Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... See more
Company replied
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See what reviewers are saying
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... See more
Company replied
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... See more
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... See more
Company details
- Heating equipment supplier
- Bathroom Supply Shop
- Building Materials Supplier
- Heating service
- Home improvement shop
- Plumbers' merchant
Written by the company
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Contact info
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, United Kingdom
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4.6
Excellent
831 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will be finding new supplier
Have been dealing with ambient for 20 years it’s been a pleasure dealing with them and watching them grow and continually improving their service
Unfortunately the company has been bought out
I had the displeasure of talking to one of their customer service team
They were rude and unhelpful and I will never deal with them
Keep away !!!!
8 January 2024
Reply from Ambient Underfloor Heating
Good afternoon Rodney,
Thank you for taking the time to leave feedback. We are sorry that you feel you have been dealt with in a rude and unhelpful manner. This will of course be looked into and we hope that you reconsider your decision
Customer Services
Good overall selection of all heating…
Good overall selection of all heating products. Easy purchase, delivered within expectations, highly recommended.
27 December 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for taking the time to leave such fabulous feedback. It is very much appreciated by our team here.
We also would like to thank you for your custom.
Should you need any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra,
Customer services
Good service
8 January 2024
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Ambient is always the first place I look for all my UFH needs.
I have been using Ambient since 2010 and ordered dozens of times, and always founbd their prices, support and service to be exceptional. Ambient is always the first place I look for all my UFH needs.
14 December 2023
Reply from Ambient Underfloor Heating
Good morning,
Thank you for leaving such glowing feedback ad continued custom. It is greatly appreciated.
If you need any further assistance please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Excellent, highly recommend.
Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone finish but Mervyn at Ambient went through it with me (very patient!) and helped sort it out. Excellent service and products, my underfloor heating is awesome.
12 December 2023
Reply from Ambient Underfloor Heating
Good afternoon Mark,
Thank you for your fabulous feedback.
We are thrilled to see you are happy with the shopping experience.
Mervyn is an asset to us here and I will be sure to relay your kind words to him.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra,
Customer Services
Excellent service with early next day…
Excellent service with early next day delivery too.
Had one query which was dealt with quickly & received additional underfloor equipment before 10 the following day.
28 November 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Shopping experience
After researching underfloor heating controls as we need to be able to remotely control we bought the units and the parts arrived on time.
11 November 2023
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
paid for saturday delivery
paid for saturday delivery, got it on tuesday.
not very professional
avoid if you want to receive your items on time
1 December 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Exactly what I needed
Exactly what I needed, delivered so quickly that someone must have been working on a Sunday. My customer think that I’m so organised!
25 November 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Ambient undertile thermostat controller
When the thermostat arrived I installed it,and hit a snag whilst programming it. This was rectified by Ambients technical department and we were up and running.
I am happy with the look of the stat and the company as a whole and would use them again no problem.
14 November 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Always helpful and a quality service
13 November 2023
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Tried and tested. 10/10
Great website, products and competitive pricing. And excellent trusted delivery service, to site, next day. Use these guys !
6 November 2023
Reply from Ambient Underfloor Heating
Good morning,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
very quick delivery and very good price
5 November 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Would Highly recommend.
Used Ambient Underfloor Heating on a few occasions. Always a good experience. Would highly recommend.
9 October 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for taking the time to leave such fabulous feedback. It is very much appreciated by our team here.
We also would like to thank you for your custom.
Should you need any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra,
Customer services
Excellent Customer service
Customer service for replacing a defective item was excellent
25 October 2023
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Reply from Ambient Underfloor Heating
Good afternoon,
Thank you for your star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Less than impressed
I ordered a product which turned out to be faulty and I had to return it. While I was initially impressed with the speedy delivery and service I have been left completely unimpressed when I have exchanged my item. My faulty item was collected on 29th Sept and I'm due to have the replacement redelivered today (18th Oct). I've needed to rebook the electrician and have not been kept in the loop regarding a replacement. When I asked about how long it would take I was told "up to 14 working days, it says this on our website". I mainly do my shopping online and while I'm aware things do go wrong I've never experienced such a long wait for a replacement item. Having read other reviews I can see that others have had the same experience also.
19 September 2023
Reply from Ambient Underfloor Heating
Good morning,
Thank you for taking the time to leave feedback.
I have checked this and can see the goods were re issued just out of our 14 working day period. I do apolgoise for this.
During the winter months we receive an extreme volume of returns and orders, and the warehouse staff require to book returns in for in chronological order. We are aware in this instance the time period had exceeded and I do apologise for this.
You should have had a time slot text to you on the day of your re delivery for you to work around.
I have relayed all of this on your account to management and I again do apologise.
Many thanks,
Alexandra
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