Just completed our 2nd cruise on ACL. First was Florida Gulf Coast & Keys, the 2nd was the Cape Codder. A truly excellent experience on both. Top notch customer service, excursions, dining and enterta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We took an overland/cruise combination trip, and easily, the best part of the overland portion was Yellowstone National Park. We could have spent another week there. The cruise segment was most intere... See more
Company replied
The National Parks and Legendary Rivers was in two parts. The tour of Teaton, Yellowstone and Glacier was beyond good and well led by Miranda Gould from ACL. She gathered 40 odd souls in Jackson and l... See more
Company replied
Good staff, we had Fredia Thornton most meals in the dining room and she was delightful. She just had something special about her, easy smile and laughted with us. So much fun. Your staff, al... See more
Company details
About American Cruise Lines
Written by the company
.jpg?sfvrsn=a7bb3cbf_2)
About Us
American Cruise Lines offers river cruising and small ship coastal cruising in the U.S.A. Year after year, American continues to launch the newest U.S. built ships and uniquely curated itineraries for exploring and Cruising Close To Home®.
On all cruises, guests discover the history, and spirit of the United States aboard the most sophisticated small ship fleet in the industry. Onboard, guests enjoy a complete all-inclusive experience including daily entertainment, spacious amenities, exquisite cuisine and cocktails, and gracious hospitality. Most staterooms come with private balconies offering panoramic river views from every angle. Onshore, American Cruise Lines partners with local communities for captivating excursions which reflect the unique, fascinating cultures of the every port we visit.
Choose from cruises that explore the Mississippi River, Columbia & Snake Rivers, Alaska, New England, the Puget Sound, and the Southeast region of the country. Each destination has a story to tell, with adventure waiting at every stop.
American operates 15 ships, all accommodating just 100-190 passengers, which cruise more than 35 domestic itineraries in 34 states. American now offers domestic Flat Rate airfare for all its U.S. cruises.
Written by the company
Contact info
741 Boston Post Rd Ste 250, 06437, Guilford, United States
- 888-458-6014
- inquiry@americancruiselines.com
- americancruiselines.com
4.8
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the personal attention and meeting new and interesting people.
I love the personal attention and meeting new and interesting people.
20 June 2026
Reply from American Cruise Lines
We're delighted to hear you enjoyed the personalized attention and the opportunity to connect with fellow travelers throughout your journey. Creating a welcoming atmosphere where meaningful memories are made is what we strive for. We appreciate you sharing your experience and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Most of the entire experience (ship
Most of the entire experience (ship, staff, dining) was explemary. There does, however, need to have more done to assist and accomodate passengers with mobility issues. On 2 occasions in port, the walk to the bus was long and uphill and on the disembarkation day, not only was it raining, but the walk was long and there was a golf cart to take only one person at a time up to the bus.
23 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the ship, staff, and dining experience overall. We also appreciate your comments regarding support for guests with mobility challenges, particularly in port and during disembarkation. Guest comfort and accessibility are very important, and your experience will be shared with our team for review as we continue to improve our services.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
We're thrilled to hear you enjoyed the exceptional service from our crew, delicious dining, and beautiful scenery throughout your journey. We truly appreciate your kind words and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
Our crew takes great pride in delivering exceptional service, and we look forward to cruising with you again soon!
Sincerely,
American Cruise Lines
Our Hudson River Cruise was wonderful in every way!
Our Hudson River Cruise was wonderful! American Cruise Lines design and build their own boats...and the American Eagle was beautiful, as was our suite...with a Very nice bathroom design, and elevators that would be the envy of any building! And the STAFF is ALWAYS so friendly and helpful....they truly want to ensure you have a lovely trip. And of course the FOOD!! ANYTHING you can think of for your sit-down Breakfast....then Lunch and Dinner Menus with several taste-tempting selections provided "early" so you can anticipate more treats...every one of our experiences was DELICIOUS, served by very attentive staff. Side Trips were GREAT too! Can't say enough good about them....they're our favorite cruise line!
29 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed your Hudson River Cruise, from the design of the American Eagle and your suite to the dining experience and thoughtfully planned excursions. It is especially great to know the friendly and attentive staff helped make your trip so memorable.
We truly appreciate your kind words and your support of American Cruise Lines. We look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
Always a positive experience
This was our 4th cruise with American Cruise Lines and we had a wonderful time. The boats are clean and staffed with a wonderful friendly, professional crew. This time was no exceptions. The food is always good but Chef Nick on this cruise was outstanding as was the pastry chef. We had a lot of fun excursions to pick from. The only disappointment was there was no whale watching excursion offered. We would definitely cruise with ACL again.
29 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed your fourth cruise with American Cruise Lines and that the clean ships, friendly and professional crew, excursions, and dining all met your expectations. It is especially wonderful to know the culinary team made a strong impression.
We also appreciate your note regarding the whale watching excursion. Guest feedback like this is very helpful as we continue to refine and expand our offerings.
We truly appreciate your continued loyalty and look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
Everyone was truly concerned about our…
Everyone was truly concerned about our well being.
29 June 2026
Reply from American Cruise Lines
We are delighted to hear that our team’s care and attentiveness made you feel well looked after throughout your cruise. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Sail with America Cruise Lines and be pampered
Experience was great because of staffing on board and the personal attention that was given if we needed anything excellent
27 June 2026
Reply from American Cruise Lines
We are delighted to hear your experience was made great by the attentive and caring onboard staff. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
The staff was WONDERFUL
The staff was WONDERFUL! We enjoyed everything - the excursions, the educational talks, the entertainment, the food, the room, and, did I mention, THE STAFF!!
