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Angels Cars Reviews 

253
•
TrustScore 2 out of 5

1.8

Taxi service
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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were let down by their experience overall. Many customers faced significant problems with the service, frequently encountering last-minute cancellations of pre-booked rides without notification or alternative solutions. Reviewers also often reported drivers being late or failing to show up, causing missed appointments and travel disruptions. Concerns were raised about unprofessional driver and staff behavior, including rudeness, unsafe driving, and refusal to provide services. However, some customers also noted positive interactions with certain drivers, describing them as polite, helpful, and professional.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing disappointment and frustration.... See more

Booking process

People report negative experiences with the booking process, often encountering last-minute cancellations... See more

Staff

Customers consistently note ambiguous experiences with staff, with some praising drivers for being polite,... See more

Delivery service

Users describe negative interactions with delivery services, frequently citing significant delays and... See more

Cancellation

Consumers find cancellation to be a source of significant frustration and inconvenience, with many reporting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing and DANGEROUS service. The driver was 15 minutes late and I had to call the operator several times to get an update. The car and driver were smelly and not clean. Despite having fo... See more

Rated 1 out of 5 stars

I have used Angel cars once before successfully. This time I sought to book a taxi to pick up my husband and myself from Twickenham Station and take us to Hampton. I was informed that they couldn’t do... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

I ordered a taxi 3 days in advance of needing it for a time critical journey on Christmas Day that also involved a child. We reconfirmed on Christmas Day morning that everything was ok then about... See more

Company details

  1. Taxi service
  2. Limousine service
  3. Minibus taxi service
  4. Transportation service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.

Contact info

1.8

Poor

TrustScore 2 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.8

All reviews

(253)

40 reviews in the last 12 months

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Rated 2 out of 5 stars

Taxi was dirty

Taxi was dirty, inside and outside. It was late (just 7 min though, but you guys in the past used to be super on time), the driver barely acknowledged my presence (other than asking if I had the money) and kept talking over the phone. He never left the car to open the booth or to say hi. Definitely not great impression

3 March 2023
Unprompted review
Rated 5 out of 5 stars

great driver

great driver, his first day (he’s from south France), his second job of the day - friendly helpful polite, 10 out of 10

2 March 2023
Unprompted review
Rated 3 out of 5 stars

The driver was great but two issues

The driver was great but two issues -

- I didn’t receive a text until after my journey so didn’t know which car/registration

- the person who took booking yesterday on the phone told me they took cards - I asked! - so the driver had to stop for cash and the journey cost me £7 extra as of course he had no change

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Miran the King

The driver named Miran is one decent and professional individual.. Friendly and polite... My friend and I enjoyed the ride.. We are happy with his service and will call you for the next trip, definitely... ⭐⭐⭐⭐⭐

6 February 2023
Unprompted review
Rated 4 out of 5 stars

Courteous and helpful

The driver contacted me to let me know he was there...he was early as my plane had just landed, but that was because he took someone to the airport earlier.
He help with my bags, he was kind and considerate with just enough conversation to be considerate and not intrusive to make the journey a pleasant one.

28 January 2023
Unprompted review

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