Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... See more
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Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... See more
If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... See more
I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... See more
Company details
Written by the company
Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.
Contact info
Unit 9, Victoria Hall, 286 Rawlinson Street, LA141BX, Barrow in furness, United Kingdom
- 01229 458338
- sales@americankandyco.co.uk
- americankandyco.co.uk
3.0
Average
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Shocking customer service,it took over…
Shocking customer service,it took over a week to arrive,should have been 2 days. no response from emails,Instagram, facebook, spend almost £40 didn't even get a free lolly.
23 September 2022
Reply from American Kandy Co
Hello adam,
I am sorry to hear you are unhappy with the time it took your order to arrive. After investigating your concerns it was found that you purchased your order just before the weekend. Our couriers do not collect parcels on weekends nor do we work on weekends.
Also, with the queens passing we had an additional bank holiday which unfortunately on this occasion delayed your parcel from being sent off.
I am also sorry we could not get back to you sooner via one of our contact methods. However, we were busy ensuring orders were fulfilled and sent out as quickly as possible.
Due to Evri being a third party we cannot control how fast they deliver their parcel's and we do not hold responsibility for late deliveries as mentioned in our terms and condition's.
Evri's 2-Day parcel delivery is to be used as a guideline and does not include weekends.
I am also sorry you did not get a free lolly! However, we do put in a free box of mini nerds for every order purchased with us :D
Thankyou so much for your valuable feedback.
Kind regards,
Nathan
I am concerned
I am concerned - order placed on 16/09/22 - no email confirmation- no delivery - sent email and message today - hoping they get back to me
16 September 2022
Unprompted review
Reply from American Kandy Co
Hello tammy, no need to be concerned your parcel has been dispatched earlier this week. It looks as though you entered a different email address to the one you emailed us on. Hence why you have not received the email confirmation :D. I have emailed you back with an update. Kindest of regards, tom
Bought a mystery box and the contents…
Bought a mystery box and the contents was ok for the money but not one single chocolate bar…. Not one. It’s a joke as I got 3 cans and some sweets and a honey bun was meant to be an assortment but only got sweets and crisps mainly
20 September 2022
Reply from American Kandy Co
Hello Charles,
I believe we have contacted you via email.
Kind regards,
tom
DO NOT RECOMMEND
DO NOT RECOMMEND. Go for any of the other mystery boxs off tiktok shop.
16 September 2022
Reply from American Kandy Co
Hello Missy,
I am sorry to hear you were unhappy with the mystery box you received.
After further investigation and checking our emails you messaged to let us know you were unhappy with your mystery box. Our Chat agent advised to return the item under our 14-day returns policy.
We try our very best to cater for everyone's tastes and expectations. However, this can not always be guaranteed with our mystery boxes.
We always encourage customers who are unhappy with their mystery box to purchase items individually to avoid disappointment.
Thankyou so much for your feedback.
Kind regards,
Nathan
I highly recommend this place to buy…
I highly recommend this place to buy your American sweets because I bought 3 large mystery boxes and they have other mystery boxes what you can choose from and they have a whole range of stuff and the prices are just right and the delivery cost is not to much I rate it 10/10 and I’ll be buying from here often again
19 August 2022
Unprompted review
Quick delivery
Quick delivery, everything came as expected and even got a freebie!
5/5 would definitely buy again from them!
18 August 2022
Unprompted review
Reply from American Kandy Co
Hello jade,
thankyou so much for your feedback!
Kind regards,
tom
No show and no reply
Haven’t received my order even tho it says it has been delivered. Reached out to Americankandyco to inform them got a reply saying Evri would send a form (which I have not received) 5 emails I have now sent to AmericanKandyco to try find out what is happening. They have ignored every single one of them - far from professional. So, so far I have no order and I am £40 out of pocket. Their crooks, I will never ever place another order with them and I recommend people take note of this comment because they’ll be doing this to you next!!!
24 July 2022
Reply from American Kandy Co
Hello,
Lyndsay. Firstly i apologise for the great inconvenience caused to yourself.
After investigating, I found Evri had left your parcel in an unsafe location.
During the time you were emailing us, our email accounts were merging over to a new provider and this caused us to have a small outage.
As per my most recent email, i have now fully refunded you for your order. And sent out a mystery box to say sorry for the inconvenience caused.
We are also transitioning to a new courier to ensure issues like this do not happen again.
Kind regards,
Nathan
Amazing service as always
Have ordered a couple of times and all times have had amazing experience - lots of different options and is always exciting to see what goodies are in the mystery box - also they pack the parcels on TikTok which is a nice personal touch
11 July 2022
Unprompted review
My product arrived broken
9 July 2022
Reply from American Kandy Co
Hello Claire,
I am sorry to hear one of your items within your order arrived damaged.
