Amazonprime Reviews 5,462

When things go to plan, it’s all good. However, when they don’t, it’s extremely frustrating to get any kind of response, messaging an AI is NOT helpful, you spend SO much time going round in circles, that you get frustrated and give up. Therefore not resolving the issue, case in point, next day delivery on an item, that was placed on May 13th and still no sign of it, order showing “delivery date currently unavailable”. I’ve tried to cancel the order, but because it’s “expedited to be delivered” there is nothing I can do, trying to ask, when can I expect it, it goes back to “delivery date currently unavailable” 🤯

You should offer NO STARS! Amazon stinks for customer service. They hire overseas too cheap to hire Americans that speak and understand English. And the overseas reps don't get it and just argue with you, no help whatsoever. I called 12 times for one problem, it wasn't resolved, and all I got was aggravated! Waste of time BEZOS, your customer service STINKS!!!You can afford to hire AMERICANS!

The adds are insane! Every minute you get a 1.5 minute add

Charged me for prime when cancelled. Scam.

Awful. Promises next day delivery, rarely turns up within 3 days. Not really getting what we paid for

terrible service, amazon holding money and pulling the date of the refund, they totally not helpful customer service support doesnt work, impossible to connect to any live agent for help. If u was lucky to catch somebody from support, they r talking rude, without any respect, they dont solve problems. I will return all what ive bought and will not use it any more. Prices r sometimes 5 times higher than at another sites, hided return conditions, dont trust if there is written 30 days return, sometimes its fake and u can not make return and amazon doing nothing to help u or to solve yr problem cuz of they own lie. shame for amazon and its team

If you guys got rid of the ads, the screaming platform will be 100 times better

I pay for Prime because of the delivery promises, not excuses. Lately, multiple packages have been delayed past the guaranteed dates, and it’s becoming ridiculous. If a billion-dollar company cannot provide accurate delivery estimates, then stop advertising them as guarantees. Customers are paying for reliability, and this service has become frustratingly inconsistent. One or two delays are understandable — several is a pattern. Very disappointed with the lack of accountability and accuracy.

I honestly keep trying to give Amazon Prime Video another chance and every time I end up disappointed 😭 Netflix is just way better overall in my opinion.

The ONE thing I used to really like about Prime Video was being able to rent movies that were still in theaters from home, but now you can literally do that on Apple TV too… and honestly Apple TV’s platform is way cleaner and easier to use.

Prime Video feels so messy. Half the time you don’t even know what’s actually included with your subscription because they mix Prime content with paid content everywhere. And what’s even more annoying is paying extra to remove ads… only to still get constantly pushed ads and promoted content for other things on the platform 💀

Also the shows are weirdly trashy most of the time compared to Netflix or Apple TV originals. Netflix just has way better series, a smoother app, and less confusion overall.

At this point my honest combo would just be Netflix + Apple TV and skip Prime Video entirely unless you already have it for the delivery benefits.

They stole my money, I haven't used any Amazon services in over 3 months and then a 15 dollar charge shows up on my account.

I never ordered Amazon Prime and have never used it. I keep getting billed for it. Have tried numerous times to get it stopped and charges reversed. Always get someone in another country, whose language is certainly not English. Never any help only runaround. It seems a highly unethical practice.

Honestly, in most cases Amazon are amazing, but when they get it wrong it’s so frustrating😡 Order something for £20.21 on the 7th May, nothing turned up and just that silly update on the app saying expected. I ring up on the 12th May and they say I’m giving you a good will gesture refund of £20.21, and you can keep the product when it turns up, but if it doesn’t turn up we will give you a credit again! Well it never turned up, so I call again because Mr AI can’t help me and am told I have 2 credits for £20.21 to come now. One from Amazon and one from the 3rd party seller. Nothing as yet😡 Amazing that they can take money instantly, but take so long to refund you. Not good enough, because I spend with Amazon and then have to source the product from an alternative company and fork the money out again before I get my money back from Amazon😡 I spend thousands with Amazon and get treated so badly! Telma Shimmen.

Absolutely disgusting company put an order in for next day delivery for my nicotine lozenges and it changed to over 4 days later putting me at risk of needing to smoke. I spoke to customer service amd they apologised canceled my order and offered me a 5 pound credit. I reordered a separate lozenge specifically again for the following day and again its changed to Wednesday. Its absolutely disgusting and alos I have not recoevd the credit. Shameful company

I am writing to formally express my dissatisfaction regarding my recent experience with Amazon Prime customer service and the handling of my order. As a paying Prime member, it is disappointing to experience ongoing issues with order fulfillment and inconsistent information being provided by customer support representatives.

One of the primary benefits promoted through Amazon Prime is expedited shipping, including one-day and two-day delivery options. However, customers continue to experience situations where orders are not delivered within the timeframe promised at the time of purchase. In my case, my order missed not just one but two expected delivery dates.

Following these delays, I contacted customer service and was advised by an Amazon representative that due to the inconvenience caused, I would be allowed to keep the items if they eventually arrived and would also receive a refund for the order. I relied on the information that was provided by your representative.

Subsequently, I discovered that the delivery status reflected that my five purchased items had allegedly been delivered to a residential mailbox at approximately 11:30 a.m. However, the delivery address on file was a business location, and clear delivery instructions had been provided requesting that the package be left at the receptionist desk. This delivery information appears inaccurate and raises significant concerns regarding the handling and whereabouts of my package.

After contacting Amazon customer service again to report the issue and express concerns that the package may have been mishandled or stolen, I was informed that because I had already been issued a refund, my items would not be replaced. This was despite there reportedly being documented notes within the system reflecting the previous representative's statement that I would both retain the delayed items if received and receive a refund due to the inconvenience resulting from the shipping issue.

The conflicting information and lack of accountability surrounding this situation are frustrating. Customers pay for Prime services with the expectation of reliable delivery and consistent customer support. I am requesting that this matter be reviewed further, including the discrepancies surrounding the delivery status and the handling of my claim, as I believe the resolution provided has been unfair and inconsistent with the information previously communicated to me.

I would appreciate a review of this matter and a response regarding how Amazon intends to address these concerns.

This place sucks!!! They signed me up for prime last year. Just noticed this year on my bank statements I was being charged!! Contacted them and got the run around for awhile. Finally got back 6 months of payments. Which shorted me 7 months!!! Not happy!!

Just been sreed for R900

More times than not my prime deliveries arrive late - not just a day or two - but up to a week late. I use to be able to email customer service, that no longer seems ro be an option. I pay for this service and it means absolutely nothing! I can't imagine the poor service those who are not paying for this premium service - which actually means zilch! The only help you get is that dang help section which is just not worth even reading.
More and more I am using Walmart, which honestly is a much better option.
Same on Amazon for what they have become.

Not really sure why all the negativity..Amazon has been amazing in every sense of the word.. everything is top notch

This guy is the biggest scammer on the planet. He runs Amazon. They've been trying to withdraw money from my account every month for three years now, for reasons unknown. I never really used Amazon before, and I haven't even logged in for the last three years.

I've been an Amazon Prime member for about six or seven years, but lately, their refund policy and product quality have gone downhill. I've received wrong items that feel like Temu quality but at Amazon prices. When I tried to get a refund for returns, it failed. Customer support eventually got the payment returned, but then it was declined again—it's been really confusing and stressful. I've also gotten leaky and damaged products, and they wanted me to return heavy items to specific stores for a free return. Plus, Amazon won't let me write reviews about product quality and delivery; it seems like only paid and positive feedback is allowed. Just be careful what you buy!