The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norf... See more
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Review summary
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I did an online order for collection. Everything was ready on time and good. The only complaint is that I purchased the mixed barfi box and I was given no pista barfi and no chocolate barfi when I ope... See more
Delivery on time, but some of the sweets were squashed although the packaging was intact. Suspect that the damage was done during packaging rather then during delivery.
Although the parcel was delivered on time, we were disappointed to note that due to the poor packaging, there was a leak in the box which took some time to clean!
Company details
- #3 of 3 best companies in Sweets and Dessert Buffet
Written by the company
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contact info
United Kingdom
- ambala.co.uk
3.9
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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FRESH SWEETS I AM REALY ENJOYING IT
22 June 2026
Well u delivered on time and got one…
Well u delivered on time and got one delivery I got a email confirmation for the second one there was no email both delivered on same day to different addresses
So I ended up emailing you to see if u have delivered but no reply!
29 June 2026
mouldy ladoos
18 June 2026
Reply from Ambala
Dear Amardeep,
Thank you for bringing this to our attention.
Please send clear images of the ladoos, along with your order number, to hello@cakebox.com. Once we receive the details, we will escalate the matter for investigation.
Kind regards,
Ambala Customer Support.
The order was easy to make and came in…
The order was easy to make and came in the exact date we requested. The sweets were very tasty.
18 June 2026
Good quality tasting Ambala brand…
Good quality tasting Ambala brand mithai. Delivery in superior packaging and left in chosen safe place as per chosen Instructions.
18 June 2026
The most incredibly substandard Service…
The most incredibly substandard Service that you can imagine. So yesterday I spent no less than seven hours speaking to different people at the Head office, trying to explain that the 100 boxes of sweets that I had delivered for a wedding were the wrong delivery. This was stressful as the wedding is this Saturday. However, having spoken to Seven different people at Head office for. Ambala and having not received a single call back from a manager, I realised that this Business is actually a shame. Do you know they have no official complaints facility? Do you know they actually do not have an openly publicised email address to which you can write and complain? Needless to say nobody called me back. I wasted the whole afternoon. The website is misleading, and when you place an order for something, regrettably, the delivered item is not as per the description. Naturally, I shall be reporting this company to trading standards as in fact under the consumers rights act, a company should only advertise a product for sale that is then purchased, that must then fit the description of the product advertised. In this case, unfortunately.Ambala is reckless, misleading, and in denial. I would not utilise this Service ever again.
24 June 2026
Reply from Ambala
Hi John,
We are very sorry to hear about your experience and the inconvenience caused, especially with such an important event approaching.
We appreciate you sharing your feedback with us. We will escalate this to the relevant team/store for review and improvement.
We apologise for the frustration caused and thank you for taking the time to bring this matter to our attention.
Kind regards,
Customer Support Team
Quick delivery and when they stated day…
Quick delivery and when they stated day and time .
24 June 2026
Amazing sweets!
Amazing sweets!
Taste just like they did when I used to buy them from Ambala in the 80’s & therefore took me straight back to childhood.
Thank you for bring consistently tasty!
16 June 2026
Awesome tasty
15 June 2026
Cumbersome ordering process
The overall ordering process on the net needs to improve. The information requested is a duplication and there is no place to include a message to the recipient.
16 June 2026
Excellent service and delicious sweets 😊
11 June 2026
It original honey taste delicious…
It original honey taste delicious delivered faster than i expected Thank you
18 June 2026
Sweets of high quality and delicious as…
Sweets of high quality and delicious as always. Delivered when I requested. I used to like when you could choose what to put in a box.
18 June 2026
Best burfi ,fresh well packaged and…
Best burfi ,fresh well packaged and delivered on time
18 June 2026
Delicious products
Delicious products, well packaged. Delivery is a bit expensive though.
18 June 2026
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