Anglo Pacific International Limited Reviews 

1,501
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, highly supportive, and extremely efficient when managing international moves. Many people appreciate the clear guidance, excellent organization, and prompt responses provided during the planning stages. Reviewers often note that the packing teams handle belongings with great care and complete the work smoothly. However, some reviewers were not happy with communication issues and unexpected delays. Some people mentioned experiencing slow responses, additional fees charged by partners, or difficulties reaching customer service. A few consumers also noted that getting updates after shipment can sometimes be challenging.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting the helpfulness and professionalism of the team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, helpful,... See more

Delivery service

Users describe ambiguous interactions with delivery_service. While some reviewers praised the helpful staff,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a high level of... See more

Response time

Customers had ambiguous experiences with response_time, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Anglo Pacific - Mark and Dipac Parmer we particularly helpful in quoting for and arranging shipment of furniture from the UK to New Zealand at very short notice. In particular they clearly explained t... See more

Company replied

Rated 4 out of 5 stars

The experience was easy from start to finish including great advice and prompt replies from Dipak. On the day Erich and Szabi were friendly and highly efficient. They took care to wrap everything care... See more

Company replied

Rated 4 out of 5 stars

Dominic was really great responding quickly to my query, turning the move around very quickly and finding a solution to me not knowing an exact address that my furniture would be sent to. Dipak was h... See more

Company replied

Rated 5 out of 5 stars

We’ve used Anglo Pacific twice now for international moves (once in 2016 and then again in 2025) and the service has been excellent. Dipak and Dominic were very professional, knowledgeable and friendl... See more

Company replied


Company details

  1. Removals company
  2. Removals Service

Written by the company

Anglo Pacific commenced trading in 1978 and has become one of the UK's largest independent international mover. As we've been in the business for over 40 years we have delivered more than half a million consignments of personal & household effects worldwide, exactly as promised. We employ around 50 staff at secure HM Revenue & Customs approved premises in London with branches in Manchester and Glasgow to cover the entire UK. At Anglo Pacific we thrive on repeat business and personal recommendations and therefore have a vested interest in everything being completed to our customers' total satisfaction.

Trusted International Removals & Shipping Company

Written by the company

Baggage Shipping
Anglo Pacific commenced trading with youthful entrepreneurial spirit and drive in 1978 as a specialist shipper of personal effects for London's young Antipodean community. The company arranges door-to-door shipment of owner packed goods by sea, air or road worldwide and, to this day, remains the market leader in this specialist field.
International Removals
Anglo Pacific is one of the largest international movers in Europe and recommended by all the leading visa agencies throughout the UK. Nothing is too small, too large, too complex or too much trouble. From the outset, everything is planned - from packing, collection and shipping, to final delivery and unpacking at destination - for migrants, returning foreign nationals, diplomatic staff & corporate personnel on secondment. Our packers are fully trained to BAR Export Packing Skills Level 2, the highest industry award, and utilise only the finest quality materials available. We also offer worldwide inbound services for customers relocating to the UK and continental Europe.
Trade Shipping
Our Trade Division offers full and part load container services to numerous worldwide destinations. Removal companies throughout the UK seek our assistance and expertise to dispatch their international shipments.
Fine Art Shipping
Our Fine Art Division specialises in the packaging and international transport of antique and reproduction furniture, traditional & contemporary works of art, sculptures and items of architectural merit. Our client base includes leading antique dealers and bespoke furniture makers such as David Linley Furniture. Anglo Pacific is also contracted by interior designers and antique dealers from around the globe, and handle shipments from a single item to the entire installation of a hotel with care and precision.
Car Shipping
Classic or convertible, motorbike or scooter, caravan or boat, whatever your chosen mode of transport you won’t want to leave your precious cargo behind when you relocate and with Anglo Pacific you don’t need to. Each year we handle thousands of individual shipments and work to internationally recognized quality standards to ensure that your wheels (or craft) arrive in tiptop condition.

Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

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Replied to 46% of negative reviews

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3.9

All reviews

(1,501)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

A big thank you to Dipak Parmer and the Anglo Pacific Team

A big thank you to Dipak Parmer from Anglo Pacific and Sandra Harrison from NZ Van Lines (and the global team) for all the hard work, expertise and patience to get our possessions safe and sound from London, UK to Wellington, New Zealand. We have just received our 155 boxes and all have arrived safe and sound and not one item broken - not one. Amazing!
We would thoroughly recommend Anglo Pacific and NZ Van Lines to anyone who is thinking about moving and the two entities working together ( Anglo Pacific and NZ Van Lines) make a fantastic, joined up and reliable team. And a delight to deal with during the process. Thank you!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Stage 1 of process

Have had very fast and promt responses from them to schedule a pick up date. Will update the review as the timeline progresses.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful!!!

