Aluxury® Reviews 

A most fabulous item to be had!
Bought 3 and now contemplating to get more for the bathrooms too!

Sadly their product didn't work.

I bought the Nebule diffuser and it worked well for 2 weeks then it stopped working so well. I didn't get the fume at all. Then I contacted them to send the product back. They changed the cartridge, again it worked okayish another 1-2 weeks, and then I couldn't smell anything. In the end, we exchanged 23 emails which is crazy. I gave up asking for a refund. I just want to be done with it. If the product is still faulty after fixing attempts the decent thing to do is to refund. But this is not the case with this brand. I do not recommend it.

Great, classy and stylish product. I love everything about this product

Answer to reply of my original review by Aluxury :

Yes it is true that the FIRST time I sent a video it worked without being plugged in but as I have stated IT DOES HOLD ITS CHARGE - it is advertised as 120 hours - definitely not the case -

It feels to me that you do not believe me and this is my gripe ! I am being totally honest with you and as stated am not out to get anything free from you or do you out of anything - for 2 weeks now I have been “to and fro “ with you in regards to this and to clarify - this item in my opinion is not as advertised - ( battery life and noise ) all I want is either a replacement ( I can send you everything back in original packaging ) or my money back

You comment about returning within 30 days does not make sense - health and safety ?? and the intimation that I have purchased this item and am now enjoying a free trial is untrue

I am sure that your product is great as it has lots of great reviews and maybe I’ve been unlucky and a one off but it’s off putting to feel that I’m not believed when all I want is the product working well and as advertised

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ORIGINAL REVIEW BELOW

I purchased the diffuser and when I received it , it looks nice and came in OK packaging. I followed the instructions and fully charged the item. I then used it - with oil also purchased from ALUXURY.

The item was very noisy and did not throw any scent further than immediately over it - and not very strong / NO mist being produced.

The diffuser also DOES NOT HOLD ITS CHARGE AND ONLY WORKS ON THE T3M3 SETTING.

I contacted ALUXURY and on E mail instruction I created a video as requested.

ALUXURY asked me what oil I was using as NOT ALL OILS ARE COMPATIBLE WITH THEIR PRODUCT - I pointed out it was their oil !

ALUXURY sent me a second cartridge and I tried the process again - this time it produced mist so the second cartridge must have done the trick - however - still not holding charge and can only be used if plugged in ( it’s meant to be rechargeable and portable )

I have tried to explain all of this to DANIELLE from ALUXURY and have asked several time for advice on how to return the item in full for either a replacement or a refund

I have kept all the original packaging and I am not trying to swindle the company out of any money or product - I simply want a product that works AS ADVERTISED.

I have been told by DANIELLE that the 30 day return policy is not valid as I have used the product and they cannot take it back due to Health and safety (??) HOW CAN I KNOW THE PRODUCT DOES NOT WORK AS ADVERTISED IF I DONT TRY IT ?

DANIELLE told me that it “ was not a trial period “ THERE IS NO GUARANTEE ON THIS PRODUCT.

As stated- I have tried to resolve this and was more than happy to stick with the company as all I want is a fully working product - but they are simply unwilling to refund me or entertain a replacement ( with me offering returning the original in the original packaging )

Please beware if purchasing this product as ALUXURY will simply not engage with a customer who have a faulty product

I have never complained about purchases from many companies in the past - I tend to be as chilled out as possible - accidents happen and I always give companies the benefit of the doubt but my experience with ALUXURY has made me not recommend them to anyone and I will actively advise people against their product

The Essential Oils are really lovely, and so is the Diffuser, can highly recommend, quick delivery and very well packed, good customer service.

Bought a Nebula waterless oil diffuser as a present. Though I haven't seen it in action, it arrived quickly and I was very impressed with it. Looks great and seems really good quality.

Fast delivery, amazing quality of pure jasmine oil

Amazing products and customer service. The electric waterless diffuser is excellent quality and has a very sleek design. Easy to use and the oil’s available are great quality and last a long time. I’m about to buy another two diffusers for friends and family. The perfect gift!

The company was good to deal with but I really don’t think the diffuser works well ! I’ve tried numerous very high end scents but unless it’s in the smallest room possible they just don’t work ! You really can’t smell it at all ! So disappointed !

Bought two Luxury Nebula diffusers ... first failed after 6 months, second also on way out - same fault with charge not holding. Company pride themselves on customer service but this is not my experience. Faulty items must be returned at Customer cost via a Royal Mail returns package at c£7 ... that's £7 towards a more reliable brand where customer service actually counts. Provided feedback to Aluxury on why I wouldn't buy the Royal Mail return package - no response... says it all.

I purchased what Aluxury advertised as Vanilla Essential Oil, only to later discover that vanilla beans cannot be steam-distilled to produce an essential oil—a well-known fact in the industry. Vanilla is typically extracted via solvent extraction, yet Aluxury claimed to use a “Controlled Hydro-Distillation” process without providing any third-party verification.

