Amtico Reviews 431

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product's quality, durability, and attractive finish. Many customers highlighted the flooring's ability to withstand family life, including children and pets, and its ease of maintenance. The service, from showroom assistance to fitting, was consistently described as excellent, with staff being helpful, professional, and ensuring customer satisfaction. However, some people were dissatisfied with the product's appearance, noting that it looked dull or dirty shortly after installation, or that the actual product differed significantly from samples. A few other people also felt that the quality had declined over time, with newer installations showing poor durability or susceptibility to scratches and damage. Additionally, some customers reported issues with adhesive residue left by fitters and problems with the installation quality, such as uneven cuts or tiles not connecting properly.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with its quality and... See more

Quality

Customers consistently note positive experiences with quality, praising its durability, appearance, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having our first Amtico 22yrs ago in main hallway and still getting comments of how good it still looks we knew we wouldn’t be disappointed. Had 3 more rooms done since at different times and all wea... See more

Company replied

Rated 5 out of 5 stars

I wanted to share how pleased I am with my new Amtico flooring! The quality truly stands out, it feels durable, looks fantastic and has already made a difference in my space. Based on my experience... See more

Company replied

Rated 5 out of 5 stars

you did "everything" You said. Excellent help in showroom, samples offered to help final chice. Fitted on date promised, superb fitter, small mark mentioned on completion. You came back twice with no... See more

Company replied

Rated 5 out of 5 stars

You guys were amazing I moved into a new build 5 yrs ago and have only now activated my warranty. I assumed the house builder had done this. Anyway, after explaining my situation to Amtico they... See more

Company replied


Company details

  1. #8 of 11 best companies in Manufacturing Service

Written by the company

Our extensive range of luxury vinyl tiles is innovative and unrivalled, ensuring that there's an Amtico floor that's perfect for your space. For more than 50 years we've been designing, innovating and manufacturing LVT flooring that is not only beautiful but flexible, durable and sustainable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You guys were amazing

You guys were amazing
I moved into a new build 5 yrs ago and have only now activated my warranty. I assumed the house builder had done this.
Anyway, after explaining my situation to Amtico they provided a warranty without any resistance, and I received the certificate a few days later.
You may pay a little extra but get a whole lot more.

16 January 2026
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so happy to hear you are pleased with the service you have received. Thank you!

Rated 3 out of 5 stars

Product good, fitment not so good.

We had Amico flooring laid throughout the ground floor of our new house and we are very happy with the overall effect. Having lived with it for a month now it is easy to clean and maintain. The down side is that I have noticed a few areas where the flooring is lifting, which I guess is down to it not being fitted too well. I will update this review following the upcoming rectification visit of the contractor.

7 January 2026
Amtico logo

Reply from Amtico

Hello, thank you for your review. Please feel free to contact our Technical Team if you need any advise or support on 02476 861409 or via email on technical.support@amtico.com.
Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 5 out of 5 stars

Lovely Amtico floor in our new home

Lovely Amtico floor in our new home. Love the colour and design. Complimentary cleaning kit and good, clear instructions on care and cleaning.

7 January 2026
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so happy to hear you are pleased with your Amtico floor in your home! Thank you

Rated 5 out of 5 stars

Good quality

Good quality, appears to be hard wearing, decent range, attractive finish. It was fitted quickly and looks good still after 6 months.

7 January 2026
Amtico logo

Reply from Amtico

Hello, thank you for your 5 star review! We are so pleased to hear you are happy with your Amtico floor. Thank you!

Rated 5 out of 5 stars

My Amtico looks great

Our new home looks great with Amtico flooring in the kitchen dining room and bathrooms. Easy to look after.

7 January 2026
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so happy to hear you are pleased with your Amtico floor in your home!

Rated 5 out of 5 stars

Very happy

Never had flooring before always wanted it Having just moved into a new home all the flooring was Amtico and was so happy. It is beautiful to look at. Very very happy

28 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so pleased to hear you love your Amtico floor in your home. Thank you

Rated 5 out of 5 stars

A fantastic product

A fantastic product, much admired by all our friends

7 January 2026
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so pleased you are happy with your Amtico floor. Thank you

Rated 1 out of 5 stars

Not worth the money

Had Amtico for 8 years in my first home and it was very durable. Had it for less than a year in my new home and it is of very poor quality and scuffs/scratches very easily. We are careful with how we live and treat our property but this is ridiculous. They have probably changed the materials to a poorer quality.
If you are looking for good quality flooring, this isn’t for you, especially at the astronomical price they charge. We bought this to last but it will be getting replaced next year. So disappointed.

13 January 2026
Unprompted review
Amtico logo

Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor.
Please contact our Technical Team on 02476 861409 or via email on technical.support@amtico.com and we will ensure you get a reply.
Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 5 out of 5 stars

The Amtico fitter was so helpful

The Amtico fitter was so helpful, giving ideas for the laying pattern of my chosen tiles. Very thoughtful and respectful of my son's disability.
The flooring itself is beautiful and has created the perfect finishing touch to my new kitchen.

26 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review!
We are so happy to hear you are pleased with your Amtico floor.
Thank you

Rated 3 out of 5 stars

Amtico flooring is OK but it has to…

Amtico flooring is OK but it has to many condition to maintain the flooring in good condition. You can only use recommended door mate, rugs etc.

10 December 2025
Amtico logo

Reply from Amtico

Hello,
Thank you for taking the time to leave a review!
The Amtico Team

Rated 5 out of 5 stars

Pricey but good

Excellent care and attention to making exacting preparation and perfection in laying the product.

10 December 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review!
We are so happy to hear you are pleased with the service you received.
Thank you

Rated 4 out of 5 stars

All good but a couple of points

The product is very good and we are delighted with our flooring. We did have some problems with getting adhesive marks removed but these were resolved with the supplier. Quite surprised that only your approved suppliers can fit the flooring if the warranty is to be forthcoming, when we had experienced flooring fitters ready to do it.

19 November 2025
Amtico logo

Reply from Amtico

Many thanks for taking the time to leave a review!
I am sorry to hear that you had adhesive marks on your floor, but great to hear that they have now been removed.
Thank you
The Amtico Team

Rated 5 out of 5 stars

Great customer service from Helga

Great customer service, guidance and assurance with numerous queries, very professional services by Helga.

10 December 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so happy to hear you are pleased with the service you received from Helga.
Thank you
The Amtico Team

Rated 5 out of 5 stars

Very satisfied with our latest Amtico…

Very satisfied with our latest Amtico flooring fitted efficiently (in our 6th room) by James of Fabulous Floors Hurstpierpoint

6 October 2025
Amtico logo

Reply from Amtico

Hello,
Many thanks for leaving a 5 star review.
We are so happy to hear you are pleased with the service you received from Fabulous Floors.
Thank you

Rated 5 out of 5 stars

Expectations exceeded

The company (Bespoke Flooring, Pontypridd) were very good indeed. In readiness our two rooms required old Marley floor tiles to be removed as they tested positive for asbestos. Bespoke arranged a registered contractor to undertake the work. Immediately following that job Bespoke laid a new membrane, self-levelling compond and then the flooring itself. Dan and his co-worker (Tom) did an excellent job with the finish far exceeding our expectations.

24 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are so happy to hear you are pleased with the service you received. Thank you

Rated 5 out of 5 stars

Looks great down on my hallway floor

Looks great down on my hallway floor, just wished the fitters wiped any glue off the tops of the strips immediately. As now I keep finding glue that’s really hard to remove.

24 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your 5 star review! We are sorry to hear about the glue, please contact our Technical Team on 02476 861409 or via email on technical.support@amtico.com to help.Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look