Angels Cars Reviews 

253
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with service reliability, frequently experiencing last-minute cancellations or drivers failing to show up for pre-booked journeys, often without adequate notification. People also faced considerable delays in pick-up times and extended journey durations. Furthermore, the booking process was often problematic, with some finding it difficult to manage or confirm reservations. Reviewers also described instances of unprofessional service and concerns regarding driving practices. However, some customers also noted positive interactions with drivers, mentioning specific individuals who were described as polite, helpful, and respectful, contributing to a pleasant travel experience.

What people talk about most

Service

Customers consistently note negative experiences with service, citing frequent cancellations, often due to a... See more

Booking process

Users describe significant dissatisfaction with the booking process, frequently reporting last-minute... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising drivers for being polite,... See more

Delivery service

People report negative experiences with delivery service, primarily due to frequent delays and drivers... See more

Cancellation

Reviewers highlight significant dissatisfaction with the cancellation process, frequently reporting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

cancelled my car as couldn't reach me by phone ( I was working and waiting for my taxi b4 getting a train). If you are going to make it essential to confirm by phone (even after confirming on e mail)... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more


Company details

  1. Taxi service
  2. Limousine service
  3. Minibus taxi service
  4. Transportation service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.


Contact info

1.8

Poor

TrustScore 2 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(253)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

UNRELIABLE

What ever negative comments people have made on this platform is so true. I booked a cap I was told I will wait for 10 minutes. After waiting for 30 minutes I called again and they told me to wait for 10 minutes after another 20 minutes I rang and was told there was no cap.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

They took by booking then text me to…

They took by booking then text me to cancel it and said if want to rebook to call a specific number - I called that number only to be verbally abused by the operator for calling the wrong number - the number they gave me - they then transferred me and I was told there was never any drivers and that’s why it was cancelled - unprofessional and unreliable

28 June 2023
Unprompted review
Rated 1 out of 5 stars

Reckless driver- we felt unsafe the…

Reckless driver- we felt unsafe the whole journey as his driving skills were so poor, especially on the motorway, he was constantly swerving, sitting across multiple lanes, speeding up and slowing down aggressively. He also said he had no change when it came to payment at the end of the journey, despite me selecting cash when making the booking.

22 June 2023
Unprompted review
Rated 1 out of 5 stars

Surprised to read any good reviews…

Surprised to read any good reviews here. Trip Advisor have the rating as 1.5 which seems more accurate.
Like others have said, left my disabled mum and I stranded in the street for 45 mins when was told 10 to 15 mins max. Then didn’t make it anyway as they went to the wrong place, rang and told us we had got it wrong and they were driving off, just take it up with the office. No attempt to clarify and pick us up. They knew we were two vulnerable women too which makes it worse somehow.
Actually they were in the wrong place and had a clear pick up place on both verbally and in writing! So no idea how they could go to the wrong place.
And their office is literally 3 mins away!?! Doesn’t inspire confidence for a longer trip.
The attitude was awful, rude, abusive too.

20 June 2023
Unprompted review

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