American Holidays logo
Visit website

American Holidays Reviews 201

•
TrustScore 5 out of 5

4.9

Tour operator
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, professionalism, and extensive knowledge. Customers consistently highlight the excellent service, noting that agents go above and beyond to find perfect holidays within budget and provide valuable advice on accommodations and flights. The booking process is often described as easy, stress-free, and efficient, with many appreciating the quick responses and seamless experience. Many reviewers are repeat customers, emphasizing their trust in the company's reliability and the enjoyable holiday experiences they have had. However, some people were dissatisfied with the customer support when issues arose, specifically mentioning a lack of follow-up and urgency after a flight downgrade, which made them question booking again.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Holidays

Customers had positive experiences with holidays, often praising the helpful and knowledgeable staff who made... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting how easy, simple, and stress-free... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the ease of dealing with the... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Company details

  1. Tour operator
  2. Cruise agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel agent
  6. Vacation rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A great experience!

I returned to American Holidays to enquire about a holiday I had booked but couldn’t take during CoVid.
They couldn’t have been nicer and I have now booked with them again for a trip in May.

3 January 2026
Rated 5 out of 5 stars

USA family holiday 2026

Buzzing this afternoon after confirming my American Holidays booking with sales agent Kristin Skinner. We booked a two centre NYC and Orlando November holiday for our family of four, flying from Dublin.
This was a big investment for our holiday and Kristin took good care of all our requirements, answer any questions thoroughly, giving her first hand knowledge and experiences of the hotels and attractions and flights we booked. The whole experience from the first phone call, to the emails, follow up calls, through to paying the deposit, was a very enjoyable booking experience. Requested similar quotes from other companies who just seemed to throw together standard proposals but Kristin and American Holidays felt like by far the most reputable and trustworthy partner for our needs. Really great service. If our holiday turns out to be as positive as the booking experience it’ll be absolutely fantastic all round. Many thanks Kristin. Great work.

5 January 2026
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your booking experience with us at American Holidays!
We are delighted to read you enjoyed creating your holiday with Krissie.
We all wish you a wonderful trip, if there is anything else you need, don't hesitate in contacting us.
Best Wishes,
Amber
Customer Experience

Rated 5 out of 5 stars

On holiday now Asia cruise amazing time…

On holiday now Asia cruise amazing time of our lives thanks ashling and team at American Holiday best service
Thanks
John Edel

15 December 2025
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience! We are delighted to read you are having such a fantastic holiday. Enjoy the rest of your trip and safe journey home.
Best Wishes,
The American Holidays Team

Rated 5 out of 5 stars

Extremely helpful and great value

Extremely helpful and able to look at some minor changes I wouldn't have considered that directly affected the overall price.

I haven't used a travel company in some time assuming I could always find the cheapest cost myself.

I now know better

8 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look