AmazonFresh Reviews 230

Two times within 4 days of each order I was supposed to receive my orders between 8pm and 10pm. Both times they did not deliver! I called to find out what was going on and was told the driver did not show up for work, REALLY a multi billion dollar corporation has ONE freaking driver for the 8 to 10 shift!!? BS what a effin lame excuse. Never again.

They cancelled my order with no reason 1hr before the delivery window and told me 3-5 days on the refund. So now I have no food or money until they refund me and I go to the store and buy my groceries.

Its horrible. Firstly, its not like other brands. You order and then you have to wait till next day for delivery.
Maybe sameday delivery is only available in select regions.
You add products and order them, at the time of delivery they change the items with alternatives without even informing you on prior basis. Then, there's missing items. The delivery guy just sometimes doesnt know that an item is missing. You have to check the items and tell him. And its frustrating that you see an item available, you order it and at the time of delivery they say "Oh no its not available mate!" I tried giving Amazon Fresh a chance or two, but they messed it up every single time.
And the refund of the missing items, gets refunded to your account but it takes 2-3days.
Also if you have other services like Blinkit, Zepto, Instamart, Apnamart etc. in your area, better go for them.

@amazon

@AmazonFresh
DO NOT order from them! They are thieves and will mis-deliver your order and then tell you to get a police report before refunding! #grocery #scams
@JeffBezos
Unbelievable!! How is their incompetence my loss?!

Absolutely the worst. We didn't learn our lesson in that they sucked the previous time we ordered from them a few years ago. Tried again, and it was even worst.

Driver arrived with 4 bags of frozen meals, one had so many means stacked inside that it burst the bag open. When the driver arrived they fell out all over my hallway. It wasn't his fault, it was whoever the irresponsible worker was who packed this. Aside from that, TWO items were missing, and I had to go through a ton of loops just to get a refund. Amazon makes it impossible to talk to customer service unless you're willing to dive layer after layer of links which was intentionally designed to keep you away from any human contact. Most people will never get to customer service. Luckily, I'm perseverant and tech savvy. NEVER FREAKING AGAIN!

Used to be good. In the last month I’ve had 2 orders get delayed and then cancelled. That means I either have to order again and get charged twice while waiting for a refund, or I have to wait 2-10 days for the order to be refunded. Right now I’m out $200. So if I try to place the order again I’ll be out $400, hoping the second time actually works. It has become too much trouble, and too much of a gamble.

Driver was Very rude Customer service is incompetent.

Ordered food for my family mainly my kids on a set budget and was told my delivery would be same day later in the day got an email stating it was delayed and I would get another emails before 530 pm that never came and no updates I call customer service and they tell me they can't cancel my order and refund me the money back which is everything I had for food so now going on a full day I have had to now borrow money to order fast food for my kids to eat and still nothing but imsir you have to wait for your order then you when they show up you can refuse it well why the f would I refuse it at that point my kids need the food if shit is delayed and you can't make it within 24hrs refund people their money you don't know what struggles people are going through

I am Amazon Prime member and I have been purchasing Burt Bee's hand cream multiple times from Amazon.com. Yesterday I tried to order it the same way as always, but the system forces you to order it through something they call "Amazon fresh". They add five dollars for tip (!) as well as demand me to pay 10 bucks per month just for ordering one Burt Bee's hand cream (cost is under 9 $).

Just ordered it straight from Burt Bee's company MUCH cheaper and I do not have to pay anything monthly.

Is this real? Can I order anything from Amazon without tip and 10 $ monthly charge (add to my Prime membership)?

Placed an order fine. Booked a convenient slot and was able to track its packing and delivery. When they were one stop away and just 5 miles from my house I thought all was well with 20 mins of my allocated slot time left. Then they headed in the opposite direction to my house. 10 mins after my slot time and with the van now 12 miles away from me, I got a text to say sorry we couldn’t deliver your parcel and will refund to your account. No explanation given. Having spent about 3/4 hour trying, I’ve been unable to leave a review on the delivery or find out why it was not delivered. Most disappointed, as this was my first time on Amazon fresh and I thought this was going to be a fantastic way to shop in the future. It won’t be.

