From start to finish - it was an enjoyable experience. As my account was getting set up by Rob, who then transfered it to Jake. The 30-40 minute set up - conversation with Jake was great. Jake was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About American Hartford Gold
Written by the company
American Hartford Gold: America's Most Trusted Precious Metals Dealer

Who We Are
American Hartford Gold helps individuals and families invest in precious metals. This includes Gold, Silver and Platinum in both bars and coins. We provide both physical delivery to one’s doorstep or inside of a retirement account like an IRA, 401K or TSP. American Hartford Gold helps clients achieve greater security for their future by adding “safe haven” assets to their portfolio. Investors receive only the highest quality gold and silver coins, offered at competitive prices with 100% customer satisfaction guaranteed.
Our leadership is truly committed to providing quality service and fair pricing. Through our expertise in the industry, we provide the latest market information with a historical perspective to empower both experienced and new investors!
American Hartford Gold has an A+ rating with the Better Business Bureau and has a 5-star customer satisfaction rating on multiple review platforms like Trustpilot and Google. Additionally, the Inc 5000 named American Hartford Gold as #74 among the fastest-growing private financial services companies in the USA. American Hartford Gold is a proud multi-year sponsor of NASCAR and is the only precious metals company recommended by Bill O’Reilly. We are extremely honored that Bill O’Reilly trusts and recommends us to his beloved friends, family, and viewers.
Our Mission
At American Hartford Gold, we aim to educate and help clients about investments in the precious metal industry with complete transparency and fair dealing. We strive to provide all our customers with unparalleled customer service with trust and complete satisfaction.
We offer all our clients our Buyback Commitment, in which we encourage our clients to contact us first if they wish to sell their metals. While we cannot legally guarantee that we will repurchase metals, we never charge any additional liquidation fees and provide a quick and simple 3-step liquidation process.
Our Executive Leadership
At American Hartford Gold, we are proud of our executive leadership’s dedication to providing reliable services to clients as well as support to the workforce. With over a decade of experience in the precious metals industry, our Chief Executive Officer, Sanford Mann, is well-known for his professionalism and work ethics. Our President, Max Baecker, brings over a decade of retail Gold and Silver experience. He has made it a mission of his life to educate and guide people about how they can protect their retirement savings by investing in precious metals.
Contact info
11755 Wilshire Blvd. 11th Floor, 90025, Los Angeles, CA, United States
- 800-462-0071
- info@hgoldgroup.com
- americanhartfordgold.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He's very helpful and excellent …
He's very helpful and excellent services.
I am very happy with his knowledge.
Adam was great and explained everything…
Adam was great and explained everything throughout. He’s friendly personable. I think he did a great job helping me pick my medals. I am really excited thank you Adam.
Adam Berman helped us with our order
Adam Berman helped us with our order. He's very kind and knowledgable.
Krista Rose
I really enjoyed dealing with Krista Rose. She is very professional, knowledgeable and supportive. She explained the process and everything went smoothly. She goes out of her way to provide follow-up support as well. I highly recommend!
For Katie Griffin
For Katie Griffin
Katie
>You handled all my questions with knowledge and professionalism.
>I can clearly see why Dan relies on your support because of your
>thoroughness and follow-through.
>
>If I was asked to rate you on a scale of 1 to 10, I would say 10
>without any hesitation.
>
>You are a valuable team member for American Hartford Gold.
>Thank you for your service.
>
John Picarelli
Sean was fantastic at explaining…
Sean was fantastic at explaining everything to the value of different coins to the in's and out's of my IRA. Alexandra was very clear and concise regarding the agreement. I'm excited to start diversifying with American Hartford Gold!
Arias was excellent as well as Olivier
Alexandra was excellent as well as Olivier. They explained everything well and were court and professional! Tom Langmaack
AHG made every transaction including…
AHG made every transaction including transfers of funds very easy and informative every step of the way.
The people there were very helpfull and friendly and knowlagble…
The people there were very helpfull and no pressure to purchase
401K Rollover
I decided to rollover an old 401K into a gold backed IRA. Philip Matusov and Alexandra Arias where very professional and extremely helpful during this whole process. I had never invested in precious metals before, and they were very patient and helpful during the whole process.
You can trust them
I was very nervous took me almost 2 years to finally picked someone to buy silver. I am very happy with my purchase the very nice on the phone very polite I dealt with. Joseph
Gesumaria Very good guy was very happy with his professionalism and very polite
Knowledgeable and Professional - Good consideration for long-term financial security
What I liked about my experience with American Hartford was the professionalism and knowledge their representatives possessed. As a newcomer to precious metals, I think it's a worthwhile investment especially if you're looking for a safety net for your finances in the long-term.
Total satisfaction
Total satisfaction. Philip has been excellent handling my purchases.
I am new to this kind of investment
I am new to this kind of investment. I feel very confident in my choice with American Hartford.
My experience with Alexandra, Eino, Briana and Adriana has been comfortable,welcoming and informative.
Having worked in customer service all of my life I know what service should be like and all of you have exceeded my expectations. Thank you Jay
research before you buy
After further research, I would recommend them to my friends and family.
The team at American Hartford Gold was…
The team at American Hartford Gold was very helpful and informative. Lauran De Winter was very knowledgeable and detailed with the purchase I was considering. After doing a little shopping around American Hartford Gold offered considerably more metal weight for the money than other competitors.

Reply from American Hartford Gold
I have no knowledge on buying gold but…
I have no knowledge on buying gold but I was not made to feel uncomfortable ---everything was explained on a level I could understand. It was a easy process.....Thank you to Jason Boyle and Derek Bruinsma. I like that I was given options in buying the gold and everything was explained to me. I am anxiously waiting on my purchase.

Reply from American Hartford Gold
Joseph was very professional and highly…
Joseph was very professional and highly recommend him to go over gold and silver.

Reply from American Hartford Gold
Max had clear communication and made…
Max had clear communication and made this process comprehensive while respecting my time. I felt reassured and confident with my transaction summary.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







