American Holidays Reviews 199

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, professionalism, and extensive knowledge. Customers consistently highlight the excellent service, noting that agents go above and beyond to find perfect holidays within budget and provide valuable advice on accommodations and flights. The booking process is often described as easy, stress-free, and efficient, with many appreciating the quick responses and seamless experience. Many reviewers are repeat customers, emphasizing their trust in the company's reliability and the enjoyable holiday experiences they have had. However, some people were dissatisfied with the customer support when issues arose, specifically mentioning a lack of follow-up and urgency after a flight downgrade, which made them question booking again.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Holidays

Customers had positive experiences with holidays, often praising the helpful and knowledgeable staff who made... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting how easy, simple, and stress-free... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the ease of dealing with the... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more


Company details

  1. Tour operator
  2. Cruise agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel agent
  6. Vacation rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic Value and customer support.

I dealt with a travel agent named Fiona who was extremely knowledgeable and helpful. She really listened to what it was I was looking for in a holiday and went above and beyond to make sure what I wanted was applied to the package. 10/10 service will be using this again. Thanks again Fiona.

14 May 2026
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience!
Your comments have also been shared with Fiona, who is delighted.
We hope you have a fabulous holiday!
Best Wishes

Rated 5 out of 5 stars

I came across American Holidays on the…

I came across American Holidays on the internet in early April in 2025 in which i them made an enquiry over the phone with Sarah McCormick in the Belfast office. Sarah was a delight, ever so knowledge and very professional , Sarah secured a great trip to Nashville, Memphis and New Orleans in October which was organised so well and very well priced. Since this first holiday. I used Sarah to book Disney world with my children which was a great trip. i have now booked a third Trip to the States. Sarah is Highly recommended and so are all the other members at American Holidays.

17 October 2025
Unprompted review
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Reply from American Holidays

Thank you for your wonderful review!
We are delighted to read about your experience which has also been passed onto Sarah.
Thank you for booking with us again, we wish you a fantastic holiday!
Best Wishes

Rated 5 out of 5 stars

Very helpful staff

Fiona was very helpful and gave me all the options that best suited my needs. Would highl recommend.

14 May 2026
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Reply from American Holidays

Thank you for your lovely review! We are delighted to read you enjoyed the experience.
We all wish you a wonderful holiday.
Best Wishes
American Holidays

Rated 5 out of 5 stars

Great

3rd time using American Holidays - Ashling was so helpful and knowledgeable. Very happy at the great service received.

16 May 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for your review!
We are delighted to read your enjoyed the experience and wish you a fantastic holiday.
Best Wishes

Rated 5 out of 5 stars

Leave it to the professionals

Leave it to the professionals. Tracy took away all the stress of trying to book a family holiday to Orlando. Her expertise and knowledge made our choices very easy. Thanks American Holidays

13 May 2026
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Reply from American Holidays

Thank you for your wonder review! We are thrilled to read about your experience.
We wish you a fabulous holiday!
Best Wishes

Rated 5 out of 5 stars

From the very first call to Casey I…

From the very first call to Casey I found her so friendly and helpful she listened to exactly what I wanted and made the whole booking experience very easy will diffinitley use american holidays again and be recommended it to my friends

13 May 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for your comments, we are delighted to read about your experience.
We wish you a fantastic holiday!
Best Wishes

Rated 5 out of 5 stars

Fantastic experience, so effortless.

Fantastic experience booking our once in a lifetime trip to Cancun. Sarah is a wonderful person to deal with, she is so helpful and friendly. She is an asset to your company. I would highly recommend her to anyone looking for help planning a trip. 5 stars all round.

13 May 2026
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Reply from American Holidays

Thank you so much for your review, we are delighted and want to wish you a fantastic holiday.
Best Wishes

Rated 5 out of 5 stars

Paula is excellent in sourcing multi destination holidays

Paula at American Holidays is extremely helpful, from the outset she listened carefully to my holiday wish list and delivered carefully considered options. Paula is a pleasure to deal with and I highly recommend her. I had got a quote from her last year and I remembered her attention to detail and expertise, prompting me to get in contact with her this year again to book our holiday to New York and Cancun.

13 May 2026
American Holidays logo

Reply from American Holidays

Thank you so much for taking the time to write this review, we are delighted!
We wish you a lovely holiday.
Best Wishes

Rated 5 out of 5 stars

Brilliant

Amanda was so patient and answered any queries that I had. Nothing was too much trouble. She amended our quote to match exactly what we were looking for. I spoke to a few other ladies who were equally as lovely and helpful. Highly recommend to anyone and will be recommending to friends and family.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This is our 2nd time booking florida…

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so informative on both occasions. Booking with her has been fun and stress free. Everything was booked in a matter of minutes, and we couldn't be happier. 😃😃😃

11 May 2026
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Reply from American Holidays

Thank you so much for your review, we are absolutely delighted to receive it!
Paula is so pleased to have helped you again.
Have a wonderful holiday!
Best Wishes
American Holidays

Rated 5 out of 5 stars

From the moment we decided to book with…

From the moment we decided to book with them we were looked after with an excellent, efficient and friendly service. No fuss or worries just done to our satisfaction. Highly recommend them. Will definitely use them again. Megan was extremely helpful.

5 May 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service in helping us organise our first family holiday to the US!! Lauren couldn’t have been more helpful and answered all my questions

7 May 2026
Rated 3 out of 5 stars

Casey did the great job putting…

Casey did the great job putting everything together. Unfortunately, there is some room for improvement, possibly from different department. The department who dealt with fight tickets still made a mistake. I have to spend hours fixing it myself.

1 May 2026
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Reply from American Holidays

Thank you for your feedback.
We are sorry to hear about your experience. Your comments have been shared with the relevant teams as we are always looking to improve our services.
We wish you a wonderful holiday.
Best Regards
American Holidays

Rated 5 out of 5 stars

Claire an amazing person

Claire I'd an amazing person
Knows all about her job and very comprehensive about all the little details. Was an absolute pleasure to book a holiday with.
Would highly recommend Claire to all who's l

3 May 2026

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