American Veterans Aid Reviews 

1,399
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful guidance, personalized care, and maintaining clear communication throughout the entire application journey. People note that the dedicated team is extremely responsive and professional, making it much easier to navigate complex government systems and secure essential veterans benefits quickly. Some reviewers were not happy with the lengthy process required to gather all necessary documents and records. Consumers noted that dealing with historical paperwork and satisfying specific identification requirements can sometimes make the initial stages quite stressful before receiving approval.

What people talk about most

Staff

Consumers find staff to be an exceptional and dedicated team, offering deep appreciation for their... See more

Service

People report positive experiences with service, noting that staff patiently answer questions and provide... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable staff who provide... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and questions are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of the way there was great communication. They were easy to reach when I had questions. The process was simple and they did a great job keeping me informed. Better yet, my mom received m... See more

Rated 5 out of 5 stars

AVA provided a very helpful service. They were very thorough and followed up on my questions in a timely manner. My mother in law ultimately got the full Veterans Administration benefit which gr... See more

Company replied

Rated 5 out of 5 stars

Applying for VA benefits can be frustrating, and confusing. There are many steps involved, documents to gather, and forms to fill out. American Veterans Aid helped guide me through the process which p... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon this company by accident while trying to research help for my in laws. The company was fantastic, they worked with us dealing with every detail to make sure the benefits were approved... See more


Company details

  1. Pension fund
  2. Financial advisor

Written by the company

American Veterans Aid, is the leader in assisting war-era veterans and their surviving spouses obtain the Aid and Attendance Benefit to help cover the cost of long-term care at home or in an assisted living community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,399)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The idea of giving help is greatly…

The idea of giving help is greatly appreciated. It talk along time to receive a check. I gave page after page of info and was told a monthly figure would be coming soon. It was about 7 months and not the figure I was told. I do appreciate the help I'm getting but it was hard to wait for so long. Made me wonder???

1 December 2023
Rated 5 out of 5 stars

Representative was very helpful and…thorough.

Representative was very helpful and explained everything that I needed to know and provide through the entire process. All the documents I provided were quickly reviewed and I was notified of any additional information required. The process was very thorough and successful. I am very pleased with the results of this program. This program has been extremely helpful an important aid to the care of my 91 year old mother in law. Thank you for caring enough to assist those veterans and their spouses with the aid they earned and deserve. Without your caring team of professionals my loved one would not have ever known of the funds that are available. God bless you in this very worthwhile endeavor.
Always, The family of a proud Korean War Veteran.

15 June 2023
Rated 5 out of 5 stars

Stellar Experience

From the first phone call to actually receiving the benefits took about 8 months. The papers spent exactly 6 months in house with the VA. We were not one of the lucky cases that got approval super quick because of the timing. The VA was overwhelmed with dealing the Camp LeJeune cases. This was of no fault of the AVA.
Our experience with AVA was stellar from the start. They were professional, consistant, caring and responsive. I was very overwhelmed when it became obvious that my Dad needed help. When he developed dementia, then fell breaking a hip and arm, I was at my wits end. Dealing with Doctors, nursing facilites and all of the finances was very stressful. AVA took one of my major stressors off my mind. I may have been able to do it by myself, but I am so glad that I had their guidance.

16 November 2023
Rated 5 out of 5 stars

I am so thankful I found American…

I am so thankful I found American Veterans Aid! They helped me successfully navigate the VA benefits application process which I had tried and failed previously. My mom is now receiving benefits that will help pay for her in-home care and allow her to stay in her home. I am so grateful for the AVA!

20 November 2023
Rated 5 out of 5 stars

Highly Recommend!

We were extremely skeptical of this entire process, we had never heard of the benefit and were not sure if we even qualified. AVA was on top of everything from start to finish. Amazing customer service and they did everything they said they were going to do and more. Could not be happier that we trusted them with this whole process.

20 June 2023
Rated 5 out of 5 stars

Very professional service

Very professional service. Very transparent from the start. Was able to receive financial assistance 4 months from the date the VA received our application. Americans Veterans Aid was a blessing to our family.

2 October 2023
Rated 5 out of 5 stars

Knowledgeable, professional, courteous staff

AVA was extremely helpful to my brother and I as we applied for benefits for our father. We started on paperwork by ourselves and soon realized it would be a monumental task. Several neighbors had used AVA with positive results. They know exactly how to complete all the forms correctly and were available to us whenever we contacted them. They were very easy to work with every step of the way.

14 November 2023
Rated 5 out of 5 stars

My husband received his benefit with no delays

The guidance we received prior to applying for my husband's veteran's aid and attendance benefit was comprehensive. Because our questions were answered thoroughly as we proceeded through the per-application process, we could proceed with confidence when we submitted his application. My husband received his benefit with no delays. Thank you, AVA.

2 November 2023
Rated 5 out of 5 stars

The staff responded very quickly and…

The staff responded very quickly and answered all questions and helped walk us through the process of gathering and submitting the paperwork.

Staff members input on what the priorities were and how to respond to each of the questions that we were asked to complete and return.

Would recommend this company to anyone!

17 April 2023
Rated 5 out of 5 stars

American Veterans Aid did a great job…

American Veterans Aid did a great job helping me through every step in the process to apply for survivor benefits for my Mom. I appreciate the care and conscientious support they provided. It was about a five to six month process from start to getting the benefits. The key was the letter of intent at the beginning so that my Mom received benefits dating back to the start. I couldn’t imagine doing this without their support.

9 October 2023
Rated 5 out of 5 stars

Process of applying for Aid

We could not have navigated the process without your help!!! Everyone was extremly friendly and helpful! You gave clear instructions on what was needed and follow up was amazing! Thank you!!

1 June 2023
Rated 5 out of 5 stars

Don't hesitate! Sign up with AVA today.

I was extremely skeptical when my sister suggested this service for applying for surviving spouse benefits for my mom. However, I knew that our family didn't have the time, expertise or resources necessary to move through the application process without help. After a thorough internet search and meeting with the AVA representative, I felt comfortable enough to move forward. I am SO thankful that we did!

From the beginning, the AVA representatives were fantastic. It was evident they were so experienced - they knew exactly what documents we needed to complete and the best way to share information to ensure a smooth approval process. We felt supported every step of the way. It was also comforting to know that there was an accredited VA claims agent who would be reviewing our application. We felt confident that when the application was submitted, the VA would have everything they needed in order to make a determination. It would have taken months for us to manage this process on our own and I'm not confident we would have made it through.

With AVA's assistance, my mom received the full aid and attendance benefit. This is absolutely lifechanging for her! It provides our family such peace of mind to have additional resources available to provide her with quality care.

20 October 2023
Rated 5 out of 5 stars

Stress-free Experience

Everyone I worked with at American Veterans Aid was caring and knowledgeable. They were very communicative every step of the way. As I worked through the process, I had access to phone numbers and emails of the people I was working with. I can’t imagine having to navigate this process without them!

5 May 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look