The bread I received was past the expiration date by five days. This has happened before. Shoppers need to look at expiration dates.

I've been shopping at the Long Beach store off and on since it opened. Customer service at this location is the worst I've ever experienced in a grocery store, period!
I've had several issues with missed pricing; today was the last straw. I grabbed an item out of the frozen food section marked $4.99. Although it's not my job, I cross-referenced the description with the item. At check-out, it ran up to $8.49. I walked an employee to where I found it, priced at $4.99. He mumbled something about a mistake and then told the cashier it was $8.49 without acknowledging the item was in fact marked $4.99, making me sound like a liar. There have been many other issues; the employees here don't know what they are doing.

I left my groceries and walked out of the store.

Here, the customer is always wrong,even when they are right!

I have been an Amazon Prime member for years. We deserve much better service than this. I won't be back.

Pros:
Convenient
Pricing is decent
Good options
Good pre-made salads and sandwiches

Cons:
Delivery always late
No way to contact customer support for fresh deliveries
No texting option for driver; only a transferred phone call
Refrigerated items remain in "the danger zone" for too long during transport
Perishable items always one day out from use by date

Worst platform for grocery order.
Booked slot in the evening to deliver however delivery guy came in the afternoon (office hours).
Order wasn't cancelled by me however app says returned.
Called customer care and got the assurance below but in-vain.
Again called Pyushi (customer care executive) but she had nothing but lame excuses.
Message From Customer Service
Hello,
I am Sameer from Amazon customer service.
This email is regarding the previous conversation related to the order. Re delivery has been successfully requested for your order ID:403-9621863-8332340 between 7-8 PM, please be available to receive the order.
Thank you for contacting Amazon. We look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Amazon.in

Yesterday was the third time in as many weeks were my order lingered all day and then was finally cancelled at 10:30PM when the order was placed for pickup between 2pm and 3pm. Not only is this inconvenient but your money for the order is held for up to 5 days because you submitted the order.
The inability to fill even the smallest orders on time represents an inability to either correctly manage employees or reduce the number of orders based on what can realistically be filled.

Amazon Fresh has gone completely downhill in the past couple of years. 99% of the time when I make a grocery order I either don't get my order or they completely mess up the date and the time even though I put in the date and time on the app.

The people that they hire through this company are people that I would say alarge percentage wise there are irresponsible. I have gone through so much stress with this company I canceled them today.
The so-called convenience is loaded with so many inconveniences because of the unprofessionalism of the people working at this company. And when I try to reach someone online because at this point we can't reach people by the phone, the person is only on there for 5 minutes and then they switch over to another person and it's usually someone from another country who doesn't speak English well. Just horrible! I'll just do my shopping the old fashioned way. In person, until I find a better business to do my online shopping for groceries.

Did not get my food delivered The person delivered my order to the wrong house Where I called customer service said to make police report I read some of the reviews Evory one gave then a 1 stay away from a
Amazon they not a reliable company

I had placed my order in the morning, and was given a delivery window of between 11am and 1pm. At 1:15 I received a message that the order was delayed, but still coming. That was the last I heard. When I clicked the link to track the order, a link given to me by Amazon, the only information I was given was "Unable to track order". It took me hours to reach anyone by phone, and they could not tell me what had happened to the order, but did confirm I had been charged. I asked for a refund.
I do not understand how a company can stay in business when they so clearly do not care about customers. I have not been contacted about the problems with the order or offered any explanation. The order just disappeared.
I will not be ordering from Amazon Fresh again.

Annoying trash that needs to disappear, I'll order drinks the next day worth £8 with prime which is fine but then some days I'm forced to used Fresh and I need to spend over £40 with no way to change it.

Amazon what are you doing :/