American Candy Co Reviews 

Ordered two weeks before Christmas and it turned up today, the 12th of January but it must have been travelling for a while because it went out of date in October 2024 😂😂😂😂 needless to say I would recommend avoiding 🤷🏻‍♀️

Ordered a month ago, order still not received and no response to enquiries. It is in the hands of my credit card company now I urge anyone who has been scammed by this company to do the same. Process a dispute.

Shocking. Took a month to send my order & when it turned up was not what I ordered! Do not order from these!!

DO NOT ORDER FROM HERE
I wish that I had read these reviews prior to ordering - I won’t make that mistake again!
I’ve emailed multiple times and submitted forms online, messaged on Instagram with absolutely no response. I don’t see how a company can take your money and then just completely ignore you.
I ordered 16/12
‘Dispatched’ 23/12 - no tracking information provided
No sign of parcel, absolutely no contact from the company.

Ordered weeks ago, left 5 emails to see order update, nothing but automated reply, wish I had read these reviews before I ordered. Do not order from this company.

Like everyone not received my order and you get no reply from customer service
DO NOT USE STAY AWAY!!!!

Placed an order at end of November for Christmas presents, received the order over 3 weeks later with 3 products missing and two incorrect items. I have emailed several times and this has not been rectified. Will never order from this company again and would recommend the same for anyone reading this review.

Terrible. Never replied to my emails or offered support, been waiting over a month for my order

Scam.
Didn’t receive order confirmation
Email for support isn’t valid
No response items haven’t been sent
Called bank I’ve now got to wait 15 days to dispute it!

Ordered on the 17th Dec and wasn’t expecting miracles as it was Christmas but ordered for my husbands bday in Jan. Order said it was out for delivery on the 23rd and I’ve still not received my order. I’ve emailed twice for an update as tracking won’t update. They’ve updated their auto reply email but can’t actually reply to me.

I did not receive my order and I ordered in good time for Christmas 2025. I chased my order on many occasions. The only response I received was 19/12/25 to tell me my order was to be delivered the following Monday. Nothing. I had to raise a dispute with PayPal to have my refund of goods never received. The phone lines for American Candy Co, will tell you they are busy in their warehouse and any contact is unsuccessful. Stay away from this company at all costs.

Delivery took weeks, then only half of the items actually arrived. It looks like I'm lucky to have had anything arrive judging by reviews! Emailed several times about missing items and no response

DO NOT ORDER FROM THIS WEBSITE.

YOU WILL RECEIVE NO CONFIRMATION EMAIL NOR WILL YOU GET A REPLY FROM ANYONE WITHIN THIS SO CALLED “COMPANY”.

EMAILED 7 TIMES OVER THE WEEK AND NOT A SINGLE RESPONSE.

DELIVERY ADDRESS WAS INCORRECT UPON ORDERING AND WAS UNABLE TO CHANGE THROUGH THIS DISASTER OF A COMPANY.

USES ROYAL MAIL FOR DELIVERY AND EVEN AFTER CHANGING DELIVERY ADDRESS WITHIN THE APP, THE ORDER WAS LEFT SOMEWHERE BEHIND A BIN.

CUSTOMER SERVICE IS NON EXISTENT.

Ordered in November, never recieved order. Chased up several times, only got one response saying it had shipped and was with Royal Mail. All other messages have been ignored.

Giving a zero would be too much. Shocking company with horrific customer service. They delivered 3 weeks late with half the stuff missing. Didn’t bother to refund me the missing items, I emailed and got a bounce back. Avoid at all costs

Avoid as they are scammers. They told me ordered had been shipped and then after multiple complaints finally shipped it. When finally received (3weeks later) it was missing the most expensive items. They have now ghosted me and I have finally had to dispute with my credit card company

AVOID THIS COMPANY - Unfortunately same experience here as many others it would seem. Ordered on 7/12 advised items in stock and 2/3 day dispatch time....here 7/1 and still nothing received. Despite repeated attempts to contact I've had no update or response. AVOID at all all costs. Some very disappointed children at Christmas on a considerable order. I'll now attempt to pursue through my bank.

Echoing what others have said. Do not use this company
They send an email to say goods have been shipped, but zero tracking information despite the email saying there is one. Trying to contact them is a joke. No response.
No tracking. No items received. And no response.

Ordered mid december no items no response no replacement nothing 3 chasing emails all ignored SHOCKING AVOID AVOID AVOID

Wish i read the reviews before ordering.

Order was delivered, something was missing. Getting hold of the company is near impossible. Wouldn't recommend to anyone, stay well clear.