The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norf... See more
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Review summary
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Reviews shaping this summary
I did an online order for collection. Everything was ready on time and good. The only complaint is that I purchased the mixed barfi box and I was given no pista barfi and no chocolate barfi when I ope... See more
Delivery on time, but some of the sweets were squashed although the packaging was intact. Suspect that the damage was done during packaging rather then during delivery.
Although the parcel was delivered on time, we were disappointed to note that due to the poor packaging, there was a leak in the box which took some time to clean!
Company details
- #3 of 3 best companies in Sweets and Dessert Buffet
Written by the company
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contact info
United Kingdom
- ambala.co.uk
3.9
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Great delivery and delicious sweets and…
Great delivery and delicious sweets and Chutney. 👌🏽
18 June 2026
All was good as usual..fab sweetmeats
All was good, it was simple. It would just be good to be able to choose what's in the sweetmeats boxes. We have ordered these several times, and this last order, we'll my mother's favourites were all included.
10 June 2026
Fathers Day gift
Order taken, dispatched and gift received in 24 hrs.
Tracking and approximate delivery times accurate.
Would recommend to friends and family. As no near Ambala not living in London but by the coast. Excellent service
18 June 2026
On time delivery and convenient.
17 June 2026
Very good service and very fresh,
10 June 2026
Disappointment
Let down by the manager, did not fulfil the promise to give free 10 piece mithai box by one of the staff due to discount not applied at check out online for some reason, the manager refused to give a box and made excuses (Coventry branch on Walsgrave Road )
17 June 2026
Reply from Ambala
Dear Moosa,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience at our Coventry branch on Walsgrave Road. This is certainly not the level of service we aim to provide, and we completely understand your disappointment regarding the promised free 10 piece mithai box and the situation you have described with the store team.
We sincerely apologise for the inconvenience and frustration caused, especially where expectations were set but not met at the point of service. Your comments have been noted and will be shared with the relevant store and management team for review so that this can be looked into appropriately.
We truly appreciate you bringing this to our attention, and we are sorry again for letting you down on this occasion.
Warm regards,
Cake Box Customer Support.
Sweet reminders of holidays in India.
It is very helpful to have full information for the individual sweets in your website, and then to have pictures of those that I had ordered on the receipt to identify each of the delivered items. The sweets are delicious, although personally, I would prefer a little less sugar in the recipes, but the flavours are luscious. Delivery was fast by DPD.
15 June 2026
Very tasty and fresh sweets &…
Very tasty and fresh sweets & savouries. On time delivery. Highly recommended.
15 June 2026
Rude staff (preston shop staff) , Bad Customer Service, Never recommend
Rude staff , not good customer service
I buying sweet from preston (UK).
17 June 2026
Unprompted review
Reply from Ambala
Thank you for taking the time to share your feedback with us Divyesh.
We are very sorry to hear about your experience and disappointed to learn that you found our customer service unsatisfactory. Providing friendly and helpful service is extremely important to us, and we sincerely apologise that this was not reflected during your visit.
Please be assured that we have escalated your feedback to the relevant team for review and investigation. Customer feedback is invaluable in helping us identify areas where we need to improve, and we take comments regarding staff conduct very seriously.
Your feedback has been shared with the store management team, and appropriate steps will be taken to address the concerns raised and improve the customer experience going forward.
Thank you again for bringing this matter to our attention.
Kind regards,
Ambala Customer Support Team
Easy to order and pay securely
Easy to order and pay securely. Best of all sweets are very tasty and I will order again. Highly recommended.
15 June 2026
Gorgeous sweets
Beautiful sweets. Arrive promptly and well packaged. Wished you had an actual shop in Leeds!
15 June 2026
One of the sweet box came damaged and…
One of the sweet box came damaged and we couldn't eat it as the seal broke too.
Packing was too tight.
11 June 2026
Reply from Ambala
Hi Asma,
Thank you for bringing this to our attention.
We are sorry to hear that one of the sweet boxes arrived damaged and that the broken seal prevented you from consuming the product.
To investigate this matter further, please provide your order number along with photographs showing the damaged packaging and broken seal at hello@cakebox.com. Once received, we will review the issue with the relevant store team.
Kind regards,
Cake Box Customer support.
Good company, shame about delivery
The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norfolk got there on the day requested. The order for North Yorkshire got the 2 days later than expected.
9 June 2026
Reply from Ambala
Thank you for your feedback and for your kind comments about our products and online ordering experience.
We're delighted that both orders were enjoyed. However, we're sorry to hear that the North Yorkshire delivery arrived later than expected. We understand how important timely delivery is, especially when orders are placed for specific dates.
Your feedback has been noted and will be shared with our delivery team as we continue working to improve our service. Thank you for your support, and we hope to serve you again soon.
Reply from Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Again beautiful products safely…
Again beautiful products safely presented. Made an attractive birthday treat
8 June 2026
Reply from Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Reply from Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
I ordered 20 box luckily it came in 2…
I ordered 20 box luckily it came in 2 packs because 1 had a hair in it so disappointed with only having half an order due to throwing the one but the other 1 was so tasty 😋 would go in person to check my order.
8 June 2026
Reply from Ambala
Thank you for your feedback Miss. Hales, and we are very sorry to hear about your experience.
We have escalated this with the concerned team, and they are currently looking into the matter. You will be contacted directly once this has been reviewed.
We are however glad to hear that you liked and enjoyed our product.
Your feedback is very important to us and has been passed on to the relevant team for further investigation and improvement.
Kind regards,
Cake Box Customer Support
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