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Angels Cars Reviews 

253
•
TrustScore 2 out of 5

1.8

Taxi service
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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall. Many customers faced significant problems with the service, frequently encountering last-minute cancellations of pre-booked rides without notification or alternative solutions. Reviewers also often reported drivers being late or failing to show up, causing missed appointments and travel disruptions. Concerns were raised about unprofessional driver and staff behavior, including rudeness, unsafe driving, and refusal to provide services. However, some customers also noted positive interactions with certain drivers, describing them as polite, helpful, and professional.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing disappointment and frustration.... See more

Booking process

People report negative experiences with the booking process, often encountering last-minute cancellations... See more

Staff

Customers consistently note ambiguous experiences with staff, with some praising drivers for being polite,... See more

Delivery service

Users describe negative interactions with delivery services, frequently citing significant delays and... See more

Cancellation

Consumers find cancellation to be a source of significant frustration and inconvenience, with many reporting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

I have used Angel cars once before successfully. This time I sought to book a taxi to pick up my husband and myself from Twickenham Station and take us to Hampton. I was informed that they couldn’t do... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

I ordered a taxi 3 days in advance of needing it for a time critical journey on Christmas Day that also involved a child. We reconfirmed on Christmas Day morning that everything was ok then about... See more

Company details

  1. Taxi service
  2. Limousine service
  3. Minibus taxi service
  4. Transportation service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.

Contact info

1.8

Poor

TrustScore 2 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(253)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

All well in the end…

System was down when I made the reservation so no confirmation, main office phone was also down but managed to get another branch & they confirmed the reservation.
Driver arrived 5 minutes early, SMS notification. Smooth drive to Heathrow Airport.

24 April 2023
Unprompted review
Rated 1 out of 5 stars

Never ever use this company

Never ever use this company! We had booked a taxi to pick us up from the airport and 10min before they were to pick us up they cancelled the trip with no warning! They are awful!!!! AVOID

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service

Ordered a cab told 10 minutes, 30 minutes later also told it would be 10 minutes, 15 minutes later also told it would be 3 minutes. Gave up after an hour!!
Appalling service.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

TO BE AVOIDED!

A no-show! I booked about a week beforehand to go from a party to the train station but about an hour before they were due to collect me I got a confusing text saying I had cancelled so I rang and was told there were no drivers available for my journey. No apology and the person could not wait to hang up. I didn't get a chance to explain that I was a single female stranded in London at night, trying to get to the last train home!

I guess the relatively low fare should have alerted me to the potential for problems? The next taxi company I called charged double. Still, I will never try this company again!

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Shocking drive

It was a senior driver which is fine however he was 10 min late took the wrong turn when using a sat nav road position was dangerous to other road users and passengers and then asked for more money that was agreed

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Never use this company!

I have tried them few times and they are always late. Today the driver was 20 min late for my airport journey and came shouting at me, alegedely because i have them the incomplete address. He was totally unvivilised, refused to help me with luggage, kept shouting and refusing to start the car. He at one point said he does not want to go to the airport and tried to het me out of the car. Maximum humiliation that never happened to me and the call center is a joke. Avoid, avoid, avoid

24 March 2023
Unprompted review

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