Anglian Plumbing Heating and Electrics Reviews 26

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Lance and his team were brilliant from the first call when my boiler had started leaking and not working to replacing it with a new one all within days of my call out. Lance goes above and beyond with... See more

Company replied

Rated 5 out of 5 stars

Lance and his team have been so helpful! Really great to know a company that can do just about anything with decades of experience behind them. Theyve quickly made our kitchen functional after it w... See more

Company replied

Rated 5 out of 5 stars

cannot recommend Anglian PHE Ltd highly enough. We needed a new hot water cylinder replaced in our small home where space is very limited. It was a physically demanding job; the old cylinder was... See more

Company replied

Rated 1 out of 5 stars

Terrible service. Lance tried to charge £400 without even properly looking at the boiler. Half cleaned a condensate and the boiler still didn’t work - despite me paying for a service. Wanted to com... See more

Company replied

Company details

  1. Heating service
  2. Electrical engineer
  3. Gas engineer
  4. Gas installation service
  5. Plumber

Written by the company

Here at AnglianPHE Plumbing, Heating and Electrics Ltd we strive to cover most aspects of the domestic home, from faulty boilers heating systems and electrical sockets we cover all areas in sorthern Suffolk and northern Essex , Sudbury, Haverhill, Halstead, Cambridge areas too! We operated a 24/7 call out for COMMERCIAL GAS / DOMESTIC GAS, OIL , ELECTRICAL, we operate a fully qualified team of well known local trades people whome We KNOW are reliable, we call ahead of delayed and all of our works are fully warranted and guarenteed for a full 12 months , £10 million public liability , call today for freiendly advice or help today, we aim to be with you with in 90 min* weather permitting, discounts or our dear Oaps too! We will help where we can in these circumstances.


Contact info

4.2

Great

TrustScore 4 out of 5

26 reviews

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Rated 5 out of 5 stars

Lance and his team were brilliant!

Lance and his team were brilliant from the first call when my boiler had started leaking and not working to replacing it with a new one all within days of my call out. Lance goes above and beyond with the service he provides and I wouldn't hesitate in using them again. I'm really happy with all the work that's been carried out to a high standard and everything left tidy after.

10 March 2026
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Good morning Rosanna , firstly thank you for the kind review , and secondly I'd like to say it was a pleasure to work for you, I'm so pleased your happy with our work, remember it's fully gurenteed and our workmanship insured too!! Any issues please just give us a call and we will be there soon as possible to rectify any issues. I'm glad we could get you back up and running quickly, take care
Lance

Rated 5 out of 5 stars

Needed urgent help

Needed urgent help to get heating working for an elderly lady that we help out. Lance was very helpful and agreed to visit as soon as he had finished the job he was working on that same afternoon.
The problem was sorted and full heating restored. Thank you Lance.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Lance tried to charge £400 without even properly looking at the boiler. Half cleaned a condensate and the boiler still didn’t work - despite me paying for a service. Wanted to come back and recharge again. Found someone else to put it right. Filthy boots all over my carpet. Cowboy - stay well clear

10 March 2026
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Good morning Rachael

We won't be refunding any money on the works we carried out, as stated on the invoice your boiler had a blocked condensate syphone, I took photos of the debris that came out the boiler syphone as I suspected you would try and say this.

Firstly the boiler was showing an L2 fault

This initially , from your disruption sounded like the ignition electrodes, you had not told me the boiler was making a bubbling sound other wise ,as I said yesterday , I would have know straight away the condensate was blocked , once I had found this to be the case I cleared the boiler as it was full of water , as you saw, and then removed the condensate trap, and it was full of grit sand and even a bumble bee !! So I cleared that and installed the syphone restarted the boiler at which point it was working fine , so I charged you an hour's fee for 50 minutes work. as I suggested yesterday by email , you need further works , just because we spent 50 minutes yesterday does not entitlement you to a further 2 hours free labour , sorry , I would like to add you swearing at me about costs was totally unacceptable, it was rude and bad manners. So to round off , we have charged fairly for the works we carried out, see picture attached ,it clearly shows the build up of grime in your boilers Syphon,stopping the water from flowing out causing it to back up into the boiler it's self, we will not be re attending for free. And we will not be refunding any amounts . You require further works , if I had suggested this yesterday you would have refused any way. I got the boiler working for you as quickly and efficiently as possible , and I did tell you it may have the pipe work blocked but I said see how it goes .
I believe you received a very good service ,you called and we attended on the same day.

