Andy Wilson Financial Services Ltd Reviews 87

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise and helpfulness, making complex processes smooth and straightforward. Many highlight the excellent customer service, noting the clear communication, quick responses, and personalized attention received throughout their interactions. The service provided is frequently described as top-notch, with people appreciating the efficiency and the ability to secure the best possible deals. Reviewers also commend the company for its professional and understanding approach, particularly for first-time buyers or those with unique circumstances, ensuring all options are clearly explained.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the excellent advice and guidance received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you, Robert, for helping us secure the best possible mortgage deal. You went above and beyond, continually revisiting and revising the options to make sure we locked in the lowest rate availab... See more

Company replied

Rated 5 out of 5 stars

Robert recently secured a mortgage for me for the second time. He makes what can seem like a potentially time-consuming or stressful process, so easy and even enjoyable! He secured the best deal for m... See more

Company replied

Rated 5 out of 5 stars

Robert Drury has been excellent and wonderfully patient in helping me find the right mortgage deal for me. What I thought would be an admin heavy task with endless jumps through hoops ended up being o... See more

Company replied

Rated 5 out of 5 stars

Robert was extremely helpful, clear, informative and attentive throughout the whole process. Everything was explained quickly and clear for us to understand. Can’t thank him enough for making t... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Andy Wilson Financial Services is a Mortgage and Equity Release specialist advice company based in Lincoln, Lincolnshire. The business was started in 2011 by Andy Wilson, who has over 44 years experience in mortgages and property transactions. Andy advises on equity release and later life lending, and is joined by Robert Drury and Steve Taylor, our specialist mortgage advisers. With a combined 133 years experience in financial services, our team is well placed to help clients with their borrowing requirements. We have seen it, done it, and can carefully explain all you need to know to make sound financial decisions for the future. Andy Wilson Financial Services is a Mortgage and Equity Release specialist advice company based in Lincoln, Lincolnshire. The business was started in 2011 by Andy Wilson, who has over 44 years experience in mortgages and property transactions. Equity Release includes Lifetime Mortgages and Home Reversion schemes. We can advise and arrange Lifetime Mortgages and will refer you to an approved specialist for Home Reversion schemes. *** You will be charged a fee; we charge £495 to provide our advice and a written recommendation following a face to face meeting. We also charge £800 to process an application to a Lifetime Mortgage provider. *** Lifetime Mortgages are applicable for over 55s only, may affect eligibility to means tested state benefits and can affect the inheritance you may leave. *** Think carefully before securing any other debts against your home. Your home/property may be repossessed if you do not keep up repayments on a mortgage or other debt secured on it. The Financial Conduct Authority does not regulate some forms of Buy to Lets. *** Andy Wilson Financial Services is a trading style of Andy Wilson Financial Services Ltd, which is an appointed representative of HL Partnership Ltd which is authorised and regulated by the Financial Conduct Authority. *** Andy Wilson Financial Services Ltd is registered in England No. 07547809. Registered Office: Landmark House, 1 Riseholme Road, Lincoln, LN1 3SN **3


Contact info

4.9

Excellent

TrustScore 5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We considered Equity release but just…

We considered Equity release but just needed a guiding hand, looked for Financial Services near us & Andy Wilson Financial Services popped up, we checked the reviews & thought we would get in touch, best thing we did, Andy came to our home for an initial consultation & explained our options, he was so down to earth & we felt so at ease with him, he & his team guided us through the whole process, he kept us informed & any queries he answered pretty much straight away (even answered emails while on holiday) the process was done & dusted within 6 to 8 weeks, if you are worried or unsure if Equity Release is for you don't hesitate to get in touch with Andy he most certainly is THE man to help you out.

1 October 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Wow! Thank you very much Jo. It was a pleasure to help you both, and we appreciate your kind words.

Rated 5 out of 5 stars

Equity Release

Had the pleasure to employ Andy to obtain equity release of a residential property for a dear friend of mine in Lincoln. As a witness to all the meetings, Andy was sincere, polite and understanding to what was required. He acted quickly and diligently, leaving no stone unturned.

