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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers had a great experience with this company. Customers are really happy with the products, finding them to be a staple in their routine and incredibly easy to apply. Many people appreciate the convenience and the natural look of the items, often comparing them favorably to professional salon results. The ordering process is also frequently highlighted as smooth and efficient. However, some customers expressed dissatisfaction with the durability of certain products, noting issues like paint peeling or nails falling off quickly. There were also a few concerns regarding the price, with some feeling that the cost was not always justified by the product's longevity or that additional necessary items were too expensive.

What people talk about most

Product

Clients share positive opinions on product quality and ease of use. Many reviewers praise the durability of... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the durability of the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the products easy to... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ease of... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordable prices and consider the products a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I genuinely couldn’t live without House of Amor lashes—they’ve become a staple in my make up routine. The new half lash pre-glued styles are an absolute game changer… a full set in minutes, no s... See more

Company replied

Rated 5 out of 5 stars

First time using these press on nails and I’m so impressed with them! I ordered “Pink Lemonade” and applied them using the glue the night before my holiday. They lasted 6 days before 1 fell off but I... See more

Company replied

Rated 3 out of 5 stars

Bought the press on nails and the durability of it is actually amazing compared to the others.It looks like you get your nails done in the salon. It lasted a week to me til one of the nails come off .... See more

Company replied

Rated 5 out of 5 stars

Fantastic product! I purchased the ‘lemon sugar’ nails ahead of my holiday to Cyprus. I’ve been so impressed with the durability of them as I’ve been jet skiing, swimming and on quad bikes with these... See more

Company replied


Company details

  1. #197 of 219 best companies in Beauty product supplier

Written by the company

House of Amor is a beauty brand that celebrates inclusivity, authenticity, and self-expression, offering premium-quality lashes and nail products designed to empower and inspire. Specialising in DIY at home beauty treatments.


Contact info

4.0

Great

TrustScore 4 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I will never stop buying these lashes

I will never stop buying these lashes, love them, So easy to put on & at a good price,
Best lashes, ever! ⭐️⭐️⭐️⭐️⭐️

24 June 2025
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Reply from House of Amor

Thank you so much for the amazing review! We absolutely love hearing this.

We’re so glad you’re loving your lashes and finding them easy to apply.

We appreciate your support and thank you for being part of the Amor community!

Rated 1 out of 5 stars

Please please please do not buy this…

Please please please do not buy this product. Once they have your money the service stops. The glue is useless and the lashes are cheaply made and when the product doesn't work the customer service team really doesn't care. After weeks of chasing with no replies I finally received a patronising email offering guides on how to install the lashes, even though I provided evidence showing that the glue doesn't work and causing irritation to the eyes. I offered to send back at my expense so they could investigate but not interested- speaks volumes. Complete waste of money and feels like a scam.

12 June 2025
Unprompted review
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Reply from House of Amor

We’re really sorry to hear that you feel this way and that your experience didn’t reflect the high standard of care we aim to provide to every member of our community.

Our customer service team responded to your messages on multiple occasions, offering guidance and support as we genuinely wanted to help you get the best results from your lashes. From what you shared with us, we believed a few small tweaks to your application process could have made a big difference and we were more than happy to provide resources and tips to help you along the way.

We stand by the quality of our products and are confident in their performance, which is why we take every concern seriously and always do our best to find a resolution. We’re also sorry if any of our communication came across as patronising, that was never our intention. Our team genuinely cares and strives to provide kind, respectful, and helpful support at every step.

We completely understand how frustrating it is when a product doesn’t meet your expectations, and we’re always here to listen and improve. If there’s anything else we can do to support you, please don’t hesitate to reach out to us again directly.

Rated 2 out of 5 stars

Been using these lashover a year…

Been using these lashes for over a year , but my last strip of lashes have been falling off every day and now i had to order another strip along side my monthly subscription one.

27 May 2025
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Reply from House of Amor

Hi Kelly, Thank you so much for your continued support over the past year, we’re so sorry to hear you’ve experienced issues with your most recent set of lashes.

That’s certainly not the experience we want any of our customers to have, and we’d really love the opportunity to look into this for you. Please could you reach out to our customer service team? Our team is here to help and will look into this and resolve it for you as quickly as possible.

Rated 5 out of 5 stars

Best sticky nail adhesives I’ve ever…

Best sticky nail adhesives I’ve ever used . My press on nails have NOT budged

7 May 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your lovely review! 💖 We’re so happy to hear you’re loving the sticky tabs, they’re specially designed for strong, long lasting hold, so it’s great to know they’re working so well for you.

Rated 5 out of 5 stars

Happy Customer

My lash bundle order arrived the day after I ordered it. Everything was packaged well and as expected.
I have used lashes before, but not clusters, but the videos always made it look simple. It was a little fiddly to start, but got them done in around 30 minutes. My friends were amazed as they had the same quality from professional techs.
Will be buying again.
Thank you.

