American Candy Stores - UK International Stores Reviews 

419
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were let down by their experience overall. Many customers reported placing orders that were never received, despite payments being processed. People frequently encountered issues with contacting the company, as emails often received automated responses or no reply at all, and phone numbers were non-functional. This lack of communication extended to refund requests, which were largely ignored, leading many to seek chargebacks through their banks. Some reviewers, however, noted positive past experiences, with orders arriving on time and without issues over several years.

What people talk about most

Order

Customers consistently report significant dissatisfaction with their orders, frequently citing issues such as... See more

Response time

People report significant dissatisfaction with response times, frequently receiving no human response despite... See more

Customer communications

Users describe significant frustration with contact, consistently reporting that it is impossible to speak to... See more

Payment

Reviewers highlight significant dissatisfaction with the payment process, as many report that they were... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that they did not receive their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order in Sept on 48hr delivery, chased multiple times since with automated reply only saying 'please be patient', which feels dismissive and rude given it was meant to be delivered in 2 day... See more

Rated 1 out of 5 stars

Very poor, they basically take your money and don’t send out the goods! Reported them to Action Fraud, Suffolk Police, Facebook, The Shop App and every other place that these charlatans advertise o... See more

Rated 1 out of 5 stars

I believe this is a fake site. I never received my order their site says 2 days delivery,that was 2 weeks ago. Automated responses to my emails, phone number doesn't work and social media sites don't... See more

Rated 1 out of 5 stars

UPDATED: Received a full refund when I raised a dispute with my bank and trading standards are taking my case forward. Would give 0 stars if I could! Like everyone else, I made an order with them t... See more


Company details

  1. #36 of 36 best companies in Sweet shop
  2. #54 of 54 best companies in Confectionery

Written by the company

Welcome to American Candy Stores, one of the largest online retailers of American sweets, drinks, chocolates, sodas and groceries. All our stock is held in UK and we ship across UK. Receive your order within 1-2 working days.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.3

All reviews

(419)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I never recieved my £74 ORDER 5 WEEKS I…

I never recieved my £74 ORDER 5 WEEKS I WAITED luckily I went through clearpay and went through a dispute and won got my refund back! Lack of communication same email when tried to contact company was the same automated email! I was livid how this company has the nerve to scam so many people and get away with it is beyond me!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!

Scam!!! Never received. No refund. Generic email response “we dispatched in bulk please be patient” TWICE. It’s been nearly a month!! Reported them and going through bank.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

⚠️ Do not trust this company

⚠️ Do not trust this company. They constantly send discount emails, but once you place an order, you never receive it. I waited three weeks and contacted them — their only response was that it was “shipped in a big batch,” but they refused to provide tracking details and then stopped replying altogether. This feels like a scam. Save your money and avoid purchasing from them.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Beware American Candy Stores SCAM

Beware! Do not order from this company they are scammers! I wouldn't even give them 1 star and I wish I had read the reviews on here before placing an order. Ordered goods on 13th September, paid for Royal Mail 48 Tracked delivery, have never received goods. Automated (generic) reply to emails, no phones answered. I can't believe their website is still live and they are allowed to get away with this!! Have reported to my bank. AVOID AT ALL COSTS

13 September 2025
Unprompted review
Rated 1 out of 5 stars

fraudulent

very similar to most of the reviews here, order was weeks ago, no tracking, unable to call as their number isn't real, bo response to webforms, emails or messenger requests, i am now dealing with my bank.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn’t even give this company 1…

I wouldn’t even give this company 1 star, it is a total scam and I am wondering how they are even getting away with stealing peoples money for so long. I placed an order on 13th Sept and have still not received it. I have emailed them and got no reply and the contact no listed on their website tells you that you have dialled an incorrect number. I wish I had read the reviews before ordering because I have been well and truly conned. I am now trying to get my money back through PayPal.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Steal your money

Ordered on the 29th of August & still haven’t had my order & get no response on emails, disgusting to take your money & not send it out. Will be reporting to trading standards.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

The company is a scam

The company is a scam, they take the money and never send the order. Do not order with this firm, I’ve referred to mt bank and also trading standards.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company placed an order…

Avoid this company placed an order on27th august and paid for 24hr express delivery, still waiting on order. I have emailed them several times to no avail,I have asked for a refund as they have taken my money but no goods have been received,again no response.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE SCAM DO NOT BUY.

ABSOLUTE SCAM DO NOT BUY.
i’ve ordered a monster drink from their website and after 2 weeks nothing came. i’ve tried to contact them via email and facebook but no response. i’m not filing a refund with my bank and hopefully i get my money back.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Failed to ship the order and then refusing to process a refund. Referring the matter to the Ombudsman.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful

This company is a disgrace ive spent a small fortune here and received no products i tried phoning the number on there site and it doesnt exist at all ,do not buy from here there liars and cheats

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Ordered and paid for my products and received an automated email. Waited 7 days and emailed and haven't received a reply. Tried phoning today and number has been disconnected. Now attempting to get my money back with the bank

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud, scam do not buy they do not ship then don’t respond to your emails. AVOID AVOID AVOID!!!!!!

27 August 2025
Rated 1 out of 5 stars

I have had to contact by bank for help…

I have had to contact by bank for help with this awful company. I received an email advertising their sale so placed an order. A week passed without hearing anything so emailed them asking what was going on. Their reply was to be patient as they are busy. Fast forward another week and a half... I am still without an order, they are ignoring my emails for a refund and now I have had to contact my bank to get my money back. AWFUL COMPANY. DO NOT ORDER.

28 August 2025
Unprompted review

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