Andy ensured that his customer and myself as witness, fully understood what was involved with the process of obtaining equity release in a property. His services were excellent and on a like for like basis, easily undercut the online quotes from larger commercial companies. Looking for an Independent Financial advisor, give Andy Wilson a call.

30 October 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Many thanks Andy! Your own input helped this vulnerable lady significantly too, a real team effort and a very satisfactory outcome for her.

Rated 5 out of 5 stars

Robert was fantastic!

From start to finish Robert was amazing in helping us find the right mortgage for us. As first time buyers, we thought it would be quite an overwhelming and complicated process, however Robert explained everything and answered all of our questions thoroughly. When reviewing potential deals, he allowed us to make our decisions, but advised of which ones would be most suited to us. He produced documents and gave us updates quickly and was always on hand to answer any questions we had. We have been passing his contact details onto family and friends, and will definitely visit him again when we need to renew our mortgage. We cannot recommend or thank Robert enough.

25 September 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you so much for your detailed review Georgia and Haydn, we are very grateful!

Rated 5 out of 5 stars

Throughout the whole process Steve was…

Throughout the whole process Steve was always on hand to help, advise and guide us. Steve was very flexible and always willing to work around our schedules to suit us. We would recommend Steve to our friends and family

21 October 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thanks for your kind words Andrew, they are much appreciated!

Rated 5 out of 5 stars

5 stars isn't enough

5 stars isn't enough. Andy explained everything and his communication was excellent. Very professional and would highly recommend him for equity release.

7 October 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you Norma, we will quite happily accept more than 5 stars! It was a pleasure to work with you.

Rated 5 out of 5 stars

Excellent and confidence-inspiring service from Robert

Robert Drury has been excellent and wonderfully patient in helping me find the right mortgage deal for me. What I thought would be an admin heavy task with endless jumps through hoops ended up being one of the simplest financial transactions I've ever completed. Robert clearly knows his stuff and he was able to answer all my questions. I had complete confidence that Robert (a) had everything in hand and (b) was working in my best interests. I wouldn't arrange a mortgage without him.

6 October 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

We appreciate your kind comments Chris, thank you!

Rated 5 out of 5 stars

Excellent

Excellent, proactive and really helpful. We have remortgaged through them a number of times and will do so again.

1 October 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you for your kind words Nathaniel. We look forward to seeing you again!

Rated 5 out of 5 stars

Best service and would highly recommend

Robert was extremely helpful, clear, informative and attentive throughout the whole process.

Everything was explained quickly and clear for us to understand.

Can’t thank him enough for making the whole process smooth sailing! Wouldn’t want to use anyone else from now on and will highly recommend to anyone looking to remortgage

9 September 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you for your kind words Leanne, and we very much appreciate recommendations!

Rated 5 out of 5 stars

Andy Wilson is a consummate…

Andy Wilson is a consummate professional. He guided us through the intricacies of lifetime mortgages with discretion, tact and knowledge borne of experience. In all he acted fairly and exerted no pressure. He achieved an excellent result for us. A pleasure.

30 July 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you very much for those words which are gratefully received!

Rated 5 out of 5 stars

Excellent Mortgage Service

Robert Drury is one of the most consummate professionals I know. His knowledge has been collated through many years in the financial industry and is vast. Add to that his lovely personality and his ability to put people at ease, and you have the all round package. I would recommend Robert for all mortgage and mortgage related services without question.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Great personal service

Andy sorted my first mortgage for me over 40 years ago and when cicumstances required a re-mortgage, he was the first person I thought of. By then he had set up on his own and his affable, professional but warmly personal approach means I've stuck with him throughout. More recently, I've needed him again and he came to my house to explain the Equity Release options and brough Robert with him to explain a more traditional mortgage. They were both great - explaining all the pro's and con's of each approach for me in my individual circumstances. I took a few days to consider and do my own research and decided the mortgage route was best for me. Since then I've largely been dealing with Robert who I have to say is 'Andy, mark 2' - the same relaxed but professional style. I have no qualms in recommending them most highly.

26 June 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you so much Ms G. Clearly, Andy first helped you when he was about 12. We really appreciate your kind comments!