Upon receiving my order, I found that neither bottle had a label—no batch number, no expiry date, nothing. This is a legal requirement, yet Aluxury only decided to change their labeling process after I pointed it out. Instead of acknowledging their mistake, their response was defensive and dismissive.

When I questioned their extraction method and lack of compliance, their representative ignored key concerns, avoided accountability, and became combative. To make matters worse, they later deleted my honest review from their website, which speaks volumes about their lack of transparency.

A trustworthy company would welcome feedback, ensure full compliance, and back up claims with verifiable evidence—not silence valid concerns. I would not recommend purchasing from Aluxury if you value honesty, accountability, and properly regulated products.

Update:
I received a response from Aluxury regarding my review below and I’m still extremely disappointed by their handling of the situation. While they continuously harp on about “Vanilla Absolute” and solvent extraction, I never once mentioned this term in my review. The issue is not about vanilla absolute, it’s about the illegal packaging of the “vanilla essential oil” I received, which lacked batch numbers and expiry dates. This is against the law, and the only point I raised was the improper labelling and the absence of crucial information.

They claimed they were “upgrading their system,” but this doesn’t excuse the fact that I was sent unlabelled bottles of what was supposed to be an essential oil. They also failed to respond when I requested to return the items that were illegally packaged, only offering a 10ml replacement that I didn’t ask for.

Their response to my concerns was not professional or solution-oriented. They deleted my original review from their website, and while claiming to assist, they ignored my request for a proper return and refund. Their tone has been combative, and instead of showing accountability, they deflected blame and tried to shift focus to the new batch they now have, which, again, doesn’t address the products I purchased in good faith.

It’s audacious for them to claim they tried to help and guilt me with the small business to small business storyline after I pointed out the legal non-compliance of their labels, and unfortunate that they were unwilling to acknowledge their responsibility in this matter.

PLEASE REMEMBER I HAVE THE EMAILS WHERE YOU STATED YOU WOULD BE REVIEWING THE LABELLING SYSTEM ONLY AFTER I RAISED THE ILLEGAL NATURE OF YOUR CURRENT PROCESS.

I will be going through my bank to recoup the funds as “small business to small business,” they were unwilling to resolve it professionally.

IN RESPONSE TO THEIR LATEST ADDITION:

1. EU Cosmetics Regulation (EC) No 1223/2009: This regulation stipulates that all cosmetic products placed on the market must have specific information visible on the packaging, including the batch number (or reference number) and the expiry date. It states:

• “In case of a cosmetic product, the batch number or a reference number, which enables the product to be identified, should be present on the packaging or the container.” (Article 19)
• “Where appropriate, the date of minimum durability or expiration must be indicated.” (Article 19)

• UK Trading Standards: The UK follows similar guidelines under the Cosmetics Regulation, and Trading Standards mandates that for products such as essential oils and cosmetics, batch numbers and expiry dates should be physically marked on the product or packaging.

3. The Cosmetics (Amendment) Regulation 2014 (UK): This reinforces that products like essential oils should have batch numbers printed on their packaging to allow for traceability. If they don’t, this may be deemed as non-compliant under UK law.

4. The Consumer Protection Act (UK): Under this act, products must be safe and appropriately labeled with clear, comprehensible, and accurate information. Failure to include key information (such as batch numbers and expiry dates) can be considered misleading and in violation of the law.

I bought my nebula diffuser about 2 1/2 years ago. I recently bought a set of the designer inspired fragrance diffuser oils. I put the first one in and it worked perfectly. I then tried a different fragrance and there was no mist. I subsequently tried the others and they didn't work. When I put the first one in again hey presto it worked!! There was obviously a problem with the bottles. I wrote to Aluxury and they said to decant the oils into the bottle supplied with the diffuser as that fits best. I obviously wasn't pleased with this solution as I don't expect to start pouring oils from bottle to bottle. They should be fit for purpose and work as they are. I feel as the company has become more established quality and customer service has gone down.

Great diffusers and fantastic customer service. Very sleek looking design and makes minimal noise; the multiple different timer options are extremely helpful.

Their customer service is also fantastic, Danielle was very helpful in guiding me through their returns for items which were no longer needed.

Would highly recommend.

I recently received this for Christmas. I followed the instructions and set up the diffuser using the oil that was brought with it specific for the machine. I did not realise it had leaked nor did the instructions specify any need to change seals etc. The leak has now caused the stain off my cabinet to burn off and I have to purchase a new cabinet. It has also leaked onto another piece of furniture and caused significant damage to that as well. You may provide additional seals with the product however you do not specify that any of this is needing to be checked. Your oil should come with a warning because if it can melt the casing on a cabinet what is in it and how damaging would that be to breathe in.

I expect a full refund to the family member who purchased it for me and compensation for my furniture.
However judging by the response on previous 1 star reviews I am not holding out any hope!

