reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more
Quick and easy to purchase the telephone, which arrived promptly. Decent quality product purchased for my parents who are hard of hearing and though its early days, the enhanced in-call volume doe... See more
Needed replacement phones for my elderly sister ordered from Amplifued telephones and found the experience fantastic . Iam not a technical wizard but these phones didn’t need one . The order was prom... See more
Company details
- #14 of 17 best companies in Internet shop
Written by the company
Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.
AmplifiedTelephones.co.uk
Written by the company
- Free UK Delivery
- You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
- Product Experts Ready to Help You
- Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
- Quality Products at Affordable Prices
- As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
- Dedicated Product Experts
- Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
- Safe Shopping with AmplifiedTelephones.co.uk
- We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.
Free UK Delivery!
We offer FREE UK delivery on ALL orders!
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Contact info
Unit 6, Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1101
- helpdesk@amplifiedtelephones.co.uk
- amplifiedtelephones.co.uk
4.3
Excellent
1k reviews
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Good but could be better
Considering these phones are designed for people with hearing issues and sight problems they are good but there are a few things which could be MUCH better.
1) The replay message button is TINY and does not light up or flash if there is a message. Also it's right next to the turn off answer phone button!
2) Answer phone messages are only played through the base station (not the handset or any of the extra handsets)
3) The amplifier BOOST button only works on the corded handset not when playing answerphone messages.
4) The announcement recorded by the microphone on the base station is muffled and lacks clarity when played to a caller. The message left by callers are unclear and difficult to hear when replayed as they are replayed by the speaker on the base station and doesn't benefit from the boost button. We would expect this to be much better on a phone such as this.
Good features include:
Big clear buttons
Programmable buttons with pictures or names
Different ringtones for different regular callers
21 January 2026
Reply from Amplified Telephones
Dear Jennifer,
Thank you for taking the time to provide such a detailed and constructive review.
We sincerely appreciate your positive feedback regarding the photo buttons and clear layout, as well as your specific observations concerning the answering machine functionality.
We strive to pass all user feedback directly to the manufacturers, and points as specific as yours are incredibly valuable. As a specialist retailer rather than the manufacturer, this level of detail is essential in helping us understand the features our customers value most.
We understand that for a phone specifically designed for those with hearing and sight requirements, these features may not have met your expectations. Please note that we carry a wide range of phones, and we are confident we can help you find an alternative system that addresses these specific concerns.
Please do not hesitate to contact us at helpdesk@amplifiedtelephones.co.uk so we can discuss the best available alternatives with you.
Kind regards,
Victor
Amplified Telephones Team
Only just starting the phone which is…
Only just starting the phone which is great and easy to use
16 January 2026
Mobile
We got this phone for my 96 year old mother - not as easy to use as it seems and unless she was calling via whatsapp no-one could hear her. We sent it back for testing and they said it was fine and £8 to return to us. We previously had samsungs for her and regret swapping to this inferior phone - lesson learnt
26 January 2026
Unprompted review
Reply from Amplified Telephones
Dear Deborah,
Thank you for sharing your feedback.
We were sorry to hear that the device did not meet your mother’s needs as expected, as we understand how important a reliable connection is for her peace of mind.
Upon receiving the unit back, our returns team conducted multiple comprehensive tests to ensure the microphone and call quality met our standards. Following these tests, we can confirm the hardware is in full working condition.
We understand that transitioning from a different brand can be a challenge, and we are more than happy to provide further guidance, should you wish to reach out to our team on helpdesk@amplifiedtelephones.co.uk
I can also confirm we have now contacted you directly via email to discuss the next steps for getting the device back to you.
We appreciate your patience and look forward to hearing from you very soon.
Kind regards,
Victor
Amplifiedtelephones.co.uk
Excellent service…
Simply when on line the staff were most helpful and a pleasure to be in contact with anf I hope that when I am next in contact they will respond as quickly and as efficient as this time
6 January 2026
Very good company to deal with
Telephone was bought for my 90 year old partially deaf mum. It gave her so much confidence .