24 April 2025
Unprompted review
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Reply from House of Amor

Thank you so much for taking the time to leave a lovely review! We’re so happy to hear that your lashes arrived quickly and that you were pleased with the packaging and overall experience.

Quicklashes can sometimes take a little practice to start but the application gets easier each time. Be sure to check out our 'How It Works' page: https://www.houseofamor.co.uk/pages/how-it-works Here we have written and video step by step tutorials which will definitely help with your next set.

Thank you again for your support and kind words 💖

Rated 5 out of 5 stars

Lazy Girl pre-glued lashes

Purchased Lazy Girl pre-glued lashes, they’re amazing! Easy and quick application, mess free.

12 March 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your lovely review! 💖 We're so happy you're loving the Lazy Girl lashes. Can’t wait for you to try more from the range and reach out if you have any questions or need help finding new styles.

Rated 5 out of 5 stars

New nails versus excited 32kg dog

New nails versus excited 32kg dog. The sun was shining and I had applied a new sets of nails the day before. My dog jumped for excitement at another dog and my nails took the brunt. One nail was ripped right off, one nail was snapped and one was cracked. My poor nails. Luckily there was no damage to my nail and as I had so many spares that come in the set I just applied a new one,I filed down the one that snapped and that looked good to go and the one that cracked was of such good material that a quick top coat meant that one was all good. Amor nails can't do anything for the bruises I had but I am so impressed with my nails. I know people post about how good they look and how easy they are to apply but I wanted to share how resilient they are when dealing with normal day to day activities. Thank you xx

31 March 2025
Unprompted review
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Reply from House of Amor

Wow – what a story! We’re so sorry to hear your poor nails (and you!) had to take the brunt of such an enthusiastic pup moment 🐾💅 but we’re so happy to hear that your nails held their own and you were able to fix things so easily with the spares!

Thank you so much for taking the time to share not just how they look and apply, but how they perform in real-life. We hope you're recovering from the bruises quickly and we’re so grateful to have you as part of our Amor community 💖

Rated 5 out of 5 stars

Day 4 pre glued lashes

Day 4 of my pre glued lashes being on! I'm so impressed. I had a few issues at first but think that was a learning curve. I've ordered from another well known supplier before and they didn't last a day. The team are super friendly and I received a free gift. Fast delivery too! Beautiful packaging aswell. Thank you!

15 March 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your lovely review 💕 We love to hear that your Lazy Girl lashes are holding well and that you’re loving them!

We’re so happy you had a great experience with our team, delivery, and packaging, we always aim to make every customers experience the best it possibly can be. Enjoy your lashes, and if you ever need anything, we’re always here to help. 💖✨

Rated 5 out of 5 stars

Just love these lashes

24 February 2025
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Reply from House of Amor

Thank you so much for taking the time to leave a review 💖 We are so pleased to hear you are enjoying your lashes. If you ever need any help or have any questions please don't hesitate to reach out. We really appreciate your loyalty 💖

Rated 5 out of 5 stars

Excellent company and products

Excellent products, love the length lashes you can cut to size, communication great always quick to respond to any advice or questions I have, fast delivery. Great company wish I had found sooner.

11 February 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your lovely review! We're so happy to hear you're loving our lashes and that our team has been able to support you whenever you need advice.

We truly appreciate your kind words and are so glad you found us 💖

Rated 1 out of 5 stars

Faulty product terrible policies

Bought from house of amor many times and the lashes were fab, I purchased new glue and lashes before I went my holiday as I always do and this time they sent me a faulty product. The glue did not stick whatsoever and I wasted an hour trying to put the lashes on when I had no issues applying them previously. I eventually gave up and put the remainder in the bin as they didn’t work and went on my holiday the next day. Emailed them to ask them to process a refund baring in mind I am a continuous customer and they refused as I couldn’t send them the faulty product. Will be ordering elsewhere from now on. Don’t buy from here there refund policy is terrible.

16 February 2025
Unprompted review
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Reply from House of Amor

Thank you for taking the time to leave your feedback. We’re incredibly sorry to hear that you had a disappointing experience with your recent order, especially after having such positive experiences with our products in the past. We truly value your loyalty and can completely understand how frustrating this must have been.

Our Customer Service Team responded to your email promptly, aiming to help resolve the issue as quickly as possible. However, as part of our terms and conditions, we do require photos or videos of any faulty products so we can properly investigate and take appropriate action. Unfortunately, as the product had been disposed of without any evidence provided, it made it extremely difficult for us to process a refund or replacement right away.

That being said, after reviewing the further correspondence with our team, I can see that they actually offered you a generous resolution by providing a replacement bond - as a gesture of goodwill and in recognition of your loyalty as a valued customer.

We hope this solution has brought the matter to your satisfaction. If you have any further concerns or would like to discuss anything else, please don’t hesitate to reach out to our Customer Service Team, we’re always here to help.

Rated 5 out of 5 stars

Wispy lash book fan!

I've been a huge fan of these lashes for around 2 years now. I love to try all different styles and have never really had a favourite until the new lash books have been released!