Loved my diffuser at first, so went on to buy 2 more. Big mistake. 1 started leaking oil everywhere. Emailed and customer service knew what was wrong immediately which was odd. I assume it’s a known issue, which explains why they provide a spare seal with each diffuser. They said seal needed replacing, which I did. It leaked again. They claimed it wasn’t a quality issue and provided MORE seals! Really?! You have to continuously check for leaks and keep replacing seals? How is that ok? The oil leaked everywhere, ruining the surface it was sitting on. I have used these as per the instructions and fitted the seals correctly. I do not believe that when buying a product like this you should expect to be replacing parts due to leaks. It has now happened twice with one of the other diffusers I bought from them. The third one is rarely used…so that’s probably why it hasn’t leaked…YET. Other reviewers have said the same. PThese will be going in the bin. I will go back to my old brand, more expensive but has been working perfectly for 5 years, with no ‘maintenance’ needed! £150 down the drain 🤬
Edit - I DID fit the seals correctly, it is a simple process

Lovely scents and so many to choose from they need a subscription. However i do love their points system, every few purchases I practically get a free oil.

Brilliant little diffuser and powerful. I like the choice of intense and ambient modes, fast free delivery is a bonus!

Love my diffuser. It's much higher quality than i thought it would be and there's nice touches like a white velvet bag. The oils are beautiful too.

Aluxury Nebula Waterless diffuser awarded the BEST Waterless diffuser 2024. I wanted to try this Aluxury waterless diffuser as it is made in the UK 🇬🇧. It is manufactured in the UK 🇬🇧. I had already purchased another waterless diffuser from another company. I really like the Aluxury Nebula Waterless diffuser. You must charge it for 2.5-4 hours to ensure that you get the full benefit from the product. I really like the ambient feature. The ensethic look is very sleek in design and the product is crafted to the highest possible standards. I also like the feature that it runs on a single charge for 120 hrs. I really like the fact that you get a longer run time with
2.5-4 hours charge time. I have a lot of experience with the Scentsy Deluxe diffuser which uses water and I quite enjoy the variety. I personally think that the Aluxury Nebula Waterless diffuser is very compact and portable but yet it is very compact but powerful. I also like the ambient mode for winding down and falling asleep. But I make sure that the timer is on as I feel that it would not be good for diffusing essential oils whilst you are sleeping. Danielle who has been a Great help to me recently. I lost my charging cables and Danielle was so very kind and Danielle kindly sent them out to me and I was so very grateful for everything that Danielle kindly done. I also like the fact that you can use your own pure oils in the Aluxury Nebula Waterless diffuser. I like how you can purchase spare cartridges. I always like to support anything that is designed and manufactured in the United Kingdom 🇬🇧. I personally think that the price is excellent for what you are getting. I have read a lot of reviews basically saying that it stopped working I have had mine for a few months now. I personally think that it is really down to the individual who is using the product. To read the instruction manual and to adhere to it. Sometimes I need to read the instructions 2-3 times. You can do this whilst the unit is charging. If you look after the product the product will give you many years of service. I personally think that most people condemn the product when the unit is not being used properly and not adhereing to the instruction manual. And then customer's are then asking for refunds. I personally think that this Aluxury Nebula Waterless diffuser will give you many years of service providing you look after the product. I personally think that Waterless diffusers are the future generation as we are now in the 21st century. I like how compact the unit is and the Seller's Customer Service Care is over and above my expectations. The fragrance oil scent throw is really exceptionally impressive. Much safer than using candles and also safer than burning oil under a tealight. I personally think that at Aluxury they have thought about everything and they have made the Aluxury Nebula Waterless diffuser to perfection! One thing I will emphasise that you DON'T use a carrier oil in this product! And I am also going to emphasise that you must use a very high quality of pure essential oils! And NEVER use any water in the unit. To clean the product I just use a soft microfiber cloth.
I hope that my review helps you to decide on what is the best Waterless diffuser for you. I would highly recommend to read positive reviews rather than negative reviews. I would highly recommend watching YouTube videos on how a Waterless diffuser operates. I would highly suggest reading up on the different products. Whatever You decide I hope that it's the right choice for you.
I hope that my review assists you in making the correct decision. We are all different. Please remember that a Waterless diffuser does not use any kind of naked flame 🔥!
Happy Christmas and a Very Blessed one to all at Aluxury.

Do not buy from this company, my diffuser didn’t work from the first day I got it , I contacted Aluxury even sent a Video as asked of it not working , and went through all their recommendations to fix but still not working ,and still no refund !that I asked for a from the start which I am entitled to but they are avoiding at all costs , just told to send it back for them
to look at !!!I’ve now contacted trading standards , never have I ever a dealt with a such a terrible company , I worked hard for my £50 to buy this and will not be letting this go , all I wanted was a refund for my faulty not fit for purpose diffuser, and I see other customers have had the same problem .