relay.delivery Reviews 

Very poor and unreliable service. My parcels regularly go missing and don’t get delivered.

Will not be using this company anymore,

I ordered from ASOS and live in a flat. Relay driver left my parcel at the flat entrance and not my actual door so someone tried to steal it. I asked around until someone told me they had seen a parcel hidden in the bushes in the communal gardens. It's really upsetting

First experience and I am absolutely disgusted. I got notifications about my parcel arriving today. It was meant to arrive 4 minutes after the last notification at 9:58 PM. It is now 10:50PM and no parcel. I can’t close my porch because of this. Reading the comments now, I am worried my parcel is not getting delivered at all

I have used Relay via the Vinted App on a number of occasions, sometimes it's ok, but recently it's been frustratingly bad.
The problem I find is that the tracking states the item is ready to collect from the shop, but when you get there, the parcel has in fact not been delivered as stated. Three times this week I have travelled 6 miles each way only to find that the item which has supposed to have been delivered, has actually not.
In future I'll stick to Yodel or Evri. They're not perfect, but way way better than Relay for just a few pence more.

Don't send anything of value through relay because it will go missing. My experience is that anything we orth over £5 won't reach it's destination. I've had numerous parcels with something of value go missing and then have the hassle of trying to get a refund from the online platform. Use Inpost and better still Royal mail. Avoid relay at all costs.

Dropped a parcel off at one of their delivery points and somewhere between that and actual delivery, the parcel has been switched. The buyer didn’t receive the item, the item I posted is missing and I am out of pocket. Not only that but you cannot speak to anyone to try to resolve this. Dreadful service. Avoid at all costs.

Received notification of delivery to ‘sheltered area’ despite being in and waiting for parcel. Nothing outside front door. My location is in a tower so went straight down to reception area. Nothing in view. Walked around the whole of the outside and checked. EVERYWHERE. Nothing. Delivery picture shows parcel but it’s taken so close there is nothing else in the picture. Company makes it impossible to speak to anyone who actually does anything. -1 star.

i don’t think i need to explain my experience. 0/5 stars would be my preferred rating

Don’t use a company they have Mickey Mouse retailers handling their parcels who are rude, arrogant and got attitude and when I couldn’t find my parcel, they told me to shut up and get out the shop I mean is service we are getting when we are collecting our I won’t use this company or this shop again

Shocking! Every parcel is either delayed or lost its an absolute joke!

My address was incomplete on a VINTED parcel, even though my Vinted account shows full address. Went to a completely different block of flats, was only the fact that there was a ' delivery' pic, that I was able to find it! No flat number or block number on the parcel! Rubbish service!

Of all the delivery services I've come across, Relay have to be the worse.
They should swap the R for a D and be called DELAY
I've logged a complaint as to the length of time having to wait for my delivery, but No response, so ive complained to Seller directly as never had issues when they used Evri

I wish I could have left 0 stars. Purchase allegedly left in ‘safe place’ of shed or greenhouse. Actually left on the front door step for all to see?! Lovely photo given as proof 🤬 Shocking service from delivery person - no excuse!!

I trouble which is company they are disgrace unfortunately I have disabilities. Don’t make no effort to calculate the time it takes me to answer the door. I gave my phone number over 25 times and that still makes no difference. I even told him when I’m at the hospital makes no difference. This company is a falseso be careful if you’re going to buy. I would ask what company they use for deliveries thank you Peter Cassomini.

I wish I could give this less than 1 star. No attempt was made to deliver my parcel, instead they sent me a "delivered" message alongside a blurry photo of a random corner shop I've never seen before. Incredibly upset with this company and will actively avoid using them in future.

Definitely warrants a zero star. None of the vinted parcels have reached their destination after 2 weeks and no sign of tracking update. AVOID AT ALL COSTS

Left instructions how to operate the security door which is there to protect against theft…yeah they didn’t follow the instructions and just left it outside to get stolen 🙄

The worst service known to man! I had an @asos package out for delivery and now it’s delayed!!!!!!! @asos has also been useless in trying to track the delivery

parcel not delivered absolutely awful service. unable to contact them. the tracking is not working at all.

Absolutely shocking service
Parcel sent 12 days ago to a shop that was listed on the website as a collection point! She shop does not except Relay Parcels and does not want to work with them because they do not answer emails of messages!
No way to contact them other than email, they say they will reply within 72 hours but might take longer. 7 days later and no reply! Who knows where the parcel is! Shell i assume its lost!
Shambolic company avoid at all costs
They dont deserve 1 star!!