American Giant Reviews 

1,431
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the exceptional quality and supreme comfort of the clothing, noting that durable heavyweight fabrics and solid craftsmanship ensure items last for years. Consumers also love the wide variety of vibrant colors available and deeply appreciate supporting domestic manufacturing. However, some people mentioned frustrating issues with delivery delays and packages being incorrectly routed by shipping partners. A few consumers also noted occasional sizing inconsistencies across different styles, alongside unexpected fabric shrinkage after routine washing. Reviewers occasionally experienced minor product defects, such as broken zippers or items arriving worn.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting the thick, soft, and durable fabrics used in... See more

Quality

Customers consistently note positive experiences with quality, highlighting the durable fabrics and excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some experiencing super slow shipping that takes... See more

Price

People report ambiguous experiences with price, as some consumers feel the high cost is well worth the... See more

Order

Reviewers mention positive feedback about order experiences, highlighting smooth transactions and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aside from the superior quality, construction, and color--Green Moss--a given with American Giant clothing, the fit was so perfect, so comfortable, yet streamlined. The absence of a waist drawstri... See more

Rated 5 out of 5 stars

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash... See more

Rated 5 out of 5 stars

Fast delivery. Nice discount for military. SUPPORT USA COMPANIES AND WORKERS. Good quality clothing. Please give better advice on sizing and fit. Clothes tend to be tight and fitted but sometimes are... See more

Rated 5 out of 5 stars

Jacket fits nice and trim, excellent quality. Very stain resistant, as I learned after an unfortunate soup spill during dinner. The return and ship out for a different size was expedient and low-hassl... See more


Company details

  1. Clothing Shop

Written by the company

​American Giant, founded in 2012 by Bayard Winthrop in San Francisco, has garnered acclaim for its commitment to producing high-quality, durable clothing entirely within the United States. By selling directly to consumers through its website, the company ensures exceptional craftsmanship in its products, such as the widely praised hooded sweatshirt, which has been lauded as "the greatest hoodie ever made." American Giant's dedication to revitalizing U.S. apparel manufacturing has been recognized by Fast Company, naming it one of the 50 Most Innovative Companies. This approach not only delivers superior products but also supports local industries and communities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

All reviews

(1,431)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Lost delivery - delivered to wrong place

Ordered another Mens Redwood Fleece Overshirt because I love my current shirt in that style. Somehow the order got delivered to a random Post Office in my city and the picture sent by the delivery folks showed it set on the floor in front of a bunch of P.O. boxes, rather than having been delivered to my house. Contacted American Giant with the photo showing it was misdelivered, not knowing what to expect. American Giant came through and sent me a replacement shirt immediately, which I received 2 days later even though it was during the Thanksgiving time period. Excellent clothing and excellent customer service!

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Great product, terrible customer service

My wife purchased a hoodie for me. I love the hoodie and I love the story of this company - I will always support an American. I had an issue with my hoodie - it developed a tear after only a couple of weeks of wear. When I contacted the company to inquire if this was the expectation of the product, I was floored by the response. 'We are not addresses customer issues until after the holidays'; a full two months before I can even make a claim or talk to anyone. I can see that getting new customers during the holidays is more important than satisfying a current customer. Very disappointing response.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service: Problem Resolved

I believe the American Giant representative I spoke with is named Jen. If mistaken, please accept my apology. Jen knew right away what the problem was in applying some of my "threads" for a purchase, and rectified the sequencing mistake I had made. She was kind and patient--I really appreciate her help. Thank you! Jane

14 October 2025
Rated 5 out of 5 stars

Quality

I purchased two sweatshirts and a pair of cotton shorts for my husband. He loves the quality. Will be buying again

18 October 2025
Rated 3 out of 5 stars

Product great but very expensive

Product great but very expensive. Delivery is a joke you should at least kick in delivery that takes 3-5 days not 7-10 days plus. Us Mail delivers faster than that. Pay about 200 dollars for a sweat shirt only the have it take 10 days plus to get delivered. That does not cut it this day an age. Last time time buying your products

16 October 2025
Rated 1 out of 5 stars

Super slow shipping

Super slow shipping. Took 13 days to arrive to California, and 7 days of that time was spent with my items sitting in a FedEx Hub in Georgia, which is why I rarely do business with companies that use FedEx as a shipping partner. As most know, they are awful. When I contacted AG, instead of contacting FedEx, they regurgitated the tracking information that I already had access to, and if I'm not mistaken, it took two days to get a response. I guess expecting proactive Customer Service is nothing more than wishful thinking nowadays. 3 hoodies later, that will be my last purchase from AG.

16 October 2025
Rated 4 out of 5 stars

Love cuffed joggers VERY disappointed…

Love cuffed joggers VERY disappointed there are no longer women's . Love French terry . I got the men"s but hate the rib down the center of the leg . STILL ..love it's American made .Hope the two pair I got don't get those annoying little holes .I am sorry they aren't blue or black .

14 October 2025
Rated 4 out of 5 stars

Great so far

The fit of this sweatshirt is great and it feels very sturdy. One of the main reasons I chose this sweatshirt because I’m hoping it will last a long time and only time will tell. My biggest issue is that there is not a crew neck with the same weight and same fit.

13 October 2025

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