Amtico Reviews 431

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product's quality, durability, and attractive finish. Many customers highlighted the flooring's ability to withstand family life, including children and pets, and its ease of maintenance. The service, from showroom assistance to fitting, was consistently described as excellent, with staff being helpful, professional, and ensuring customer satisfaction. However, some people were dissatisfied with the product's appearance, noting that it looked dull or dirty shortly after installation, or that the actual product differed significantly from samples. A few other people also felt that the quality had declined over time, with newer installations showing poor durability or susceptibility to scratches and damage. Additionally, some customers reported issues with adhesive residue left by fitters and problems with the installation quality, such as uneven cuts or tiles not connecting properly.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with its quality and... See more

Quality

Customers consistently note positive experiences with quality, praising its durability, appearance, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having our first Amtico 22yrs ago in main hallway and still getting comments of how good it still looks we knew we wouldn’t be disappointed. Had 3 more rooms done since at different times and all wea... See more

Company replied

Rated 5 out of 5 stars

I wanted to share how pleased I am with my new Amtico flooring! The quality truly stands out, it feels durable, looks fantastic and has already made a difference in my space. Based on my experience... See more

Company replied

Rated 5 out of 5 stars

you did "everything" You said. Excellent help in showroom, samples offered to help final chice. Fitted on date promised, superb fitter, small mark mentioned on completion. You came back twice with no... See more

Company replied

Rated 5 out of 5 stars

You guys were amazing I moved into a new build 5 yrs ago and have only now activated my warranty. I assumed the house builder had done this. Anyway, after explaining my situation to Amtico they... See more

Company replied


Company details

  1. #8 of 11 best companies in Manufacturing Service

Written by the company

Our extensive range of luxury vinyl tiles is innovative and unrivalled, ensuring that there's an Amtico floor that's perfect for your space. For more than 50 years we've been designing, innovating and manufacturing LVT flooring that is not only beautiful but flexible, durable and sustainable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Looks amazing & great quality

When we first saw the design we knew we wanted it! Although rather expensive, it looks amazing. Floormaster gave a first class service, the fitter was really knowledgeable & experienced in fitting Amtico & would highly recommend.

30 September 2025
Amtico logo

Reply from Amtico

Hello, thank you for taking the time to leave your review! We are so pleased to hear you love your Amtico in your home. Thank you!

Rated 5 out of 5 stars

Amtico flooring for a hall

We have had amtico flooring before and have found that it is very easy to keep and never wears out.
Our amtico was supplied and laid by Dynes Flooring in Coalisland in Northern Ireland who did a superb job and took great pains to ensure that we chose the right floor for our hall and also that it was laid correctly and to our specifications. We were very happy with the overall experience.

24 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a 5 star review! We are so pleased to hear you love your Amtico in your home. Thank you!

Rated 1 out of 5 stars

Damaged Click Smart

Only needed 2 boxes of click smart tiles for my bathroom. The second box had bits falling of it and the tiles wouldn’t connect properly. As I had done half I used these and had to glue some seals to make sure they were water tight but it looks awful. So disappointed, I spent ages choosing them and thought Amtico were reputable. I informed them of the batch, not expecting any recompense but they didn’t even reply. Definitely wouldn’t use Amtico again.

29 October 2025
Unprompted review
Amtico logo

Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor and many apologies that you did not get a reply.
Please contact our Technical Team on 02476 861409 or via email on technical.support@amtico.com and we will ensure you get a reply.
Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 3 out of 5 stars

No after care service

The floor looks lovely but it has a mark on it from a workman, as the floor was laid while house was being renovated. I have contacted the shop I bought it from for some help or advice how to remove the marks and have had no response. I have called them on a number of occasions. They did mention about a polish but this never happened either? I paid over £8,000 in total so would have expected a better after care service.

14 November 2025
Amtico logo

Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor. Please contact one of our Technical team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm).
Thank you

Rated 5 out of 5 stars

Excellent lvt

Excellent lvt. Lovely finish. Easy to look after. Really pleased with the end result

24 November 2025
Amtico logo

Reply from Amtico

Hello
Many thanks for leaving a lovely comment and a 5-star review. We are delighted you are happy with your new Amtico floor.

