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American Giant Reviews 1,418

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TrustScore 4.5 out of 5

4.4

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the durable construction, premium fabrics, and lasting comfort. Many appreciate that the items are made in the USA, highlighting the excellent craftsmanship and the ability of the clothing to maintain its shape and color even after multiple washes. Reviewers also find the ordering process straightforward and efficient. However, some customers experienced issues with delivery services, citing long delays or packages being misdelivered. There are also mentions of inconsistent sizing, with some items not matching the provided size charts or shrinking unexpectedly after washing. A few people also felt that the products were expensive, especially when considering occasional quality control issues or receiving items that appeared used.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the thickness, durability, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent and high-quality... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, even to... See more

Price

Users describe ambiguous interactions with price. While some consumers find the products expensive, they... See more

Order

Clients share positive opinions on order experiences, with many praising easy ordering processes and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The t-shirts fit great and are well constructed with heavy enough material that should withstand a lot of wear. The only reason I didn't give a 5 star rating is the actual colors of the shirts were no... See more

Rated 5 out of 5 stars

Aside from the superior quality, construction, and color--Green Moss--a given with American Giant clothing, the fit was so perfect, so comfortable, yet streamlined. The absence of a waist drawstri... See more

Rated 5 out of 5 stars

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash... See more

Rated 5 out of 5 stars

Received today Aug 01. Products are all great, fabric, design and quality, all wonderful. Easy to order, and updated are available, again wonderful. Shipping is tough, living in Hawai’i. Actually afte... See more

Company details

  1. Clothing Shop

Written by the company

​American Giant, founded in 2012 by Bayard Winthrop in San Francisco, has garnered acclaim for its commitment to producing high-quality, durable clothing entirely within the United States. By selling directly to consumers through its website, the company ensures exceptional craftsmanship in its products, such as the widely praised hooded sweatshirt, which has been lauded as "the greatest hoodie ever made." American Giant's dedication to revitalizing U.S. apparel manufacturing has been recognized by Fast Company, naming it one of the 50 Most Innovative Companies. This approach not only delivers superior products but also supports local industries and communities.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Love the clothes

Love the clothes. They are on the pricey side, but you get a sense they're built to last compared to box store knockoffs. I also like supporting US craftspeople. I wish shipping was a little faster, but economics of scale rule.

25 September 2025
Rated 5 out of 5 stars

Shopping on the site was easy

Shopping on the site was easy
I purchased for my husband
The sweatshirt came perfectly packaged
and
He loves it - well made, great cotton
and he has the comfort of knowing that it's 100% USA

25 September 2025
Rated 1 out of 5 stars

ABSOLUTELY HORRIBLE SERVICE - SHOP SOMEWHERE ELSE!

The wrong item was shipped, this is the 3rd time American Giant screwed something up. It took 3 days to resolve the shipping error - this should ONLY have taken 1 day to resolve.

American Giant NEVER apologize for THEIR error and never acknowledge THEIR error.

Then American Giant LIED, stating they would send the replacement overnight. That was a week ago and I'm STILL waiting for the shipment. That shipment is only supposed to be sweatpants - so WHY does it weigh 22 lbs?

25 September 2025
Rated 1 out of 5 stars

Careless Packaging, Very Poor Customer Service

My order arrived In two, heavy paper mailers, one of which was never sealed by the American Giant shipping department. (The mailer was too small, and the adhesive on the flap was simply not applied to the other side of the opening.) Consequently, the two items in that shipment were wet when they arrived, which is really not acceptable. I contacted the customer service department and they sent me an impersonal reply saying I could return them to a shipping agent or pay for a return label to be used at UPS. Asking me to pay to return damaged goods that arrived in unacceptable condition due to the company's negligence is really not an indicator of good customer service, and I would not deal with this company again for that reason. Regarding the products, if they were not made in USA there is no particular reason to choose them because the design, material and workmanship is at best average and the prices are above the norm.

25 September 2025

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