We appreciate you swift payment yesterday

This was her emailed reply

You are a useless and greedy twat - don't contact me again, again this shows the type of person we are dealing with,

We wish you well Racheal ,but maybe try if you can, to get over the fact we charged you for our work and would not refund you because of this 😊

Rated 1 out of 5 stars

Terrible service

Terrible service. The engineer (if you can call him that) wanted to charge me £400 without properly assessing the boiler. Charged me and left. The boiler still didn’t work. Wanted to come back and charge for another visit with parts. Rude, walked in with filthy boots and had no idea what he was doing. Avoid at all costs.

10 March 2026
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Good morning Rachael

We won't be refunding any money on the works we carried out, as stated on the invoice your boiler had a blocked condensate syphone, I took photos of the debris that came out the boiler syphone as I suspected you would try and say this.

Firstly the boiler was showing an L2 fault

This initially , from your disruption sounded like the ignition electrodes, you had not told me the boiler was making a bubbling sound other wise ,as I said yesterday , I would have know straight away the condensate was blocked , once I had found this to be the case I cleared the boiler as it was full of water , as you saw, and then removed the condensate trap, and it was full of grit sand and even a bumble bee !! So I cleared that and installed the syphone restarted the boiler at which point it was working fine , so I charged you an hour's fee for 50 minutes work. as I suggested yesterday by email , you need further works , just because we spent 50 minutes yesterday does not entitlement you to a further 2 hours free labour , sorry , I would like to add you swearing at me about costs was totally unacceptable, it was rude and bad manners. So to round off , we have charged fairly for the works we carried out, see picture attached ,it clearly shows the build up of grime in your boilers Syphon,stopping the water from flowing out causing it to back up into the boiler it's self, we will not be re attending for free. And we will not be refunding any amounts . You require further works , if I had suggested this yesterday you would have refused any way. I got the boiler working for you as quickly and efficiently as possible , and I did tell you it may have the pipe work blocked but I said see how it goes .
I believe you received a very good service ,you called and we attended on the same day.
Also the fact that you resorted to insults also confirmed what I said earlier today, please stay away we really don't want customers like your self, if you expect us to work for free you are sorely mistaken , I suggested the works may involve replacing various parts , but as mentioned above I found it to be a blocked condensate trap, which we duleu cleaned , now you want a full refund because it needs further works to clear the pipe work which I had no way of knowing was blocked , I said to you that may be the case and you said see how it goes, so I charged you one hour for 50 mins work, and the fact I'd need to again charge and hours work you leave this review , please stay away . I pity the next poor guy who has to attend.

Rated 5 out of 5 stars

Detailed & Professional

cannot recommend Anglian PHE Ltd highly enough. We needed a new hot water cylinder replaced in our small home where space is very limited. It was a physically demanding job; the old cylinder was heavy with limescale and incredibly difficult to manoeuvre, but he handled it all solo with a great attitude.

Lance kept us informed during a slight delay in sourcing the parts and followed up after the job to ensure everything was working perfectly. During the drain-down, a small leak started coming through the ceiling—he reacted quickly, using a specialised vacuum to help clear the water.

He provided the most competitive quote, and the quality of work was exemplary. Friendly, professional, and excellent value for money.

6 March 2026
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hello Fiona , wow that's a lovely review , and very detailed ,thank you, it really helps others find a descent trust worthy company like you did , remember all our work is fully insured and guaranteed, plus we also do gas ,oil and electrical works to allow.makes or boilers and hot water heaters ,plumbing emergency's ,bathrooms and kitchens too!! Your one stop shop as it were!! Thank you again and here if needed in future 😊 best wishes lance

Rated 5 out of 5 stars

Excellent service from Anglian

Excellent service from Anglian. Arrived on time. Very informative and reasonable prices. Highly recommend

6 March 2026
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hi thank you Claire, for the kind review , really appreciated , any problems please don't hesitate to call us , and rember all our work is fully gurenteed a and insured , here if needed , take care,lance

Rated 5 out of 5 stars

highly Recommend

Lance and his team have been so helpful! Really great to know a company that can do just about anything with decades of experience behind them. Theyve quickly made our kitchen functional after it wasn't for weeks post moving into an old house; installing new gas pipes after a leak, new sink, an oven, tiling the entire kitchen in less than 2 days!
He's caught several internal and external leaks and fixed them straight away before each caused damage as well as spotting issues with our house and advising future repairs with no pressure and generous pricing. Very kind and efficient, couldn’t recommend more. Thanks guys!

1 December 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Thanks

Rated 5 out of 5 stars

Lance was super helpful

Lance was super helpful with repairing my hot water issue! He gave me some excellent advice for the future and genuinely seemed to care. Would highly recommend.