Merry Christmas
The Amtico Team

Rated 5 out of 5 stars

Ordered our flooring from King's in…

Ordered our flooring from King's in York & it was fitted as arranged, taking about two days to complete.
Looks great & has really made a difference to our kitchen. We have had many positive responses over the last 4 weeks since completion.
No complaints from this purchaser !

24 November 2025
Amtico logo

Reply from Amtico

Hello

We are so happy you are pleased with Kings in York and had a good installation experience for your Amtico floor.
Many thanks for leaving a lovely comment and a 5-star review.

Merry Christmas
The Amtico Team

Rated 5 out of 5 stars

The floor fitter had shared the…

The floor fitter had shared the positive aspects of the product and we have had three rooms, kitchen, hallway and stairs filled completely.

24 November 2025
Amtico logo

Reply from Amtico

Hello

We are so happy you are pleased with your new Amtico flooring and it lived up to your expectations.
Many thanks for leaving a 5-star review.

Merry Christmas
The Amtico Team

Rated 5 out of 5 stars

We love our new flooring

We love our new flooring. We had it installed by Bespoke Flooring Studio in Pontypridd. The boys did a superb job with all the prep beforehand and on the installation. Very skilled workers and clean with it.
We would highly recommend them and the flooring as well. Expensive but worth it

24 November 2025
Amtico logo

Reply from Amtico

Hello

We are so happy you are pleased with Bespoke Flooring Studio and you had a great installation experience for your Amtico floor.
Many thanks for sharing your experience and for your 5-star review.

Merry Christmas
The Amtico Team

Rated 5 out of 5 stars

It was recommended by family

It was recommended by someone in the family the people who fitted the flooring was kind clean and tidy also did a great job

14 November 2025
Amtico logo

Reply from Amtico

Hello,

Many thanks for leaving a 5-star review and sharing your experience. We are very pleased you're happy with your new Amtico floor.

Merry Christmas
The Amtico Team

Rated 5 out of 5 stars

Great quality and fitting.

The flooring looked even better when it had been laid. We were so impressed with it we have chosen the same flooring for another room.

10 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a 5 star review! We are so pleased to hear you love your Amtico in your home. Thank you

Rated 5 out of 5 stars

Great service supplying samples

Great service supplying samples . We have this throughout hall, kitchen diner and bathroom now . Looks fab . Just wish more stockists sold the cleaner as don’t like buying online .

10 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a 5 star review!

Rated 5 out of 5 stars

Great service from start to finish and…

Great service from start to finish and an amazing product which has transformed our home, it certainly gives it the wow factor and shouts out quality, would recommend without hesitation,

6 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a 5 star review! We are happy to hear you love your Amtico in your home. Thank you!

Rated 2 out of 5 stars

Really hard to clean to get all the…

Really hard to clean to get all the glue off tried
Everything still looks rubbish

6 November 2025
Amtico logo

Reply from Amtico

Hello,
We are very sorry to hear that you are unhappy with your Amtico Floor. Please contact one of our Technical team on 02476 861409 or via email on technical.support@amtico.com who will be able to discuss this further. Please note office hours are Monday - Friday (8.30am - 4.45pm). Thank you

Rated 5 out of 5 stars

Amtico as an Inducement to purchase

The flooring was laid as part of the inducement to purchase the house.
We have it in the entrance hallway, kitchen/diner, family bathroom and en-suite.
It has been laid professionally, and Im quite impressed by the look and feel of the grain.
The tiled look has been laid in the family bathroom and en-suite, this too has been laid professionally.

8 October 2025
Amtico logo

Reply from Amtico

Hello, thank you for leaving us a 5 star review! We are so pleased you are pleased with your Amtico floor! Thank you.

Rated 4 out of 5 stars

Excellent product - what mats work in it though?

The product looks excellent - seems top quality. Fitted very well so I would have given a full five star score. However we didn’t realise the complexity of getting the correct type of runner and door mat. Some better advice on this would have been welcomed.
However can’t fault the quality of the flooring itself.

6 November 2025
Amtico logo

Reply from Amtico

Hello, thank you for your review We are so pleased you are happy with your Amtico floor! Thank you for your feedback we will take this on board. Thank you

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