Excellent small business with the best customer service. Phone calls and emails answered by the ladies themselves who can answer your questions. Orders posted the same day. Best quality fabrics a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Always Knitting and Sewing enough I found them by chance during lockdown on their facebook lives. Since then I became a stitchi club member, I’ve purchased the last 2 years adv... See more
Company replied
Amazing small business selling mainly cotton fabrics and accessories. I subscribe to the monthly subscription boxes which contain a project to make along with a detailed video. I’ve learnt so many new... See more
Company replied
This company cares about its customers. It responds instantly to questions and fulfills orders promptly. They are always ready at the end of the phone or email to offer advice. Their stitch club is am... See more
Company details
- #35 of 181 best companies in Hobby shop
Written by the company
Always Knitting & Sewing, Online Shop; polycotton fabric, cotton fabric, fat quarters, fat quarter bundles, ribbon , buttons, bias bindling, fleece, lace,
Contact info
Ashfield Road 3, PR7 1LH, Chorley, United Kingdom
- 01257276513
- sales@alwaysknittingandsewing.co.uk
- alwaysknittingandsewing.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On the ball if any problems and quick…
On the ball if any problems and quick to sort and great girls
26 December 2025
Reply from Stitchi Sewing Shop
Thank you for the lovely review David - I am delighted to hear that you are happy with our service. Donna x
Getting the beautifully wrapped fabric…
Getting the beautifully wrapped fabric is always a pleasure. Then the actual fabric is even more pleasing. The parcel took a little longer because of Christmas but that was no problem. Always enjoy shopping with the material girls.
26 December 2025
Reply from Stitchi Sewing Shop
Thank you for your lovely review Marian and for your patience whilst we had our Christmas break. I am delighted to hear that you love our weekly Facebook Material Girls Live. Donna x
Excellent customer service
Fabric as ordered, and lovely, personal customer service when one of the things I ordered wasn’t available.
26 December 2025
Reply from Stitchi Sewing Shop
Thank you for your lovely review Amanda and for your understanding. I am delighted to hear that you appreciated our personal customer service. Donna x
My order was made on 28th December
My order was made on 28th December, you charged for first class post and then send an email asking how you did!! I haven’t received my order as yet. It’s been a week, I would call that 1st class!
Please advise when I will receive my order.
28 December 2025
Reply from Stitchi Sewing Shop
Hi Sharon, we took a break over Christmas which is why your order was slightly delayed. Hopefully you have received your order now and all is well?
Prompt advice
As always, great customer service service. Prompt answer to a quest and then a quick dispatch of my order. Lovely, caring ladies.
26 November 2025
Reply from Stitchi Sewing Shop
Thank you Mo for your lovely postive review x
Can’t go wrong shopping here !!
24 November 2025
Reply from Stitchi Sewing Shop
Thank you Barbara for your lovely review, it is really appreciated x
Reply from Stitchi Sewing Shop
Hi Hilary - thank you for your 5* review - it is very much appreciated. Kind regards. Donna x
Tremendous Quality in all aspects my…
Tremendous Quality in all aspects my one go to shop
26 November 2025
Reply from Stitchi Sewing Shop
Hi Geraldine - thank you for the 5* review - it is very much appreciated. Kind regards. Donna x
5 Stars
Brilliant company, great quality fabrics, orders come quickly and are well packaged.
3 December 2025
Reply from Stitchi Sewing Shop
Hi Christine - thank you for your 5* review - it is very much appreciated. Kind regards.Donna x
Simply the best customer service
Always a beautiful selection of fabrics and the projects from the Stitchi Club are interesting and varied, expertly taught by a fabulous group of tutors.
Such friendly helpful staff who always go the extra mile to help.
25 November 2025
Lovely Ladies!
Wonderful fabrics, great service, next day delivery which always delivers!
25 November 2025
5 Star treatment
I placed my order but I didn’t receive it in the time frame that I usually do, so I emailed & explained my issue, I received a reply straight back & for whatever reason one letter on my postcode on my order had changed so it was sent to the next street where I went & retrieved it but they were extremely helpful & in contact until I retrieved my package
26 October 2025
Everythibg i ordered was despatched…
Everythibg i ordered was despatched really quickly beautifully packaged as always xx
26 October 2025
Knowledgeable
Knowledgeable, helpful, prompt with orders, good allround, old fashioned customer service.
27 October 2025
Absolutely love these subscription…
Absolutely love these subscription boxes. The materials are beautiful, the projects are brilliant and easy to follow. Would definitely recommend for anyone wanting to increase their skills or just have a project each month
27 October 2025
What a fantastic service from this…
What a fantastic service from this friendly team! Orders often come the day after being placed and the ladies are always so helpful on the telephone whether it’s colour matching or queries.
26 October 2025
First class in all areas
Quality materials, excellent staff who actually answer the phone and are very helpful. Orders are processed so quickly the fabric often arrived the next day. Tutorials are clear and easy to follow.
25 September 2025
Love love love the quality pattern fat…
Love love love the quality pattern fat quarter boxes
24 September 2025
quick delivery
25 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.