6 January 2026
Excellent service
The phone was not suitable and the company took a lot of trouble trying to find a phone that met my requirements, without success. The phone was accepted back for a full refund.
6 January 2026
Would definitely use them again
Easy to use site, good product and delivered promptly
20 December 2025
Really easy website to review products…
Really easy website to review products & ordered telephone to assist my father’s hearing issues.
Looks great in his home and I was easy to set up.
16 December 2025
Perfect delivery.
Delivery was on time. Company kept us informed along the way. Will use them again.
20 December 2025
Struggling to hear
Installed for my 93 year old Mother as I purchased for Christmas. I bought it as her hearing is bad, she is struggling with the new phone. When people are talking on the handset it is harder to hear than with a normal phone. The only way she can hear is on speaker with the handset removed. The caller says it’s difficult to hear her so slightly frustrating. We’ve turned up all the volumes. Think we need more assistance as it’s not that easy based on the instructions.
27 December 2025
Reply from Amplified Telephones
Dear Amanda,
Thank you for taking the time to share your experience.
We’re very sorry to hear that your mother is finding it difficult to use the phone, and we completely understand how frustrating this must be, especially when trying to help her communicate easily.
For more detailed guidance and support, please contact our dedicated helpdesk at helpdesk@amplifiedtelephones.co.uk
Depending on the complexity of the issue, we may need to reach out to the manufacturer, who has the expertise to walk you through the setup, adjust the settings appropriately, and provide tips to make the handset easier for your mother to hear and use.
We truly appreciate your patience and understand how important it is for your mother to be able to communicate clearly.
Please don’t hesitate to reach out to the helpdesk — they’ll be happy to assist and ensure she gets the best possible experience from the phone.
Kind regards,
Lakshan
Amplified Telephones team
Replacement phone for mum
Bought this phone to replace one my mum has had for nearly a decade. It’s very good though she does say it’s not as loud as the origional. All in all great delivery and the phone still is very loud compared to a standard phone.
9 December 2025
Very pleased with service
Easy to buy online, really pleased with phone as it suits my 93yr dad in a Care Home. It's easy to use too. Amplified Telephones were efficient and kept me informed of tracking and phone arrived as arranged. They also followed up and checked all went well. Very pleased with service.
13 December 2025
The phone is remarkable mum could hear…
The phone is remarkable mum could hear clearly on it easily can see the keys and dial, excellent value for money and excellent customer service as I had to call with a query as I didn't realise there was no phone book as such so ,there are boxes to pre set and dial but mum wants loads as at 86 years old she didn't want to dial out the number manually,so ,sadly had to return it, I spoke to a very pleasant man and he gave me a return code , highly recommend this company absolutely deserves 5stars
2 December 2025
Product was fine but the customer…
Product was fine but the customer service is lacking. I paid for next day delivery but at no point did it say the cut off was 2pm at the point of payment and they were less than sympathetic, even though I called up immediately, refusing to reduce the £10 next day delivery fee to standard charges
4 December 2025
Reply from Amplified Telephones
Dear Jake,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the product, and we’re sorry to read that you felt let down by the experience.
We’d like to clarify a few details around your order. Our delivery information is shown on the product page under the Delivery tab, where we explain that orders placed before 2:00 pm (Monday–Friday) are usually dispatched the same day.
As your order was placed at 5:00 pm, this was unfortunately outside of the dispatch cut-off, so we weren’t able to guarantee same-day dispatch on this occasion.
That said, your order was promptly dispatched on 04/12/25 using the next working day service selected at checkout. The courier attempted delivery on 05/12/25, but as no one was available to receive the parcel, it was subsequently successfully delivered on 08/12/25.
Regarding the delivery charge, the £10 fee applied was for the upgraded next working day service you selected. As standard delivery is already free, there is no lower postage charge to revert to, and the next-day delivery fee was applied correctly based on the service chosen.
For this reason, we’re unable to offer a refund of the delivery charge on this occasion.
We apologise for any frustration caused and hope this helps to clarify the situation.
If you have any further questions, our customer service team will be happy to help.
Kind regards,
Lakshan
Amplified Telephones team
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