Aluxury® Reviews 

306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, finding them well-made and aesthetically pleasing. People find the diffusers simple to operate, easy to set up, and appreciate the convenience of waterless models, which effectively fill rooms with amazing, strong, and lasting scents. Reviewers frequently highlight the fast delivery, with products arriving well-packed and in excellent condition. However, some customers also noted issues with product performance, mentioning diffusers that broke, did not emit vapor, or failed to effectively fragrance a room. A few other people also felt that the company was unresponsive to inquiries or complaints, or did not adequately address their concerns. Additionally, some customers experienced order discrepancies, such as receiving the wrong size oil, delivery mix-ups, or products with different labels and scents than advertised.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its quality, effectiveness... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to set up,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple and quick, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even the... See more

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more


Company details

  1. Homewares Shop
  2. Flavours, fragrances and aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

306 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(306)

85 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivery issue—fixed

There was a delivery mix-up, but Aluxury resolved it promptly and refunded me in full.

29 July 2025
Unprompted review
Aluxury® logo

Reply from Aluxury®

Hello Andre,

Thank you for your feedback, and please accept our apologies for missing your email. We've contacted Royal Mail and there was an issue with delivering your item ( despite your tracking stating it was delivered ). We've issued a refund to you and can only apologise for the inconvenience.

Kind regards,
The Aluxury Team

Rated 5 out of 5 stars

Beautiful Diffusers

I have only so far bought some diffusers from this company but they smell absolutely beautiful. I will be buying more. They look classy too. Delivery was quick also. Would definitely recommend.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I bought my diffuserDont know how I lived without this product before I bought it! and oil set just…

I bought my diffuser and oil set just before Christmas and use it every day. My house smells amazing as soon as you walk in the door people comment and ask where I got it. It’s simple to use, not messy, lasts for ages and easily rechargeable. You can move it from house to car quite easily. Have not lit a candle in a year! Would thoroughly recommend ❤️

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. I have used this diffuser every day in my bathroom. The charge lasts for ages and the choice of fragrances is huge. Very easy to change bottles. Great customer service

15 August 2024
Unprompted review
Rated 5 out of 5 stars

I just love the Electric oil diffusers

I just love the Electric oil diffusers
Brought 1 and was hooked it now have 5 around the house with different oils they smell lovely have just brought there candles and a reed diffuser as will they have a great verity of oil to chose from and they also do some offer it is well wrapped and in a lovely box really quick delivery I have also recommended to my friend and they have bought them and have been pleased

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality product

Great quality product
I purchased a waterless diffuser in November and it's been a game changer
The fragrances they offer all have a unique scent
Highly recommend if you like diffusers and beautiful smelling home

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish diffusers

Absolutely rubbish diffusers
Mine broke , would not puff out any vapour
Contacted them over serval emails
Literally wasn’t interested in my complete as it was over 30 days
Just awful company
Cheap rubbish
Wanted me to pay for postage to send back to them
Postage was expensive so I just did not bother
It was just a complete waste of time
Terrible customer service
Never buy from them again
Don’t waste your money , buy from elsewhere

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality essential oils at a…

Fantastic quality essential oils at a reasonable price. Shipping was excellent and very quick. I received my items within 48 hours. Great customer service too! Overall I had a fantastic experience and highly recommend this small family owned business. Five stars!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great products…

I have bought 2 waterless diffusers ( once fully charged they work for ages)& numerous bottles of oils of Aluxury. My family & friends after seeing mine have also gone on to buy the diffusers off this great family based business,Great customer service & also fast delivery, I honestly would never buy from anywhere else.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this terrible company

Avoid this terrible company. I have a faulty diffuser bought 8 weeks ago, it leaks and has ruined my cabinet. They will not replace it, because they are blaming me for getting oil in the motor
( so they say) it hasn’t been tipped as they suggest.
PayPal won’t issue a refund either as it’s after 30 days.
Such a terrible company, plus the communication isn’t in the correct grammar… so makes you wonder. Even called me by the wrong name.
Stick with the other well known U.K. company that’s my advice

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality company

This is our second purchase from Aluxury but our third interaction with the company. Firstly the product is great and I am sure there are equally other providers who could claim the same quantity. However the speed of delivery and response is impressive. There after sales is very impressive to boot.

15 April 2025
Unprompted review

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