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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the service, describing it as non-existent and unhelpful, often leading to frustration and a feeling of being overcharged or paying for services not received. Reviewers frequently encountered significant issues with customer service, citing poor responsiveness, difficulty reaching real people, and a lack of resolution for their problems, even after multiple attempts to contact the company. Many also reported problems with payments, including unexpected debits, charges for services not yet active, and difficulties with billing processes. Conversely, a small portion of people felt satisfied with the service, noting its reliability, ease of topping up, and affordable nature, with some appreciating the helpfulness of customer service on the rare occasions they needed it.

What people talk about most

Service

Customers had negative experiences with service, often citing a lack of communication and limited support as... See more

Customer service

Consumers find customer service to be a nightmare, with many reporting extremely slow processes and unhelpful... See more

Payment

Users describe negative interactions with payment, with many reporting issues with debits from expired credit... See more

Price

Reviewers express significant dissatisfaction with pricing, often reporting unexpected increases and hidden... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching customer... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have been with Amaysim too long overcharged when in credit. Wouldn't touch them non helpful, have been paying extra every month and then get hit with bill for phone that is rarely used. Customer servi... See more

Rated 1 out of 5 stars

l had been transferred to amaysim , after a short period of time l was no longer even getting 4g , it went down to 4g lite , even though l paid for 5g , it wouldnt allow the internet to work and caus... See more

Rated 1 out of 5 stars

Amaysim was OK for a while but when I needed to change my number they were a nightmare. Their technical support was reasonable but when my new E-sim wouldn't work, it took 3 days for them to work out... See more

Rated 1 out of 5 stars

AVOID AVOID!! Literally the worst company in the world. Do not use them!! I am a tourist travelling to Australia, and when I setup my esim, it asked me every single piece of information about me ever... See more


Company details

  1. Telecommunications service provider
  2. Internet provider
  3. Internet Service Provider
  4. Mobile network operator

Information provided by various external sources

12 million subscribers.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic and really reliable!

Amaysim have really good plans that are very reliable and simple, and they get better every year. 4G coverage is fantastic and speeds are great, and you can always be assured that you will never run out of data with the generous amounts they give you.

When I started last year in February with the $30 and 30GB plan, that was really great. As time went on they upgraded it to 45GB at no extra cost, and rolled out a data bank which means that any unused data from any month can be used if you run out on your monthly allowance. Really good stuff.

Overall, it's a very friendly and reliable provider and if you're already paying the same price at a different provider that doesn't do what amaysim does, make yourself at home.

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service and awesome benefits!

Amaysim is one of the best prepaid providers I have ever used!

I was paying 10 dollars for only 2GB of data but during the lockdown period, they changed my plan to the Unlimited 4GB plan at no extra cost! And they also gave me 10GB+5GB of data during the lockdown period, essentially giving me 19GB of data.

And what is even better is that they gave me 15% off my next 3 renewals which is awesome.

I would recommend amaysim to anyone looking for a SIM-only plan and as a matter of a fact, I even convinced my dad to use amaysim for 1 month so that he could eventually switch back to his old provider.

27 October 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and excellent service.

I tried Amaysim for my new phone and found the service and reception was awesome. My second phone was with Vodafone and after having their service for many years I found the past two years have been terrible reception wise. My internet was slow and calls kept disconnecting. I decided to toss Vodaphone and now have Amaysim for both.Porting was a breeze and I couldn't be happier. Love the service and the little extra treats. Excellent provider.

28 August 2021
Unprompted review
Rated 5 out of 5 stars

I got better deals with Amaysim than....

Switching to Telstra was my biggest regret! I got better deals nd speed with Amaysim at a lower cost. Internet speed is decent to good but much better than what Im getting now from the other network

23 August 2021
Unprompted review
Rated 5 out of 5 stars

Really easy to setup

Really easy to setup. Even when I needed to clarify something the details on FAQs were easy to find and service when I have needed to talk to someone was brilliant.

20 June 2021
Unprompted review
Rated 5 out of 5 stars

Ive only had good thing to say about…

Ive only had good thing to say about amaysim. It's to me a low cost carried that works. I login and pay and they give me great data and calls at affordable rates. If I have a tech issue I know it's not them but the manufacturer that I can deal with so I pair this with my pixel and I'm a very happy camper

2 June 2021
Unprompted review
Rated 1 out of 5 stars

I was looking over my current plan and…

I was looking over my current plan and thinking of upgrading from 55GB I however decided it was enough and it was due for auto renew in 11 days time. I hit the wrong button and it renewed they of course charge me again I sent a message stating I had made a mistake and why on earth would I renew a plan thats on auto renew. They said tough luck buddy the money is ours robbing grubs stay away from these money hungry grubs

23 March 2021
Unprompted review
Rated 5 out of 5 stars

I really miss Amaysim

I really miss Amaysim after I joined Telstra for only two days. What a bad decision I’ve made to switch to Telstra. I’ve got a Telstra deal from JB-Hifi and then switched to Telstra. After that, I tried to register the Telstra ID but had some technical issues. I tried to reach the support via live chat (this is the only way I can reach the support) but put me on hold for half an hour after someone asked some more details.

I have been with Amaysim for five years since I arrived Australia. They have way better customer services than Telstra and cheap plans including unlimited international text and calls. What a wonderful service provider.

My plan with Telstra is one year contract. I will definitely switch back to Amaysim after one year.

14 March 2021
Unprompted review
Rated 4 out of 5 stars

Really happy with Amaysim

Really happy with Amaysim! Plans are so affordable and I constantly receive bonuses. The coverage could improve a lite but it's such a small issue in comparison to the overall service.

5 March 2021
Unprompted review
Rated 2 out of 5 stars

Internet drops out at least twice a day…

Internet drops out at least twice a day (often more) and Google TV streaming often plagued with very poor streaming rates, often making it impossible to watch a show. Performance appears to have deteriorated since Amaysim took over service from previous provider.

23 December 2020
Unprompted review
Rated 1 out of 5 stars

Stay Away!

Just shocking experience with their energy offering. It’s finally ended with them chucking out their energy business and handing it over it to AGL.

Shocking customer service. Fuk em

16 November 2020
Unprompted review
Rated 5 out of 5 stars

Long Term Very Happy Customer

I have been an Amaysim mobile customer for some 10 years now, and their service has always been first class. During this covid-19 pandemic, they have repeatedly increased my data limit without any request from me, which has made working from home so much more convenient.
Great customer service approach, well done.

14 July 2020
Unprompted review
Rated 5 out of 5 stars

Awesome deals at a low cost.

I found a link to get 200gb a month for only $40.
And now due to the corona stuff going on, they are giving me unlimited data for 2 months.
They use Optus so the range is pretty good out in country Victoria.
I have compared their download speeds to Telstra during the day in my small town and their is no comparison. Telstra drops to a speed that is so slow its almost unusable. Amaysim rarely fall below what I have found to be not far under NBN speeds.

1 June 2020
Unprompted review
Rated 1 out of 5 stars

They charged from my credit card a few…

They charged from my credit card a few dollars and when I asked for details, they could not explain & advised that I may have used it for some service however I am in prepaid service & I paid for 6 months already. Customer support is not helpful and I immediately ported to different telco as I don’t want to take a risk by being with them when I was going through cancer surgery. This was my experience in December 2017. Stay away from them. I would give negative millions stars for the poor customer support.

22 October 2019
Unprompted review
Show reviews in all languages. (177 reviews)

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