The wispy lash book is utterly insane! Please dont ever get rid of this style!

7 February 2025
Unprompted review
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Reply from House of Amor

Hey, Thank you so much for taking the time to leave a review. We’re pleased to hear that you’ve been a fan of our lashes for the past two years, your loyalty means a lot to us. 💕

We’re excited that you’re loving the Wispy Lash Book, it’s been one of our favourites too! Don’t worry, we have no plans of getting rid of this style anytime soon.

Thanks again for being a part of the House of Amor community.

Rated 2 out of 5 stars

Waste of money Nails

Brought the nails from a instagram advert stating 14 day wear, but last all of 15 hours before they started falling off. Its
a shame as they are lovely nails but don’t sever the purpose.
So it was waste of money at £12 a pack. you might as well buy a cheaper brands.

22 January 2025
Unprompted review
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Reply from House of Amor

We're really sorry to hear about your experience and appreciate your feedback. Our nails have undergone intensive testing to ensure they last up to 14 days when applied correctly, and in many cases, even longer. This is something that is also reflected in hundreds of our positive reviews.

We’ve reached out to offer you personalised guidance to help you get the longest wear possible from your nails. Application techniques can make a huge difference, and we’re confident that with just a couple of small tweaks, you’ll see a much longer-lasting result. If you’d like to accept our advice, please don’t hesitate to reach back out, we’d love to help.

Rated 1 out of 5 stars

A month and still nothing.

I ordered my nails on the 13th January! It is now February, horrible service.
They emailed saying the nails were out of stock but that a new shipment would come in the next day TWICE (a week apart). BOTH emails I replied that’s fine and to proceed.
That was WEEKS ago, still nothing. Lying to your customers is an easy way to create a horrible impression of your business.

4 February 2025
Unprompted review
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Reply from House of Amor

We're truly so sorry for the experience you’ve had with your nail order, and we completely understand your frustration. Unfortunately, we experienced unexpected delays with our shipment that were completely out of our control, and we did our best to keep all affected customers informed throughout the delay. I can see that we reached out to you multiple times to check how you’d like to proceed with your order, but we only received your response yesterday.

I’m pleased to see that this has now been resolved for you, but we sincerely regret the inconvenience caused. Situations like this are not common, and we take customer feedback very seriously. We’ve also taken additional steps to prevent delays like this from happening in the future.

We really appreciate your patience and understanding, and we hope to have the opportunity to provide you with a much smoother experience next time. If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great Product

I ordered some press on nails due to giving my nails a rest from Gelx Nails. Although my nails were not damaged they were pretty thin. I've used other nail brands before and the press on's were useless.
I am pleasantly surprised at how nice these nails are.
Most press on's are very thin but these have some substance to them and rather than using glue I thought I'd try the jelly tabs. Normally using the tabs I'm lucky if they stay on for 20 mins but these are very good. I'm typing with the nails on, they look really nice and sizing and fit are excellent. May well order some more! They arrived really quick as well.

3 February 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your thoughtful review. We're pleased to hear that our nails exceeded your expectations. We put a lot of care into making sure our nails have the perfect balance of durability and comfort, so it’s great to hear you’ve found them strong and lasted well with the jelly tabs. Thank you for your support.

Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible!
Not only were they delivered quickly but the strength of these nails, design and quality is just amazing!
I work in a wear house so it’s machinery, heavy lifting and pump trucks and they didn’t even come loose and still maintained a great condition! Definitely purchasing again :)

2 February 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your review! We're so happy to hear that your nails arrived quickly and are lasting so well. We designed them to be strong and long-lasting, so it’s great to know they’ve exceeded your expectations. Thank you for your continued support.

Rated 5 out of 5 stars

Perfect nails

I ordered the pearl press on nail set and I am obsessed! I can never find ones that fit my nail size but your sets come with so many options so I was able to fit them perfectly. Not only are they gorg, they are also very strong. Easy to apply and glue is not irritable. Will be ordering more! Such a great alternative to the salon. Saving so much money for the same look.

23 January 2025
Unprompted review
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Reply from House of Amor

Thank you so much for your lovely review. We're pleased to hear that you’re obsessed with your new nails. Each pack comes with 15 different sizes so we are pleased you found the perfect fit for you. We are introducing lots of new styles soon, so keep an eye out for these!

Rated 1 out of 5 stars

I didn’t revive my order and I placed…

I didn’t revive my order and I placed next day special guaranteed delivery

27 December 2024
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Reply from House of Amor

Hi Ruth

Thank you for your feedback, and I’m very sorry to hear about your experience.

I’d like to assure you that we dispatch all orders within the correct timeframe for the delivery service selected at checkout. However, in rare instances, unforeseen delays in transportation can occur, and I sincerely apologise for any inconvenience caused by this.

Please could you contact us directly through our customer service team? For any orders that do not arrive within the timeframe paid for, we promptly issue a refund to ensure the matter is resolved.

We’re here to help and look forward to assisting you further.

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