantastic feedback, thanks for taking the time to complete this.
I'm delighted to hear you've found our service professional and have been pleased with our communication. I'll be sure to pass this lovely feedback to your Account Manager.
Thanks, Becky
Very pleased with the management of our…
Very pleased with the management of our rating appeals by Altus Group. Sana Kamat in particular looks after our account both professionally and effectively, with helpful and regular updates.
30 September 2024
Unprompted review
Reply from Altus Group
Hello Richard,
Thank you for sharing your experience with Altus Group
It's great to hear Sana is doing such a brilliant job, I'll pass this feedback along to her
Thanks,
Sophie
Reply from Altus Group
Hello,
Thank you very much for your 5 star review.
I am pleased to hear that we have provided good communication and an excellent result for your business.
Elliott,
Cold called today by Antony
Cold called today by Anthony. He confirmed he was fully aware of TPS and also confirmed he ignored TPS since April 2023 in his MO.
To call companies TPS reg is against the law. He Also confirmed he had sent a spam email, which is also again the law.
Draw your own conclusions on the above.
We do not deal with law breakers and advise other not to do so.
27 September 2024
Unprompted review
Reply from Altus Group
Thank you for raising this TPS issue with Altus Group. Your concerns have been escalated to my colleague Gavin Owens who I understand you have spoken to this morning. We will now review all of the points you have raised and we will compile all of this into written correspondence.
Should you have anything you wish to add to assist in our review, please send across any additional information to clientfeedbackuk@altusgroup.com
Thank you
We decided not to continue with Altus
We decided not to continue with Altus. We were bombarded with emails and calls.
19 September 2024
Reply from Altus Group
Hello David,
Thank you for your feedback.
I am sorry to hear that your experience has resulted in a 1-star review and decided you longer wanted to continue with Altus Group.
I am currently in discussion with one of your colleagues regarding your instruction however, I will reach out to you directly.
Thank you
Elliott
Reply from Altus Group
Thank you for leaving a review of your experience with Altus Group. I'm glad you found our service highly collaborative and supportive.
Pete
Great support in talking us through the…
Great support in talking us through the Government Gateway application.
20 September 2024
Unprompted review
Reply from Altus Group
Hello Bob,
Thank you very much for your 5 star review. I am glad that we provided great support when completing the Government Gateway Application. I will be sure to pass on the feedback.
Thank you,
Elliott
Eloise helped me get set on the Gateway
Eloise helped me get set up on the government gateway site, so that Altus can review our rates. The email correspondence beforehand was very helpful and the guidance over the phone saved me a lot of time.
Thank you
20 September 2024
Unprompted review
Reply from Altus Group
Thank you for taking the time to leave a review of your experience with Altus Group so far. I'm glad our correspondence was helpful, and I'll pass on to Eloise that her help was appreciated.
Thanks
Pete
A great company to work with
We have been working with Altus Group for years and they are a great organisation of highly skilled professionals who go the extra mile to help and deliver results. Our latest interaction with Christopher Dillon confirmed this tradition and once more helped us to further manage the reduction of business rates for our building.
18 September 2024
Unprompted review
Reply from Altus Group
Hello Massimo,
Thank you very much for you 5 star review.
I am pleased to hear that Chris has helped manage the reduction of your business rates, I will be sure to pass the feedback on.
Elliott
the company requires advance payment AND YOU END UP PAYING COMMISSION FOR LIFE.
the company requires advance payment and when we tell them we will settle when the refund is received . they go to court to claim the money in a discreet way and do not send serve the legal paper work or make any further demands until the Bailiff arrive at the door to claim twice as much. Avoid using this company or agree the terms to settle when refund is received or to cease the agreement at least after 2 years as apparently you end paying them 50% commission for life.
BEWARE AS SHARKS COME IN MANY DIFFERENT WAYS.
2 July 2024
Reply from Altus Group
Thank you for sharing your experience with Altus Group, I’m sorry that this has led to a 1-star review.
We only charge fees for business rates savings that are a direct result of our work. As we achieved savings for your business, we invoiced our fees as per our agreement which ends when the 2023 Rating List concludes.
Your local council should have recalculated your rates bill and issued any refund due.
We have been in regular correspondence with you about the outstanding invoices from October 2023 to January 2024 and notified you about subsequent legal actions. Correspondence was also sent by the court to your registered address on Companies House in April 2024 as per their legal process.
We would like to help by checking your refund status with your local council, and to provide further information re our agreement, our fees to date, and clarify what to expect for the remainder of your agreement. A member of our Client Success team will be in touch very soon.
Pete
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