Amazon Reviews 

This review is not about a single purchase.
It is my observation of what Amazon is allowing sellers to do.
I have noticed that sellers based in China are avoiding stating the country of dispatch.
Anyone can guess at their motivation.
Their statement of longer than usual delivery times might raise some suspicion that the delivery will be international.
But that alone, without a clear statement that the shipment will be international, makes their listings misleading and deceptive especially when they claim "in stock" status.
While that practice does not conform to Amazon policy, Amazon leave it to seller honesty to show the full story.
Amazon does accept buyer feedback on individual items where that seller behavior is evident.
However, the number of times I see it indicates Amazon really does not care and I wonder if they ignore such feedback.
It would be a simple thing to make disclosure of the information automatic and avoid having deceptive listings.
But Amazon have chosen to not do that.
Why?
It's not difficult to guess their motivation as the cash flow happens without any backlash from the Chinese sellers.
Amazon should lift their game instead of taking the easy way out which creates deceptive selling.
I had thought to provide an example listing but links are not allowed.

Placed order and waited in all day for delivery on date advised. No delivery just a message
‘ Delivery attempted today at 2:37 pm
Unfortunately, we ran into an issue when attempting your delivery. We will try again.
No further attempt to deliver or explanation of the ‘issue’
Eventually received a refund and suggestion to reorder. Of course the price had increased!!
Shame on you Amazon and no more orders from me.

I use to love Amazon and Prime membership benefits...use to. Then the Prime video added garbage advertisements unless you pay more as well hugely increased prices on items I bought also when I put a item in my cart on my account and my daughter did the same on hers the prices were different very scammy. I paid for Prime for the next day delivery or release day delivery now its 2 day or longer for the same items. Preorders for gaming use to always be on the site weeks before launch now most preorders either don't even appear on the Amazon AU site or get delayed. Some preorders appear on the AU site to buy from the US or UK sites. Well if the items are bought there the Prime free expedited shipping turns into a 15 ish dollar shipping fee plus get plus a scammy currency conversion rate guarantee. Its pure greed. I ordered a very popular game Pragmata from the UK store to get what use to be a maybe 2 week delivery time to wont dispatch from 6 to 8 weeks then its 2 more weeks to get the item. Its worse then Chinas post. The quality of items on Amazon are terrible quality now as well. Bought a laptop charger well 4 of them none worked past 4 weeks. Amazon Haul is just garbage very very low quality goods that 5ake a mo th to arrive just to break. Drivers can't follow delivery instructions or can't read them. In short Amazon is not a quality and fair priced company anymore its a greedy, selfish shadow of its self. For a multi billion dollar profit company during a cost of living crisis increasing prices for one person while not for another etc is bad business last their logistics drivers are rare now they use garbage couriers like Amazon and couriers please which like Amazon are garbage. Amazon can go out of business and I wouldn't care. Been a customer from the day they opened...will never be one again. Only positive is support are always very nice and helpful.

The book I ordered is in excellent condition, and was well packaged. It also arrived very fast, and I was kept up to date with emails. I highly recommend them A+

I placed my order on 7 May 2026 and specifically selected delivery for 10 May 2026. Unfortunately, the item was not delivered on the promised date and was suddenly delayed until the next day (11 May 2026).

What is frustrating is that customers rely on the delivery date shown during checkout. If the date cannot be met, Amazon should communicate earlier and more transparently.

This delay caused inconvenience and made the premium delivery service feel unreliable.

Tracking ID: 00993499680011369683

Would not trust the estimated delivery date again.

Takes prime membership fees before you even confirm membership......!!!!!

placed an order back on 05/05/26 delivery email expected delivery Wednesday 06/05/26 didn't arrive another email expected to be delivered Thursday 07/05/26 again failed to deliver on Friday 08/05/26 a replacement order sent to be delivered Saturday another failed attempted delivery, drivers ignore delivery instructions totally incompetent service

Firstly the item was delivered by throwing it thru the fence into the bushed!
Secondly the item I bought expecting 2 of the same ad shown in items photo and description in the plural I only received 1 item. This is clearly an issue of false advertising and misleading !
Then try to contact Amazon, impossible. Customer service is useless non existent and has no option to complain about the advertisement that is false snd misleading.
Amazon has fallen to the bottom, was better at the start of their business.
Amazon - FAIL!

