Impossible to get any support as customer. 1 pair turned up with everything and the other had a used looking hard case, only 1 sleeve over the arm and totally missing the soft case. And it’s so hard... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received my Prada sunglasses one day earlier than the expected delivery date. All the way could check where my glasses were. Once received the glasses were matching to the online description. I also s... See more
I had an excellent experience with Amevista. My order was handled perfectly from start to finish, and everything arrived exactly as expected. Their customer support team was incredibly quick to resp... See more
My new GO-TO for authentic designer sunnies! Ships ASAP and arrives within 2-3 days via DHL or FedEx to Florida from Italy. Perfectly packaged with designer case, inserts, etc and great pricing. I've... See more
Company details
Written by the company
Amevista is one of the leading international e-commerce platforms for eyewear, with deliveries worldwide. Founded in 2019, Amevista launched its online site initially in Italy and then expanded over the months, offering thousands of sunglasses and prescription glasses for men, women, and children. With over 100 brands, Amevista’s meticulous selection focuses on true luxury brands such as Gucci, Saint Laurent, Celine, Dior, and many others. Shopping at Amevista means immersing yourself in a unique digital journey, featuring a wide selection of eyewear and top-tier service with attention to detail, the possibility to customize and adjust lenses, and content created in-house. The fast and reliable delivery service relies on major international logistics players, with high-quality certified and eco-sustainable packaging.
Contact info
Italy
- amevista.com
4.2
Great
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refund received
There was a delayed refund for my returned item, but after all, I received my money back.
Thank you.
(Recorrected review)
19 June 2026
Unprompted review
Reply from Amevista
Dear Customer,
We are sorry for the delay you experienced with your return process.
We would like to confirm that we have received your returned item and we have already started the refund procedure.
Thank you very much for your patience and understanding.
We remain at your disposal for any further assistance.
Best regards,
Amevista Team
Happy customer
Happy with my order, this was my second time ordering sunglasses and they re exactly as described, authentic and great value
13 July 2026
Unprompted review
Fantastic
Fast delivery, fair prices. Sunglasses weren't broken or damaged.
13 July 2026
Unprompted review
Tomford sunglasses
The sunglasses is very nice I even received compliments from friends the delivery was very fast
12 July 2026
Unprompted review
Do not expect a speedy delivery.
they say my sunglasses arrived but I have never received. Apparently via FEDEX AU to my P.O. Box. You cannot talk to anyone in customer service. Lodged a complaint with FEDEX Aus as well. Will hopefully be able to stop payment though PayPal.
Update *** the item has finally arrived.***20/ 07.
It is only today 22/7 that I used my signature to accept this parcel.
Do not expect a speedy delivery.
15 July 2026
Unprompted review
Reply from Amevista
Dear Customer,
We are sorry to read your review and we would like to clarify the situation.
According to the FedEx tracking information, your parcel is indeed marked as delivered, and we also have the proof of delivery provided by the courier. However, as you have informed us that you have not received the package, we have already opened an investigation with FedEx in order to understand where and to whom the parcel was delivered.
We would also like to reassure you that Amevista is not a scam. We are a legitimate company and we are committed to assisting our customers and resolving any issues that may occur during the delivery process.
We are sorry that you contacted the review platform directly instead of our Customer Care team, which is available through our website and would have been happy to assist you with this matter from the beginning.
We have already contacted you to provide support and will continue to follow the case with the courier to find a solution as soon as possible.
We remain at your disposal.
Best regards,
Amevista Team
I like my glass
I like my glass, it was good, but It was big to my face, so I had to return it to buy another one, I recommend this website for all glasses.
13 July 2026
Unprompted review
Relatively fast delivery (within a…
Relatively fast delivery (within a week), product as expected.
13 July 2026
Unprompted review
Super quality and on time delivery 👌🏻
14 July 2026
Unprompted review
Everything went really great
Everything went really great, from ordering to receiving the item. Fast shipping and quality item.
13 July 2026
Unprompted review
Weeks of delays
Ordered glasses with express delivery. Did not arrive, messaged to be told would be delayed a week. A week later did not arrive. Messaged again to be told would be another week. No reason for length of delay and say you can’t cancel even though the order is not prepared.
9 July 2026
Unprompted review
Reply from Amevista
Dear Customer,
We are sorry for the delay and for the change in the estimated delivery date.
If you could provide us with your order number, we would be happy to check your case personally and provide you with the best possible assistance.
We remain at your disposal.
Best regards,
Amevista Team
Don’t bother with this company
Don’t bother with this company. I bought reading glasses with the promise of receiving it in 5 days. Every few days I receive an email saying order delayed. It’s been 2 weeks and I received another email telling me to wait another week, they continually change the delivery date. This company is a scam . And good luck trying to return an email. It’s impossible!
2 July 2026
Unprompted review
Reply from Amevista
Dear Customer,
We are sorry for the delay affecting your order and we understand your disappointment.
As previously explained, the delay is related to the production of your personalized prescription lenses, which require specific technical processing times in order to be made according to your prescription and the requested specifications.
In some cases, delays may occur due to production times or the availability of the necessary materials. Unfortunately, these are factors that are beyond our direct control.
We sincerely apologize for the inconvenience caused and we assure you that we are doing our best to complete the process and ship your order as soon as possible.
We remain at your disposal for any further assistance.
Best regards,
Amevista Team
flawlessly experience
The glasses arrived on time, I managed to buy them at a discount, literally half the price of what they are sold at opticians in my city.
10 July 2026
Unprompted review
Good and better price.
5 July 2026
Unprompted review
Poor customer service
Poor customer service, and return policy
I don’t mind paying for the return but all couriers required a phone number
Tried to contact the company they said that there is no phone number
Went to royal mail, the cost for returning 76 pounds
So had to keep the sunglasses
Will not order from this website again
Really disappointing
30 June 2026
Unprompted review
Vittoria has been amazing and kept me…
Vittoria has been amazing and kept me updated when I was worried about delivery times .. she even went the extra mile by checking all was OK after delivery .. that's good customer service ..thank you
14 July 2026
Unprompted review
Wrong prescription lenses and long lead time
6 - 7 weeks lead time - I can live with that. Then tried on the glasses when they finally arrived - totally different prescription lenses marked in the package to what was uploaded and ordered. To compound it, DPD delivered them to the wrong house!
14 July 2026
Unprompted review
Waited for frames for 2 months
Waited for frames for 2 months. Never received. And at the end, after me’d pushed towards legal consequences they offered me their coupon! What?! Are you serious?! For 2 months?! A coupon worth my initial purchase to buy again at your bloody store?! Not only doesn’t they fulfil their duties, but they think their customers are dumb and will swallow anything. That kind of customer service and company must disappear. Period.
14 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.