13 September 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hey Mrs bell thanks for the kind review, glad we could sort your issue over the phone, and save you an unnecessary call out charge , thanks for trying US and glad we got it sorted for you :)

Rated 5 out of 5 stars

I was recently referred to use Anglian…

I was recently referred to use Anglian Plumbing Heating & Electrics to help fix my kitchen tap as well as my shower and couldn’t be happy with the outcome. Lance is an experienced professional who is kind, honest and trustworthy. Lance & his team are the type of characters that will aim to fix any issues that come their way… big or small! I highly recommend them and will be using them again in the future.

29 May 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hi max, thanks you for the kind review , glad we could help today!! Thanks again

Rated 5 out of 5 stars

Thoroughly recommend Lance of Anglian…

Thoroughly recommend Lance of Anglian Plumbing, Heating and Electrics for both electrical and plumbing installations and repairs. We have used Lance for both for a number of years at Clare Town Hall and Clare Old School Community Centre and are very pleased with the results.

Very quick to attend faults and very responsive to provide quotes. Completely new heating system and boiler at the Town Hall were installed by Lance and his teams with great results.

Most recent work was replacing emergency lights at the Old School. Thanks Lance.

30 November 2024
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Reply from Anglian Plumbing Heating and Electrics

Hi Paul, thank you for the kind review, we're glad to be of service!! Thanks again 😊

Rated 5 out of 5 stars

Very happy customers

Lance quoted us for the job we wanted doing and kept us up to date with any changes. He gave us alternative options with any price differences but also advised us on what the best options would be. He kept us informed of when he would be arriving, if any hold ups were likely and how long the job was likely to take. Luckily there were no hiccups whilst he and his colleague were working so the job was completed within the timescale. Would highly recommend Lance and his team as not only did they do what they said they would, and within time, they are very tidy workmen! Thank you Anglian PHE.

14 May 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Thank you for the kind review Libby, it was a pleasure to do business with you both , as ever , here if needed :)

Rated 5 out of 5 stars

Friendly and reliable service

Friendly and reliable service. We are repeat customers and wouldn't use anyone else.

26 May 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Thank you for the kind review , much appreciated 🙂

Rated 5 out of 5 stars

Had a burst radiator pipe at 8pm on a…

Had a burst radiator pipe at 8pm on a Friday evening called them and they arrived within 30 minutes , stopped the leak identified the problem and said they would return on Monday to fully rectify the issue , which they did! Very good service.

17 January 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hi mark, thank you so much for your kind review , thanks again 😊

Rated 5 out of 5 stars

APHE - excellent customer service

Lance @ APHE came to check electrics after my oven blew some of the downstairs sockets. He had previously fitted a new boiler which had to be re positioned for easy access for servicing. This included re routing & adding extra pipe work. Lance also changed various radiators, helped fit a new kitchen & new bathroom. Lance is professional & reliable with excellent customer service. Work was carried out over several months during house renovations

5 March 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hey thank you Jackie for taking the time to review our services , it really is appreciated ,thanks again 😊

Rated 5 out of 5 stars

Thoroughly recommend Lance and his…

Thoroughly recommend Lance and his team. Quality reliable workmanship and always so helpful and accommodating.
I wouldn’t go anywhere else 100% recommend

2 May 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Thank you heather for your kind review , glad we could be of assistance again, thank you 😊

Rated 5 out of 5 stars

A five star service from lovely Lance…

A five star service from lovely Lance at Anglian Plumbing. He is very responsive and will come round very speedily to see what the problem is. Lance replaced our old and massive boiler and advised us on the replacement giving us a detailed quote which he stuck to. We are very happy with the new boiler which is now a year old and works brilliantly. He does all the servicing and has helped very promptly when we had a leak in our old oil tank. His team were clean, tidy and efficient and very pleasant to have around.

25 June 2024
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Thank you Mrs brandes, thanks again 😊

Rated 5 out of 5 stars

I have used Anglian Plumbing for servicing my gas boiler.

I have used Anglian Plumbing for several years now to service my boiler. They are very reliable and send out annual reminders when my services are due, very helpful.

2 May 2025
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hi Ronald ,thank you for the kind review, thanks again 😊

Rated 5 out of 5 stars

This company were very courteous,helpful and above all very professionalprofessional.

This company were very professional.

They did some work for us today-14th June 2024-installation of a new toilet in our utility room. It was an excellent job carried out by Lance and Laurence. The work was clean and done without fuss. The cost was highly reasonable. In fact Lance got the toilet for us and we paid him. We are elderly and this saved us having to go to showrooms to view different toilets-Lance sent us pictures of the various toilets that we could have in the space involved.

This company had done work for us some months before when they fixed a leak in our oil boiler-we have had no further trouble after Lance fixed a new part.

14 June 2024
Unprompted review
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Reply from Anglian Plumbing Heating and Electrics

Hi david, Eileen, thank you both very much for the kind review, and continued work , thanks again 🙂

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