Kathy Wilson
23 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the excursions, educational talks, entertainment, dining, accommodations, and especially the wonderful staff. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Excellent cruise on the Columbia/Snake rivers.
The best thing about our cruise on the Columbia and Snake Rivers was the scenery. Also important was the comfort of the riverboat. Our cabin was comfortable and well maintained by the staff. Meals were plentiful and always very good to delicious. Our chef and server were excellent and very attentive to caring for my wife's celiac needs.
We thoroughly enjoyed the ship's itinerary and had a great time on several excursions. Another characteristic of ACL cruises that I greatly appreciated and thoroughly enjoyed was the daily historical and cultural presentations. These relevant presentations by knowledgable and entertaining individuals greatly enhanced the entire cruise.
The only negative that we experienced was the flight back home. We had to fly to Dallas to get to Philadelphia which added another day to our travels.
Otherwise, well done ACL! We've already booked our next riverboat cruise with ACL.
25 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the beautiful scenery along the Columbia and Snake Rivers, the comfort of the riverboat, attentive service, and accommodating dining experience. It is especially wonderful to know the excursions and daily enrichment presentations helped enhance your journey.
We also appreciate your note regarding your return travel routing, as well as your continued loyalty in already booking your next cruise with American Cruise Lines.
We look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
Our crew takes pride in delivering exceptional service, and we look forward to welcoming you aboard again soon!
Sincerely,
America Cruise Lines
Frank’s Thoughtsreally enjoyed the American Cruise…
I really enjoyed the American Cruise Line
Cruise. The ship was great. It was clean and being on the 5th deck, the scenery was beautiful. I enjoyed all the excursions I did, but would liked a little more hiking. The food on the ship was excellent, really enjoyed the fish dishes.
Best of all were the American Cruise Line staff and support personnel, they were all excellent. Only downer was Embassy Suites 27% service charge, wish Iknew about before I ate there.
28 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the clean ship, beautiful scenery from the upper deck, excellent dining (especially the fish dishes), and the excursions. It is especially wonderful to know our staff and support team helped make your experience so positive.
We also appreciate your note regarding wanting a bit more hiking in the excursion offerings and your experience with the Embassy Suites service charge. Guest feedback like this is very helpful and will be shared with the appropriate teams.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Reply from American Cruise Lines
We're thrilled you had such an excellent cruise aboard American Patriot, and we can't wait to set sail with you again soon!
Sincerely,
American Cruise Lines
The cruise was handled so well
The cruise was handled so well. Staff so respectful of seniors. Our cabin and attendant was wonderful. Loved the morning refill for the fridge and the sweet treats.
Our server was wonderful and know how we like things as we sat at his table all the time.
Scenery was wonderful, lecturer was amazing. All in all, it was so prefect that we signed of for another cruise on board.
20 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the respectful and attentive staff, comfortable accommodations, thoughtful onboard touches, beautiful scenery, and engaging lecturer. It is especially wonderful to know your experience was so positive that you’ve already booked another cruise.
We truly appreciate you sailing with American Cruise Lines and look forward to welcoming you aboard again soon!
Sincerely,
American Cruise Lines
Well organized
Well organized. Each day had a nice flow to it. Cruise director Wyatt did a superb job. Everyone was service oriented. A well run organization
20 June 2026
Reply from American Cruise Lines
We are delighted to hear you enjoyed the well-organized itinerary, smooth daily flow, and the excellent teamwork of the crew. It is especially wonderful to know the onboard experience and excursions helped make your trip so memorable.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
This was our first time on the East…
This was our first time on the East Coast. So glad we picked American Cruise Lines to experience it. The port experiences were very interesting, plus there were many to choose from. The complimentary ones we could choose from were just as good.
The crew were outstanding, very friendly and happy. Big smile greeted us every where.
28 June 2026
Reply from American Cruise Lines
We are delighted to hear you chose American Cruise Lines for your first East Coast experience and enjoyed the variety of excursions and ports. It is especially wonderful to know our friendly and welcoming crew helped make your journey so memorable.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Customer service is superior
Customer service is superior. The attention to the details and having a knowledgeable staff makes all the difference.
26 June 2026
Reply from American Cruise Lines
We are delighted to hear you experienced superior customer service and appreciated the staff’s attention to detail and knowledge. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
We were treated like family.
8 June 2026
Reply from American Cruise Lines
We are delighted to hear you felt so well cared for and treated like family. We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again soon!
Sincerely,
American Cruise Lines
Only problem we had was our luggage got…
Only problem we had was our luggage got lost and we had no way to get to the airport to pick it up before we left. It came in the morning and we had to figure out a way to pick it up since Delta would not deliver it to the ship. Luckily, my sister was on the cruise and had to hire a taxi to go get it. I had hoped the cruise line would help us with this issue.
20 June 2026
Reply from American Cruise Lines
We are very sorry for the inconvenience you experienced with your luggage and the added stress it caused during your travel.
We understand how frustrating it is when logistics don’t go smoothly at the end of a cruise, especially when timing and transportation become difficult. Your comments are very helpful and will be shared with the appropriate teams as we continue to improve coordination around guest luggage and airport support.
We truly appreciate you sailing with American Cruise Lines and hope to welcome you aboard again under smoother circumstances in the future.
Sincerely,
American Cruise Lines
Friendly staff
27 June 2026
Reply from American Cruise Lines
Our crew takes great pride in delivering friendly and helpful service, and we look forward to setting sail with you again soon!
Sincerely,
American Cruise Lines
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.