Stitchi Sewing Shop Reviews 

1,647
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and willingness to provide advice and support, making interactions pleasant and productive. Many people highlight the excellent quality of the products, especially fabrics and accessories, which are often described as beautiful and long-lasting. The delivery service is frequently mentioned as exceptionally fast, with many orders dispatched the same day and arriving the next day or within 48 hours. Reviewers appreciate the secure packaging and the overall efficiency of the ordering process, often noting that the company rivals larger online retailers in speed. However, some customers also noted a limited selection of children's fabrics and occasional delays in receiving orders, particularly around holiday periods.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, describing them as friendly, helpful, and personable.... See more

Product

Reviewers highlight positive aspects of product quality, consistently praising the excellent and top-quality... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent fabric and... See more

Order

Customers had positive experiences with order, frequently highlighting the speed of dispatch and delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent small business with the best customer service. Phone calls and emails answered by the ladies themselves who can answer your questions. Orders posted the same day. Best quality fabrics a... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Always Knitting and Sewing enough I found them by chance during lockdown on their facebook lives. Since then I became a stitchi club member, I’ve purchased the last 2 years adv... See more

Company replied

Rated 5 out of 5 stars

Amazing small business selling mainly cotton fabrics and accessories. I subscribe to the monthly subscription boxes which contain a project to make along with a detailed video. I’ve learnt so many new... See more

Company replied

Rated 5 out of 5 stars

This company cares about its customers. It responds instantly to questions and fulfills orders promptly. They are always ready at the end of the phone or email to offer advice. Their stitch club is am... See more


Company details

  1. #35 of 181 best companies in Hobby shop

Written by the company

Always Knitting & Sewing, Online Shop; polycotton fabric, cotton fabric, fat quarters, fat quarter bundles, ribbon , buttons, bias bindling, fleece, lace,


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,647)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Great all round service

Always Knitting and Sewing are the best supplier of quilting and all things sewing. Their customer service is second to none. They are always at the other end of the telephone to help with anything sewing related. A very fast turnaround of orders too very often getting the items the next day.

25 August 2025
Rated 5 out of 5 stars

Great Customer Service

Just recently i ordered material from AKAS which arrived 2 days later, so very fast service indeed.
The staff are so friendly and nothing is too much trouble. You can call them and actually speak to a person. That doesn't happen much these days so thank you AKAS.

29 July 2025
Rated 5 out of 5 stars

It is always a pleasure to shop online…

It is always a pleasure to shop online with Always Knitting and Sewing. The website is easy to navigate and there is always plenty of choice of material and value for money. If you need help matching threads to material you can just ring and speak to one of the friendly staff members who will assist you and make sure everything matches. For a monthly fee you can access excellent tutorials and join the Stitchi Club. There is more to AKAS than their online shop. I can highly recommend this shop.

27 June 2025

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