I bought items from Amazon wireless camera's,wooden massage table, De melanin products & a fake n20 airfit masks when I went to.put in my reviews on each products I was send an email from Amazon to edit my reviews because they can not post or submit my reviews what they advertise is fake I would not recommend purchasing,from Amazon

It use to be good. Since they have used oodles of underpaid immigrants the service has turned to a pile of feces. Deliveries coming at 10pm, not being delivered and marked as attempted and parcels just thrown with no care. Canceled my membership and will pay smaller companies for shipping idc.

I cancelled a mistake order before they pack it and as soon as they got my money (very quickly) didn’t even ask me to confirm payment. And the lady on the chat said she escalated it to the team and I will receive an email to confirm cancellation and get a refund. Didn’t get an email, obviously no refund and they proceeded with the delivery. Pack of liers. I can only use chat because they don’t answer phone calls. Very poor customer service. No more using Amazon for me. They’re frustrating. Horrendous customer system

Paid for the product . They said they delivered it . Despite being at home we never received it .
Amazon’s delivery men are to be blamed .

Very poor service from Amazon AU. I was charged for an order that never arrived, and customer support failed to resolve the issue even after multiple attempts. This feels extremely unfair and misleading. Customers should be very careful when ordering, as you may end up paying without receiving your product.

My issue is not so much about my purchases, however I will mention their advertising can be deceptive and their prices not the lowest available. My gripe is not about delivery time it is about the time of deliveries. I have been waiting for my parcel all day, it is now 10pm and I'm still waiting. Needless to say I am now closing my Amazon account and will purchase elsewhere in the future. If I could give a zero I would have. Update I went back into tracking and they said it should have been delivered by 9pm it's delayed and would be delivered before or on the 30th. Not happy Amazon

When a seller supplied a faulty product and only offered me a partial refund, the seller also expected me to pay the return shipping. Amazon were worse than useless. I have wasted an inordinate amount of time getting nowhere with Amazon, and this issue still remains unresolved.

Amazon is a joke !! Made an order and was kicked off the site and account removed 2 days later for no reason. Do not trust this company as they treat veterans like carp and send nasty emails on Anzac Day of all day accusing me of violating return policies. I have not even received any item yet nor made a return request !!! Disgusting customer support and completely unreliable !! Assholes !!

Absolutely a scam, ordered headphones and they arrived three days late and they were used and just reboxed, even had ear wax on them. Avoid.

So unreliable I have had multiple items delivered to the wrong address or left out in the rain or in public walk ways in my building which has been taken on several occasions. I wrote clear instructions I gave instructions listed in my account and yet almost everyone ignored them .
I have now stopped using Amazon because of this constant loss of items especially when needed it is unreliable if they will deliver it on time or to the correct address or read the instructions.
One of the worst delivery services I have had to deal with.
I’ve called customer service and complained at least 10times and it still happens. Now I just deleted my account and won’t shop there again .
BEWARE!

What’s most disappointing is that there was no clear protection or support provided for situations like this. The whole experience has been frustrating, especially given the lack of accountability and resolution. I expected a much higher level of service and reliability. This has seriously affected my trust, and I hope improvements are made to better protect customers in the future.

I have been shopping on Amazon for over 20 years. I have had close to zero issues ordering from Amazon IT, DE, FR, NL, ES, UK, US, JP,...
Come to Australia, with its proverbial professionalism, attention to detail and quality of service, great care and respect for customers, and I have had multiple incidents in less than a single year! Items are tossed together in a much larger box with no padding whatsoever (I supposed a bit of scrunched up paper would break the bank for poor Amazon...) and, quite obviously, they arrive damaged. I raised this issue with customer support and they even make a fool of you telling you it won't happen again! Sure! And it keeps happening... Also, next-day deliveries are often delayed, and it's not like I live in the outback! If that's what you get for being a loyal Amazon customer and Amazon Prime member, then I'll be shopping elsewhere from now! Well done Amazon AUSTRALIA! 👏👏👏