American Giant Reviews 

1,431
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the exceptional quality and supreme comfort of the clothing, noting that durable heavyweight fabrics and solid craftsmanship ensure items last for years. Consumers also love the wide variety of vibrant colors available and deeply appreciate supporting domestic manufacturing. However, some people mentioned frustrating issues with delivery delays and packages being incorrectly routed by shipping partners. A few consumers also noted occasional sizing inconsistencies across different styles, alongside unexpected fabric shrinkage after routine washing. Reviewers occasionally experienced minor product defects, such as broken zippers or items arriving worn.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting the thick, soft, and durable fabrics used in... See more

Quality

Customers consistently note positive experiences with quality, highlighting the durable fabrics and excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some experiencing super slow shipping that takes... See more

Price

People report ambiguous experiences with price, as some consumers feel the high cost is well worth the... See more

Order

Reviewers mention positive feedback about order experiences, highlighting smooth transactions and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aside from the superior quality, construction, and color--Green Moss--a given with American Giant clothing, the fit was so perfect, so comfortable, yet streamlined. The absence of a waist drawstri... See more

Rated 5 out of 5 stars

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash... See more

Rated 5 out of 5 stars

Fast delivery. Nice discount for military. SUPPORT USA COMPANIES AND WORKERS. Good quality clothing. Please give better advice on sizing and fit. Clothes tend to be tight and fitted but sometimes are... See more

Rated 5 out of 5 stars

Jacket fits nice and trim, excellent quality. Very stain resistant, as I learned after an unfortunate soup spill during dinner. The return and ship out for a different size was expedient and low-hassl... See more


Company details

  1. Clothing Shop

Written by the company

​American Giant, founded in 2012 by Bayard Winthrop in San Francisco, has garnered acclaim for its commitment to producing high-quality, durable clothing entirely within the United States. By selling directly to consumers through its website, the company ensures exceptional craftsmanship in its products, such as the widely praised hooded sweatshirt, which has been lauded as "the greatest hoodie ever made." American Giant's dedication to revitalizing U.S. apparel manufacturing has been recognized by Fast Company, naming it one of the 50 Most Innovative Companies. This approach not only delivers superior products but also supports local industries and communities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,431)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

love your hoodies

love your hoodies. best hoodies ever. just got my 2nd one. knocking off 1 star because of the price creep. was expensive last year but it even went up again in price this year.

11 October 2025
Rated 5 out of 5 stars

Cannot go wrong

Timely delivery. Always a quality product that is made from quality materials. Crafted in the USA and made from materials sourced in the USA. It matters and it makes a difference.

11 October 2025
Rated 5 out of 5 stars

Just great clothing

Keep up the good work and great products. I am sure I will be finding something soon that I decide is something I must have.

11 October 2025
Rated 3 out of 5 stars

Exchange process needs improvement

I love your products, but twice I have returned items for exchange and waited weeks before your company notified me that they received the items I had sent back. In both cases I had to write to you to ask where my items were. When I wrote I got an immediate response. I shouldn’t have had to inquire. The exchange process took way too long.

9 October 2025
Rated 5 out of 5 stars

Excellent quality

Excellent quality. Thank you.

Not sure hope they will shrink in the walk to know if the size guide is reliable.

9 October 2025
Rated 5 out of 5 stars

Uncompromising Quality

Hello,
I've been purchasing items from A.G. for many years,and they continue to uphold unparalleled quality in their clothing,and customer service.I am grateful that A.G. along with all other "Made in U.S.A." companies exsist.Keep up the great work! Thank you!

9 October 2025
Rated 5 out of 5 stars

Clearly a quality product

Clearly a quality product. This was my first purchase, so I was not sure if AG was mostly hype and BS. Delivered smoothly. Fair return policies. Still expensive, but hopefully worth it.

9 October 2025
Rated 1 out of 5 stars

My package never arrived

My package never arrived. You used a no name delivery service and the package was left outside my door after I gave them the door's access key. I was never even notified the package was there to ask someone to grab it. By the time I got home, an hour later, it was already gone. Your clothing costs too much to use bargain bin delivery services. I didn't have trouble with previous orders, but now I see why you offer delivery insurance.

The message I sent was never responded to, so it's obvious no one cares. Definitely lost a customer.

8 October 2025
Rated 5 out of 5 stars

great customer service

I had to return for an exchange for a smaller size which was easy. The carrier lost one of the return packages and it was replaced without question.

9 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look