Rated 5 out of 5 stars

Great advice, professional and trustworthy

Andy carefully explained the Equity Release options available to us, listened to our needs and found the best solution. He acted quickly to secure the offer and helped us navigate the legal aspects - nothing was too much trouble, even when he was on holiday, to get our deal over the line. Great customer service and I would recommend his services to anyone considering the Equity Release option.

30 June 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you Robert for your lovely words. It was a pleasure to help you both!

Rated 5 out of 5 stars

Mortgage application and advice

Robert helped us with several mortgage applications in circumstances that were not the norm. We were given prompt and understandable information about our options, and would highly recommend Robert to anyone else looking for mortgage advice.

24 June 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you Shaun, we appreciate your kind words!

Rated 5 out of 5 stars

Robert was fantastic from start to…

Robert was fantastic from start to finish. As a first time buyer it was great to be able to talk to someone who could explain things in less complex terms.

6 June 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Kind words Katie, thank you!

Rated 5 out of 5 stars

Spray foam and Equity Release

Andy Wilson and I both appeared on a You and Yours consumer programme some time ago about the difficulty in obtaining Equity Release on property which had spray foam installed.
I later consulted him about the same problem and he gave me expert advice pro bono to assist me in a claim. I have valued his support and am grateful for his advice in this matter as an expert in the field.

1 June 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you Andrew for your kind words! Our work is not always about arranging a mortgage, sometimes it is to help, guide and advise without earning in the process, and we are happy to do it.

Rated 5 out of 5 stars

After Sales Service

Opting for equity release was a big decision. Andy Wilson carefully discussed the pros and cons with us – and there really are many. When we arrived at the right figures, Andy suggested the right deal and the right people to make it all work. And it did. His professionalism was with us at every step of the way. Andy Wilson Financial Services also provide the best and rarely found after-sales service. We would not hesitate to recommend them to anyone.

28 May 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you both so much for your kind words. We appreciate your business and we are very pleased that you are so happy with the outcome!

Rated 5 out of 5 stars

Highly recommend

We can’t speak highly enough of the advice and help Robert has provided, both with a remortgage and a house move. His calm, professional and diligent approach ensure not only the best options are presented but confirm that you’re in a safe pair of hands!

28 March 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thanks Alyx, your comments are much appreciated!

Rated 5 out of 5 stars

A Professional, Friendly and Confident Service.

A Professional, Friendly and Confident Service.
Andy visited us with a view to taking out equity release on our house. His advice and research covered all avenues open to us making the choice so much easier. The problems we faced were sorted with a confident approach and his guidance was second to none. Any questions were answered promptly. Thank you Andy, we would definitely recommend you for all financial requirements.

22 April 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thjank you for your kind words Michael. It was a pleasure to advise and guide you both, with a good outcome in the end and despite the lender making it difficult!

Rated 5 out of 5 stars

Andy Wilson - a professional and friendly approach

Andy came to meet us to discuss equity release on our bungalow. We immediately felt completely at ease and Andy had a way of explaining all our options, without pressure, and was very easy to understand. We decided to proceed with the offer that met our needs and Andy was with us every step of the way. He was always extremely prompt with emails and telephone calls, and didn’t make us feel silly if we asked for explanation on anything. He kept us continually updated during the process and was genuinely a delight to work with. If anyone is considering which company to use and is looking at all the reviews, this company’s reviews speak for themselves and are absolutely genuine. I would not hesitate to recommend Andy and the team to friends and family. Well done Andy and thank you for your professional and friendly approach.

31 October 2024
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you so much Julie, we are touched by your kind comments which are much appreciated.

Rated 5 out of 5 stars

Robert is your man for mortgages!

Robert first assisted us with a remortgage a few years ago. His excellent customer service, friendly yet professional manner mean there was no doubt we’d ask for his assistance when moving house recently. Robert provides a variety of options and honest advice whilst not overloading us with jargon which allowed us to make a well informed decision about our mortgage and affordability.

31 March 2025
Unprompted review
Andy Wilson Financial Services Ltd logo

Reply from Andy Wilson Financial Services Ltd

Thank you for your comments Elise, we are delighted you feel you had great service!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look