Looking through our records I have noticed that your pop-tarts had been damaged in transit.
After looking at the pictures our agent determined that the product was still in edible condition with only corners missing from the pop tart.
I would also like to mention that the agent also sent a refund as a goodwill gesture.
Kind regards,
Tom
Was looking forward two it and most of…
Was looking forward two it and most of it were pick and mix thought they be more chocolate and crisp but they were all hot ones no ones we could eat a lot of money on pick a mix
1 July 2022
Reply from American Kandy Co
Hello Margo,
I investigated your order and found that you had purchased x3 of our mystery boxes.
Our mystery boxes are filled with a random selection of products from our American range and this is stated in our product description. I am sorry to hear that you never received more chocolate and crisps. I suggest you order chocolate and crisps next time instead of purchasing a mystery box as we cannot guarantee the contents is going to be what you want.
In regards to the pick and mix we don't offer this on site.
Kind regards,
tom
Very happy with my order!!!
Very happy with my order and the mystery box was well worth the money! Thanks guys will be ordering again!
23 June 2022
Reply from American Kandy Co
Hello jordy,
I am glad to hear you enjoyed your experience with us.
Kind regards,
tom
Great prices
Great prices, speedy delivery. The mystery boxes are great and well worth the money. Would recommend and will be ordering again.
20 June 2022
Reply from American Kandy Co
Hello Kirsty,
I am glad to hear you enjoyed your experience with us.
Kind regards,
tom
Reply from American Kandy Co
Hello Nikki,
I am happy to hear you have enjoy all your treats. Thankyou so much for your purchase and supporting small business.
Kind regards,
nathan
If you have 40£ to waste chuck it in the toilet
First off I wasnt aggressive your technically man is an aragent ×××× tryed to make me feel like a txxt how can I possibly give you a infentry of my order when it's a mystery box and for what I got I hope stuff was missing if not poor you and also I sent pics of the exterior of box on the email you stated and didnt go through you send me an inventory and I'll let you no ?Hi people if you want a bargain go to you local rip of shop as you will be more satisfied. If your on a budget like me save your money chuck it straight down the drain these people are con artists please stay away 😬😔
9 June 2022
Unprompted review
Reply from American Kandy Co
Hello Jason,
I have just read through our site chat history to investigate where we went wrong and i do apologise for any inconvenience caused.
After viewing our chat logs, I can see your parcel was damaged in transit and you where concerned items may have been missing.
Our chat agent requested photos of the exterior and interior of the packaging box along with pictures of the items so we could determine what items where missing or damaged and also to make a claim with the courier. This is standard procedure.
You then informed our chat agent that the contents of the box had already been consumed and you could not provide interior photos or provide us with any information regarding missing items.
If you could have provided us with interior photos so we could check against your order we would have sent out replacement products while Evri investigated.
Our chat agent then proceeded to create a claim with Evri without the full required evidence of Loss/Damage.
You were informed by our agent that if your claim is successful you will receive a refund to your chosen payment method.
I would also like to note, being aggressive and abusive towards our customer support agents is not acceptable.
thankyou for your feedback.
Kind regards, Tom
Well worth the price!
Well worth the price!! My goddaughter & nephew are going to be well impressed!!
Speedy delivery too!!
7 June 2022
Reply from American Kandy Co
Hello Sarah,
I am glad to hear you have had an excellent service with us a big thankyou for supporting small business.
Kind regards,
Tom
Absolutely brilliant,love all the…
Absolutely brilliant,love all the different sweets and drinks,quick service to..will be ordering again
6 June 2022
Reply from American Kandy Co
Hello Donna,
Thankyou so much for your order and supporting our small family business. I am happy to know you have received a great service.
Kind regards,
Tom
Good I liked the things I had brought…
Good I liked the things I had brought but some of the pictures make stuff look bigger than they actually are so its deceiving and disappointing when it arrives and its 3 times smaller than original photo and when you take that into account it makes what you brought a tad expensive
5 June 2022
Reply from American Kandy Co
Hello Michelle, Thankyou so much for your order and supporting our small business. I am glad you enjoyed your products.
I would like to apologize for any error in regards to product size. Product pictures are for illustration purposes only and are not to scale. All of our products have a stated weight and this is how to determine the size/quantity of product when purchasing.
Kind regards, tom
Good mixture of American sweet
Ordered 1 large box 2 small boxes and 2 tictox and have to say a brilliant selection off American goodies. Delivery took 2 days by veri will be ordering again when I've finished what I've already got
26 May 2022
Unprompted review
Reply from American Kandy Co
Thankyou for you order, and a big thankyou for supporting small business. Kind regards, tom
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