I have ordered face masks from this site on a number of occasions, because I was very satisfied with their comfort, fit, and protection. In Sept., I placed an order for $100 worth of masks. On the web... See more
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First got Halloween masks cause, favorite holiday XD Then really wanted some for Christmas cause why not celebrate what we can during this pandemic? Now I bought a few everyday ones, love them all! A... See more
Company replied
I do not receive mail at my residence which can get sticky when ordering online. I did not realize that my order was coming via USPS and I should have put my P O Box number for the ship to address.... See more
Company replied
Beautiful masks...If I need to wear them, I'm happy to purchase them from Alycandy. They are soft, beautiful colors, and have a great variety featuring my favorite animal - the owl! I am a clinical th... See more
Company replied
Company details
Written by the company
You don't wear mask, you wear art!
Contact info
1 SOPHIA ROAD #05-12, 228149, PEACE CENTRE, Singapore
- contact@alycandy.com
- alycandy.com
4.2
Great
80 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
This is my 3rd or 4th order from…
This is my 3rd or 4th order from Alycandy and continue to tell myself "I have enough masks." The rule always changes.
1 February 2021
Reply from Alycandy
Thank you so much for your feedback.
We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Fine merchandise promptly delivered
Fine merchandise promptly delivered. The one time I needed a bit of help they responded immediately. Nice folks.
1 February 2021
Reply from Alycandy
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us.We will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day.
You are the type of customer we look forward to helping every day and make our jobs enjoyable.
I think I've ordered six time from…
I think I've ordered six times from Alycandy. I love their masks. Great designs and very comfortable. I have masks to coordinate with my wardrobe. I buy them for me, my husband, my mother and my friends. Nothing says I love and care about you like a beautiful mask.
28 January 2021
Unprompted review
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Great product
I had some concerns last April when it took my order three weeks to arrive. It was lost in shipping. It was promptly replaced. These masks come in such pretty patterns. People have asked me where I got them. They are comfortable. I placed my second order and will wear the with confidence also. I highly recommend these products.
26 January 2021
Unprompted review
Reply from Alycandy
Really great to receive your compliments. I know you are very busy and appreciate you letting us know that we are doing a great job for you.
I will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Reply from Alycandy
Thank you so much for your feedback, you made our day! Your support is the motivation for us to continue trying to launch better products. Hope you will continue to support us on other occasions. Thank you for your time and stay safe!
I have made multiple orders from…
I have made multiple orders from Alycandy since the Pandemic. I bought for myself and as gifts. I have never been disappointed in the designs and fit.
23 January 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
It takes longer than some places to…
It takes longer than some places to deliver, but it’s worth it. The masks are beautiful, excellent quality, and very comfortable. Definitely recommend.
23 January 2021
Unprompted review
Reply from Alycandy
Really great to receive your compliments. I know you are very busy and appreciate you letting us know that we are doing a great job for you.
I will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Reply from Alycandy
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Exquisite design
Exquisite design. The masks compliment casual and dressy outfits.
Timely emails regarding delivery plus customer service is very friendly and helpful.
In closing, the mask fit is perfect.
Looking forward to Spring designs.
Thank you!
19 January 2021
Reply from Alycandy
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us.We will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day.
You are the type of customer we look forward to helping every day and make our jobs enjoyable.
I bought three masks and have enjoyed…
I bought three masks and have enjoyed wearing them. They are very comfortable. I have a small head and all masks I buy are too big for my head. The ear straps are made out of a stretchy material so I was able to tie a knot in them and make them smaller.Now they fit perfectly.
19 January 2021
Reply from Alycandy
Really great to receive your compliments. I know you are very busy and appreciate you letting us know that we are doing a great job for you.
I will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day. You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Enjoy these masks and the fitmask
Enjoy these masks and the fit. I get compliments on them often.
19 January 2021
Reply from Alycandy
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Product selection and quality is great
Product selection and quality is great. Many of my friends bought masks after they saw mine. Have made several orders. Thanks for making masks fun.
18 January 2021
Reply from Alycandy
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us.We will certainly pass along your kind words. We are delighted when we know we have made a difference to those we serve each and every day.
You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Gotta Have a Little Fun With Wearing a Facemask!
I've ordered several facemasks from Alycandy. They're well made and make wearing a mask a little bit of fun. Filters fit easily into them for that added protection. I highly recommend them.
18 January 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
This is about the 5th time I have…
This is about the 5th time I have ordered from Alycandy. Have never been disappointed. Hoping to be able to order St. Patricks day and EAster ones soon.
18 January 2021
Reply from Alycandy
We really appreciate you taking the time to send us this helpful response.
our support is the motivation for us to continue trying to launch better products. Hope you will continue to support us on other occasions.
Thank you for your time and stay safe!
I have given everyone in my family one…
I have given everyone in my family one of your masks. They have great designs and are coming. This last shipping went way faster. Thank you
18 January 2021
Reply from Alycandy
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Hope to work with you again in the future!
Alycandy masks fit me the best from all…
Alycandy masks fit me the best from all the masks I have tried. They are comfortable to wear all day long. I have no trouble breathing in them, and my ears never hurt from wearing them. Plus they are colorful and have really cool designs. There is a pouch for a filter, also, and they are just as comfortable with one in.
16 January 2021
Reply from Alycandy
Thank you so much for your sharing. We are so honored to hear such kind words. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I highly recommend their masks
The masks are stylish and made very well. They are comfortable and I love that they have a filter pocket. They ship quickly and I have purchased multiple masks several times.
16 January 2021
Reply from Alycandy
Thank you so much for your feedback, you made our day! Your support is the motivation for us to continue trying to launch better products. Hope you will continue to support us on other occasions. Thank you for your time and stay safe!
Terrible product, even worse customer service!
The two masks I recently ordered are HUGE!
Not at all like previous masks I purchased from you that fit my face perfectly.
And you didn’t respond to my email complaint.
Complete waste of money...buyer beware!
And in response to your email reply in which you are now asking me for a photo with a ruler, I suggest you re-read my review. I pointed out that I purchased masks from you previously and was satisfied, but was shocked to find the latest masks I received were twice as large. It’s too bad I can’t attach a photo here of these masks side by side so all can see the inconsistent sizing!
14 January 2021
Reply from Alycandy
Hi Nancy,
We are so sorry for not resolving your problem immediately because we had been off for a Company Trip from 13 Jan 2021 (Wednesday) to 17 Jan 2021 (Sunday). Hope for your understanding.
Thank you for your review. Unfortunately, our products do not meet your satisfaction.
About the mask size, we only make a medium size so they can not perfectly fit for everyone. But don't worry, you can adjust the elastic straps to fit you by tieing the straps then hide the knots inward.
We have email you to verify your problem. Please check email and confirm us.
We look forward to hearing from you.
Thank you for your time and stay safe!
Updated:
Hi Nancy,
We did not receieve your complaint email about the mask so we can not resolve your problem until we saw your review on Trustpilot. After that, we sent you an email to solve the case as fast as possible. So we hope for your understanding.
Moreover, we need proofs to verify the problem with our factory so we have to ask for your photo of mask with ruler. Hope you could sympathize with us in this case.
We look forward to hearing from you!
The masks are beautiful
The masks are beautiful, and very comfortable. For extra pre-caution, you can add the filters.
13 January 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Your satisfaction is our honor. Be safe and stay well!
Love the fit of these masks and the…
Love the fit of these masks and the wife choice of designs
11 January 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Our best wishes to you and yours in the new year!
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