American Financing Reviews 

1,329
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I wish I could give them a zero rating. I tried this company out and I regret to say I wish I would go a different route. There is a major issue that was overlooked and my family is paying the price... See more

Rated 1 out of 5 stars

I've been waiting for answers for literally months. I guess american financing does not want to do business with me. That's okay but I wish they'd let me know. I had to deal with the death in the fami... See more

Rated 5 out of 5 stars

We’ve worked with American Financing twice now, and both experiences were great. Most recently we worked with Craig, who helped us refinance. Craig is extremely knowledgeable and was a joy to work wit... See more

Rated 5 out of 5 stars

American Financing was great to work with on our mortgage they are professional and have great customer service.David Smith is one of their best advisors.

Company details

  1. Mortgage broker
  2. Financial advisor

Written by the company

Home Purchase Mortgage Refinance VA Home Loans Schedule Appointment


Contact info

3.1

Average

TrustScore 3 out of 5

1k reviews

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No recent history of asking for reviews

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3.1

All reviews

(1,329)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Company

James Lamberti is a great agent. He helped me with all aspects of my application and answered all questions and inquiries quickly and satisfactorily. Great company to do business with, do not hesitate to contact them.

27 June 2022
Unprompted review
Rated 3 out of 5 stars

Horrible customer service

We have worked with them multiple times over the past few years going through American Freight. Never had an issue. We moved back to GA & needed bedroom furniture & a washer & dryer set. When trying to complete the paperwork via the store computer it froze. According to store personnel this happens every day so they have to call & complete with a rep. We were under the impression our payments were the "monthly" amt & we would pay biweekly. This made sense since our previous payments were approximately $60-85/biweekly come to find out they wanted $263/biweekly which is over our budget. When I tried to call for assistance they were unwilling to help just kept referring me to the contract. I advised them according to the contract this was for a 6mo payout. They argued this is for 24 months. Someone's math is way off because that would result in 4xs the amount. Even with interest that was an exuberant rate. I asked for a sup was told there were none. I said fine I'll send it all back since no one wants to help. They miraculously found another sup supposedly Operations manager who said she could remove the liability but that would only drop it $20. Apparently being a long time customer work NO issues until now means nothing to this company. I will be going elsewhere.

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Tony Wesson is the one you want to work…

Tony Wesson is the one you want to work with you on your loan to get refinanced. He is the best in the business as far as I am concerned. He is with you from the moment you start until your loan is closed. There is no one better.

4 June 2022
Unprompted review
Rated 5 out of 5 stars

John Hazel & American Financing are great!

American Financing was great to deal with. Our refi took longer than anticipated, but that was due to the appraiser taking a long time to get the report done. Our loan officer, John Hazel, worked hard and made sure we didn't lose our quoted rate while we waited. When the report finally came in, we closed very quickly. Since we had a holiday weekend we were up against and wanting to make sure we got the closing done quickly, John worked to get our closing done the very next day. I would highly recommend American Financing and John Hazel. They have been fantastic!

3 June 2022
Unprompted review
Rated 2 out of 5 stars

Not the same as it used to be

I used American financing a few years ago and everything was so smooth and painless. The person working on my loan this year wasn’t as great. She took a long time asking questions I’ve already answered for her, gave me false hope in the amount I’d be qualified for, honestly wasted a lot of time. Also, a million different people were calling my phone from American financing for weeks. All asking for the same information that I already provided to someone else. Very annoying, waste of time, difficult. This is not the same painless process it was a few years ago.

27 May 2022
Unprompted review
Rated 3 out of 5 stars

Review

The company American financing assisted in my refinancing every way they could. However, John Hazel could have explained verbally what changes were being made to our initial agreement. Could have at least
discussed variius options. Felt a lack of Transparency.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Top Notch Service!

John Hazel was amazing in working with us during the refinancing process. He kept us informed throughout the whole process and always responded to our inquiries with timeliness. Excellent service all the way round! I'd highly recommend American Financing to anyone!

18 May 2022
Unprompted review
Rated 5 out of 5 stars

I recently refinanced my house through…

I recently refinanced my house through American Financing. John Hazel was my point of contact and he was amazing. He and the whole American Financing team were great. They were quick, they were thorough, they worked with integrity and did what they said they would do and didn't hit me with any surprises. I loved how quick they were and painless. I recommend them wholeheartedly and no one asked me to say that. I mean that from the bottom of my heart.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Not just a number

Both John Hazel and the loan processor Lisa Jefferson were outstanding. You are not just a number to them but a actual person. They worked hard through several obstacles to complete my refinance on time. Top notch caring people with excellent customer service

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Shout out to James Lamberti

I would like to thank James Lamberti for being SUPER EFFICIENT with the process of my loan. He really was on top of everything. I never had to try and reach him he stayed in close contact. I don’t have words to express my gratitude . James you’re The Bomb!!!!

5 May 2022
Unprompted review
Rated 5 out of 5 stars

Lynette Surman was simply the BEST!

I found American Financing to be a truly exceptional lender. We had a bit of a complicated situation that was handled with relative ease. Lynette S. guided us, motivated us, and delivered! The whole company formula is a well-oiled machine. I can't thank them enough.

3 May 2022
Unprompted review
Rated 5 out of 5 stars

We just finished our second refi with…

We just finished our second refi with American Financing with Justin White doing the quarterbacking. Very efficient and painless. Justin kept us in the loop during the whole process. When it came time to close we got a time late in the day so my wife didn't miss any work. Bravo to Justin and his staff. G. Sedig

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Great Refinancing Experience

I just refinanced my home with American Financing and John Hazel. The experience was fantastic and John is at the top of his game - knowledgeable, honest, helpful, and accessible.

28 April 2022
Unprompted review
Rated 5 out of 5 stars

American Financing is a Great Company!

I just finished a refinance with American Financing and it was quick and easy. Alex Livenshou was very helpful the whole way through and very knowledgeable as well. If I had any questions he was very quick to answer and explain in a way that I could understand. I recommend Alex and American Financing for all of your home finance needs.

24 April 2022
Unprompted review
Rated 5 out of 5 stars

This company was amazing!!

This company was amazing!!! My loan officer Julee Ketelhut was the best part of the whole experience. It was not just a job for her she genuinely cared and went to bat for me when things arose in my situation. Everyone I spoke to outside of her was so friendly and helpful. The processor Eric Wedgeworth was also just as helpful and understanding. They are on top of everything and so organized and professional. I can’t brag about this company enough and I will recommend everyone to them without hesitation.

20 April 2022
Unprompted review

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