Impossible to get any support as customer. 1 pair turned up with everything and the other had a used looking hard case, only 1 sleeve over the arm and totally missing the soft case. And it’s so hard... See more
Company replied
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Amevista is one of the leading international e-commerce platforms for eyewear, with deliveries worldwide. Founded in 2019, Amevista launched its online site initially in Italy and then expanded over the months, offering thousands of sunglasses and prescription glasses for men, women, and children. With over 100 brands, Amevista’s meticulous selection focuses on true luxury brands such as Gucci, Saint Laurent, Celine, Dior, and many others. Shopping at Amevista means immersing yourself in a unique digital journey, featuring a wide selection of eyewear and top-tier service with attention to detail, the possibility to customize and adjust lenses, and content created in-house. The fast and reliable delivery service relies on major international logistics players, with high-quality certified and eco-sustainable packaging.
Italy
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Replied to 66% of negative reviews
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Waited for frames for 2 months. Never received. And at the end, after me’d pushed towards legal consequences they offered me their coupon! What?! Are you serious?! For 2 months?! A coupon worth my initial purchase to buy again at your bloody store?! Not only doesn’t they fulfil their duties, but they think their customers are dumb and will swallow anything. That kind of customer service and company must disappear. Period.
I had to return my sunglasses, which were so small I doubt they would have fit a chid. At my own expense £17 to send to Italy. They are stuck in Italian customs yet Amevista are continuing to take installments, even though they know I don't have the goods, stating this is all my responsibility. Cannot recommend them
Great service, super reliable and speedy shipping to AUS!
Worst place to get refunds resolved. Refunded sunglasses in the first week of April and now it’s mid July and they haven’t processed anything.
I have evidence of postage and I paid for the postage myself and they still won’t process the payment.
Help line don’t help at all all they say is they understand the frustration they can’t do anything. What jokers!
It's such a reassuring and pleasant feeling when you get a call from customer service and they solve absolutely any problem you have. Initially I was very skeptical and distrustful, probably because of the unpleasant experiences with other stores.
How nice it would be if everyone had such operators.
I really appreciate the help, thank you very,very much to Mrs. Vittoria.

Reply from Amevista
I ordered sunglasses on 27 June.
It’s now 13 July and they still have not arrived. The last information I have e from the tracking is that they are in a warehouse in France.
Despite advertising customer service agents available between 9 am - 6 pm CET, there is no way to get in contact with anyone at Amevista. I have now messaged them on LinkedIn in an attempt to get in contact with someone.
I look forward to hearing from someone at Amevista soon.

Reply from Amevista
Delivered in Greece in less than 24 hours!
I ordered a pair of prescription sunglasses which were due to arrive on Friday ahead of my travel to the US on Monday.
A package arrived on Friday which was addressed to me on the DPD packaging. On opening the packaging there was a completely different pair of sunglasses and the invoice had a completely different name, email address, contact number etc for someone who lives in another part of the country.
This is clearly negligence from Amevista whom I have sent an email explaining the situation. I am yet to get a response whilst having to travel without my glasses.
Very disappointed
I’ve ordered 4 pairs of glasses off this site and they’ve all been fabulous. Would highly recommend
The whole experience was amazing 🤩
I would like to side your on the side of caution with Amevista; Make sure you are sure of your purchase, before buying. It will no doubt arrive to you fairly swiftly and well packaged. However; the have a rather interesting no cancellation policy. So for example like myself, You have a change of mind 5 minutes after the purchase. You’ll be most likely be met with a response with a handful of working days, informing you the: “The order has already been processed, and is too LATE”
The returns policies - as the company is based in Italy, is noteworthy farce too.
Amevista rule will refuse returns from major courier companies with no exceptions. If you follow the generic print, out, packages provided - You’ll also be tasked with taking photos of your return from every possible angle imaginable.
The salient point tho: The generic returns form does NOT come with a most important form required from none EU countries, the Italian customs demand.
Which of course is somewhere in the small print of the many hoops you’re tasked with jumping through. You item will be remain in customs and of course will not meet the 28 day cut-off Amevista require for a full refund.
The order arrived in 2 days, earlier than expected
Perfect shopping experience. My sunglasses arrived in good time and for an excellent price.
Wide choice of sunglasses with great quality, fast delivery and good prices!
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