American Giant Reviews 1,418

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the durable construction, premium fabrics, and lasting comfort. Many appreciate that the items are made in the USA, highlighting the excellent craftsmanship and the ability of the clothing to maintain its shape and color even after multiple washes. Reviewers also find the ordering process straightforward and efficient. However, some customers experienced issues with delivery services, citing long delays or packages being misdelivered. There are also mentions of inconsistent sizing, with some items not matching the provided size charts or shrinking unexpectedly after washing. A few people also felt that the products were expensive, especially when considering occasional quality control issues or receiving items that appeared used.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the thickness, durability, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent and high-quality... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, even to... See more

Price

Users describe ambiguous interactions with price. While some consumers find the products expensive, they... See more

Order

Clients share positive opinions on order experiences, with many praising easy ordering processes and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The t-shirts fit great and are well constructed with heavy enough material that should withstand a lot of wear. The only reason I didn't give a 5 star rating is the actual colors of the shirts were no... See more

Rated 5 out of 5 stars

Aside from the superior quality, construction, and color--Green Moss--a given with American Giant clothing, the fit was so perfect, so comfortable, yet streamlined. The absence of a waist drawstri... See more

Rated 5 out of 5 stars

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash... See more

Rated 5 out of 5 stars

Received today Aug 01. Products are all great, fabric, design and quality, all wonderful. Easy to order, and updated are available, again wonderful. Shipping is tough, living in Hawai’i. Actually afte... See more


Company details

  1. Clothing Shop

Written by the company

​American Giant, founded in 2012 by Bayard Winthrop in San Francisco, has garnered acclaim for its commitment to producing high-quality, durable clothing entirely within the United States. By selling directly to consumers through its website, the company ensures exceptional craftsmanship in its products, such as the widely praised hooded sweatshirt, which has been lauded as "the greatest hoodie ever made." American Giant's dedication to revitalizing U.S. apparel manufacturing has been recognized by Fast Company, naming it one of the 50 Most Innovative Companies. This approach not only delivers superior products but also supports local industries and communities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Purchased two Everest shirts - One was clearly used

Purchased two Everest shirts. Both high quality, very good shirts. However one was clearly used; had obvious wear to the fabric, as well as faded logo on the inside. Completely different from the other Everest shirt that came with it. Truly wish they'd be transparent on reselling used clothing, and not cool to do it at full price!

1 October 2025
Rated 5 out of 5 stars

Best Hoodie Ever

My original hoodie was lost in transit, but the replacement process was quick and hassle-free. The quality of the new hoodie is outstanding—100% cotton, soft, and incredibly comfortable. I’d give it a solid 10/10.

30 September 2025
Rated 5 out of 5 stars

Alls well that ends well

Was delivered the wrong size initially, instigated the return process, which took no time. DShipped original back following their instructions. new shirt arrived BEFORE they got the return. New shirt really comfy.

30 September 2025
Rated 5 out of 5 stars

Had trouble getting this

Had trouble getting this, I waited a week to try to order from the catalogue when you first advertised it. Was thrilled when you notified me they were back in stock and it arrived promptly.

25 September 2025
Rated 5 out of 5 stars

Great sweater

Great sweater! Note that this is not a true henley, which is usually a slim/athletic next-to-skin fit. This is more of a sweater with buttons on the top 1/4. Despite that this, this is great for the colder months. Very high quality and well made and it looks really good on me.

29 September 2025
Rated 5 out of 5 stars

Perfect first experience with AG

First experience with AG. Clothing made using quality materials and assembly. Items as described. This was an uncommonly perfect online shopping experience. No compromises. Thank you

28 September 2025
Rated 1 out of 5 stars

The materials used in these shirts has…

The materials used in these shirts has been downgraded over time. I still have the original slub tees I bought 10 years ago. They fit like they have since day 1 basically. Newer shirts I’ve purchased in the last 2 years are of varying quality post wash, and shrink much more. I keep thinking it was a fluke but for two years now I’ve wasted 100s of dollars hoping to get a few good ones. The material is just not the same as it used to be. Not getting them anymore.

28 September 2025
Rated 5 out of 5 stars

Decades of excellence

I’ve been an AG customer for well over a decade. Nothing compares to their quality of their clothing and in fact I am still wearing hoodies and pants that I have had for many years. They look and feel as good as the first time I wore them. Fine customer service as well. They deserve the old adage “You Get What You Pay For.”

28 September 2025
Rated 5 out of 5 stars

It was easy to order my pullover

It was easy to order my pullover. It arrived in a fairly short time and in the size and color I wanted.It was easy to apply a store credit I has on file. It's made of durable but soft fabric. It should last a long time.

27 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look