Amber Jean Shop Reviews 

159
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly welcoming staff, noting how patient, kind, and understanding the entire team is throughout personal consultations. Consumers also emphasize the exceptional quality and remarkably natural look of the bespoke wigs, which truly help restore personal confidence. Some people also felt that taking that first step or visiting for a consultation could initially feel a bit daunting and nerve-wracking. A few customers additionally noted minor hurdles, such as figuring out proper head fittings from online purchases or dealing with specific adjustments like color matching and lace cutting.

What people talk about most

Product

People report overwhelmingly positive experiences with the product, expressing deep satisfaction and delight... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting a welcoming, warm, and... See more

Service

Clients share positive opinions on service, highlighting care, understanding, and excellent assistance.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the wig construction and... See more

User experience

Consumers find user experience to be delightful, reporting that they never feel rushed or pressured during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone was so welcoming. Amber had endless patience with me whilst deciding what style to choose. I was so enamoured I landed up purchasing two wigs! The big day came when I went to collect my... See more

Rated 5 out of 5 stars

From the minute I made contact with Amber Jean I felt welcomed and understood. The journey across London was very long but 100% worth it as I fell in love with the first wig I tried on and can’t wait... See more

Rated 5 out of 5 stars

My experience with Amber Jean was amazing. I felt so heard and understood and their wigs are beautiful, natural and modern. For my second piece i designed a bespoke wig and i was so impressed by how w... See more

Rated 5 out of 5 stars

Such an emotional and vulnerable moment and from start to finish, all the ladies have been wonderful. They make you feel so welcome as soon as you enter the shop. You don't feel rushed or pressured... See more


Company details

  1. #7 of 8 best companies in Wig shop

Written by the company

Express your every self with the hair you've always wanted.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(159)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amber Jean Shop - BEST WIGS EVER OWN!

I cannot express my gratitude enough to Amber & her crew for her contributions to the alopecian community and making my life sooooo much easier and peaceful. 25 years of alopecia, I have discovered Amber Jean Shop via Instagram. Throughout countless years of wig usage, I can say that Amber provide the BEST wigs I have even own.

Starting from my initial consultation with Amber, to the selection of hairstyles and colours, as well as the quick shipping – every aspect is nothing short of perfection. The hair quality surpasses all expectations, with the hairline appearing incredibly natural. The wigs are exceptionally durable, unlike the majority of wigs I have previously purchased, as they maintain their integrity over a prolonged period.

Amber, I am deeply appreciative beyond words. Your efforts have made a significant impact on my life & I am sure of, many others women. Thank you immensely. I am forever grateful to you.

5 July 2023
Rated 1 out of 5 stars

Wrong color and poor craftsmanship

Ordered custom unit and sent pictures of the color I wanted. The color didn’t look didn’t look anything that like the picture, it had wide dark roots, nothing like the picture. The quality of craftsmanship is terrible! It has huge knots that are visible and a bald spot. I asked for a refund but they refused. I filed a dispute with my credit card co. You can purchase a better quality for a lot less elsewhere!

7 July 2023
Rated 5 out of 5 stars

A supportive experience and…

A supportive experience and beautiful pieces!

I can’t speak highly enough of Amber and her incredible team - Emily and Katie. I suffer from Trichotillomania and after years of discomfort wearing semi-permanent hair systems and extensions (most of which made my pulling worse), I became curious about trying wigs to finally allow my scalp to recover. From the very first video call with Amber, I felt totally supported and at ease. I came to the studio for an in-person consultation and spent an enjoyable hour chatting with the stylist, Katie, and trying on some of the wigs to see how they feel. Each one I tried was beautiful and looked completely natural, even the ones that were the opposite to my own hair colour! I left having had a very positive experience, feeling excited for the next stage of my hair growth journey and finally feeling like I was in safe hands.

I ordered a custom piece to match my colour and curly hair texture. While waiting for the piece to be made, the team were very attentive and always answered my emails in good time. They even arranged for me to borrow a sample piece while the finishing touches were being done to mine; they did everything they could to ease my anxiety about having nothing on my head in the time between removing my old hair-system and receiving the wig.

My custom piece turned out beautifully, it’s also very comfortable and easy to wear. You really don't have to fuss with it all for it to look like it's your own hair, which was one of my fears around wearing wigs. The hair and mesh are amazing quality. I’m really glad I made the transition and am grateful to have had the support of Amber and the team.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent services ever!!

I think that the AJ space must be a paradise for those who suffer from hair loss. Of course, I got a bit starstruck when I met Amber in person. However, you’ll realise that she is the most supportive and sympathetic person for your journey.

I experienced both services; In-person consultation and Wig try-on session. What I was the most worried about was that I am not an English native speaker. Also, I am not good at telling my preference for hairstyle. I was a bit nervous when I booked the services. However, it turned out that there was nothing to worry about. The hair stylist, Katie was so kind and patient. She did understand my feelings and treated me really well.

Trying several AJ pieces was such a joy in my life because I hadn’t had any choice but black hair. They gave me complete makeovers, which made me broaden my horizons. The most important thing would be that you can check the colour and quality of them through your eyes. I highly recommend all who want to share their journeys or need tips from Amber to go to the AJ space. It will be one of the most unforgettable experiences in your life as mine. Thank you so much from the bottom of my heart!!

25 February 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!

From the moment I met both Amber and Katie, they immediately put me at ease. I knew I was making a big purchase but now I have my beautiful custom Margot, I genuinely could not be happier. For the first time in a long time, I feel like the old me. Thats special! Thanks ladies. xxxx

24 April 2023
Rated 5 out of 5 stars

Gracie hair piece

From the first phone call, everything went great. Messages were answered immediately.
Amber was really warm-hearted and professional.
The hair piece was more than I expected, she was very high quality and fit very well and looked amazing.
My warm recommendation.

8 May 2023
Rated 5 out of 5 stars

Magnifique 🌸

I have just received my package.
I am very exited to discover my
AJ piece. It suits me perfectly.
I recommend it and surely will buy a second piece.

30 April 2023
Rated 5 out of 5 stars

Had a wonderful visit to the shop

Had a wonderful visit to the shop, felt really listened to and time was taken care to create something I loved. It was really lovely chatting with Amber. It felt like visiting a friends! Would highly recommend.

3 March 2023
Rated 5 out of 5 stars

I had a lovely time visiting the Amber Jean Shop...

I had a lovely time visiting the Amber Jean Shop in London Fields, both Amber and Katie made me feel so welcome and at home. I had lots of questions regarding the beautiful wigs and both of the ladies took the time to answer them carefully and without rushing me at all, which I thought was super kind. I really appreciated the care and attention they gave me when I was there, and I can't wait for my Hailey to arrive shortly! I can't recommend this place enough!

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Amber is so warm and welcoming

Amber is so warm and welcoming!
The perfect person for this line of work.
Amber has so much knowledge and makes the over all experience exciting.
Couldn’t recommend this place enough <3

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Unforgettable experience

It was an amazing experience and totally worth it! I loved everything about it. Amber and Katie were very kind and helpful. They offer everything you need and make you feel like home.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

My first wig ever!

I’ve had alopecia for most of my life and at 26 finally decided to find out what the wig life was about. I had no idea what I was doing but Amber made everything super accessible! She even helped me cut the lace via FaceTime because I was so scared I was going to mess it up. The wig itself is super lovely and I get compliments on the color almost every time I wear it. So many people can’t even tell it’s a wig until I tell them. The hair quality is wonderful and Amber and her team really make it worth the splurge! Looking forward to buying my next one with Amber at some point!

22 September 2022
Rated 5 out of 5 stars

So amazing, so happy!

Absolutely adore my Amber hair piece!! So well made and comfortable, I cannot recommend enough. Also the team are so fast getting back to any queries. I will definitely be back, thank you!!

29 December 2022
Rated 5 out of 5 stars

Excellent

I honestly couldn’t recommend Amber Jean enough. The customer service and support from Amber and her team has been nothing but excellent. The piece is absolutely beautiful and has given me so much confidence, excitement and compliments! I opted to bespoke mine and it’s perfect! The hairline, fit, cut etc it’s made me feel like myself again but better! I will definitely be purchasing more pieces from here!

24 November 2022
Unprompted review
Rated 5 out of 5 stars

So glad I found AmberJean

I have had alopecia for 4 years now and have always dreaded buying wigs: nothing makes me feel more sexless than searching in vain for a stylish piece with a natural hairline in amongst the dowdy styles.

No more! My Amber Jean wig has put a spring in my step. The hair line is natural, the hair is gorgeous with a natural wave and I receive so many compliments on my piece. I feel so much more feminine and confident in this wig.

AJ's customer service was responsive and helpful. Amber patiently answered my many questions without pressuring me to buy. When the wig arrived it was packaged beautifully and had a delightful smell - clearly a lot of thought had gone into this wig-buying experience!

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Very thankful to have found the Amber Jean Shop!

Could not recommend getting your wig from the Amber Jean shop more! I’ve had alopecia since I was 12 and I’ve never had such a nice and stress free experience when sourcing my wigs. Amber and her team have such excellent communication throughout the whole process and you never feel like there is any obligation to buy at any point. Having the consultation with Amber herself put me at so much ease and she was so kind & patient at answering all my questions. Very thankful to have found them!

28 September 2022
Unprompted review
Amber Jean Shop logo

Reply from Amber Jean Shop

Hey Niamh! Thank you so much for this kind review - We truly appreciate it! We hope you love your AJ piece x

Rated 5 out of 5 stars

Highly recommend

Having had alopecia since I was 11 years old it wasn’t always easy to find a wig that made you feel like you again when you looked in the mirror. Amber Jean shop nailed it. Not only are the pieces gorgeous and natural but she cares about everyone of them that gets sent out. She is a wealth of knowledge and she wants to share it all with us. Lastly amber jean shop is not just about the wigs it’s about community. I highly recommend

21 November 2022
Unprompted review
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you so much Jen! Truly appreciate it x

Rated 5 out of 5 stars

Couldn’t recommend AJ wigs more

Couldn’t recommend AJ wigs more! Fantastic customer service, so helpful and informative to every need. The custom wig fitting is also such a great extra service that is provided. The wigs are beautiful and the hairline looks so real. My favourite wigs !

27 September 2022
Amber Jean Shop logo

Reply from Amber Jean Shop

Thank you Mi Mi! x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look