So far Awful!!!! I have boxes packed and apparently I don't have the correct information to send the boxes. They happily took my deposit of £100 but now won't send my boxes. If you end up dealing with Elai Freire who was the customer representative I've been dealing with them hang up and try again!!! This women is useless and extremely unhelpful..she's wasted weeks of my life and caused so much unnecessary stress to me and my family! A 5 year old could do a better job!!!! Walk away from this company and find another one! It's not worth the stress

17 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used Anglo American for International Shipping.
Their service is really good, extremely professional. I was informed every step of the way as to what was happening to the shipment that was being sent including tracking number for the cargo vessel and container number.
From the point of contact via the online form, Jack, contacted me with details of price and documentation required. Everything was easy to understand and he patiently answered all the questions I had.
Next, once we had decided to go ahead with Anglo American, Dipak, the International Move Manager was able to arrange for a local Pickford's company to pack and pick up our things. One thing I will say, is that when filling the online form, it is better to overestimate how much is being shipped as unfortunately, the movers ran out of boxes and had to use ones that we had. Also they may have sent another person to help with the packing. However, they were both very courteous and efficient and were able to pack and stack in their van very neatly.
Dipak was really good about keeping me informed and also sending me all the information required at the other end. Would highly recommend using Anglo American to anyone shipping internationally

12 January 2026
Unprompted review
Rated 1 out of 5 stars

“Promised 12 Weeks, Took 6 Months – Be Aware”

Extremely disappointing experience. My goods were collected on 10 February, and despite multiple follow-ups, I have not received any proper updates since then.
Now, as of 1 May, I’ve been told the goods will only be dispatched on 22 May, with an estimated delivery around 20 July — not even a confirmed timeframe. This means a process that was supposed to take around 12 weeks is stretching close to 6 months.
I paid in full upfront, yet there has been no clear communication or accountability. While external factors may cause some delays, they do not justify this level of inaction or lack of transparency.
Very frustrating service — I would not recommend.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience all the way…

Had a great experience all the way through working with Anglo Pacific. Jack was great with the initial assessment, very patient and reassuring. Dipak who took over once quote was confirmed was also very diligent and helpful. The packing team were great as well. Moving is so incredibly stressful and it was really lovely to know that the team working to move my stuff were on top of things. Thank you!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Jack helped me from start to figure out…

Jack helped me from start to figure out how many boxes and guys needed with the job. Was moving from Uk to Sweden and house was a mess. So we did a video call and walked around the house and he made an estimate. Guys arrived few days later and they were efficient and friendly, we had just a small elevator but they kept good spirit !

Then many weeks later I realized I needed the receipt for the payment for insurance company.

I contacted jack Again, and same day he got me the documents sent to me email.

Excellent response time. And all goods arrived without damage.

Very happy with the whole thing.

Cheers!

10 December 2025
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for your kind words and for your wonderful review of our services, particularly your feedback about Jack’s assistance with your home survey and your move to Sweden.

It is very rewarding to hear your positive comments about the entire process. I’m especially pleased to know that everything went seamlessly and that your belongings arrived safely and intact.

We will, of course, pass on your thanks to Jack, who will be happy to hear your appreciation of his work.

Thank you and we wish you all the very best

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Dipak Parmer and the Anglo Pacific team were great to work with. Very professional, punctual and accommodating. Have worked with the company on two occasions and have zero complaints. Would use them again. Great!

5 January 2026
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you very much for your kind comments. It is always a pleasure to receive such positive feedback about Anglo Pacific, and especially about your move manager, Dipak, and the rest of the team. We will be sure to pass on your thanks and appreciation to them.

It is particularly rewarding to hear from clients who choose to use our services on multiple occasions, as it reassures us that we are delivering the level of service we strive for.

Thank you once again, and we wish you all the very best for the future.

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

Keesha Dewar provided excellent service within Anglo Pacific

I highly recommend Anglo Pacific International Limited for their efficiency and professionalism. Keesha Dewar especially after sending me an email to follow up on my original email enquiry 26 February 2026 for a quote. She provided me quote and all the relevant information such as sizes of boxes /cartons along with what's prohibited and allowed to ship or send air freight. Keesha was very lovely and knowledgeable from start to finish of the process with her patience and time taken in answering all my questions pretty much instantly. Especially for the fast urgent service I asked for due to moving out and having only a week to sort and pack boxes to get shipped to Australia. Keesha also emailed through other forms including custom to complete where I listed all items in each box and emailed to Keesha for her to review and approve. Once all was signed dated and completed. She then arranged for my boxes to be collected next day to arrange shipping to Sydney Australia which is estimated to arrive mid May 2026. Keesha accomplished my time frame within the week for the whole process and had my boxes collected. This gave me so much comfort and confidence that my boxes are in good hands to be shipped off to Sydney Australia. I cant thank Keesha enough for her constant following up and providing answers to my many questions to allow the trust. She is definitely a great asset to Anglo Pacific. Thank you Thank you Keesha. You're simply the best. Great professional friendly knowledgeable customer service. I highly recommend Anglo Pacific

10 March 2026
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for taking the time to share such a kind review about Keesha we truly appreciate it. We’re very glad to hear that she took great care of your move.

It’s always rewarding to receive positive feedback like this, as it reassures us that we’re delivering the level of service we strive for.

We will be sure to pass along your kind words to Keesha and recognize her for the exceptional care and service she provided.

We wish you all the very best

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

We emigrated from the U.K

We emigrated from the U.K. to New Zealand and chose Anglo Pacific to do the shipping. The service provided was accommodating (we moved our dates several times), Dipak Parmar was responsive and the packing crew were very professional. Would recommend.

2 March 2026
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for your kind words about Dipak and the crew responsible for packing your belongings. It is very reassuring to know that our team took great care in handling your move in such a professional manner.

We truly appreciate your high recommendation of Anglo Pacific.

Your feedback means a great deal to us.

Thank you and we wish you all the very best

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. I received answers to all my questions, and my items were packed quickly and securely.

24 March 2026
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for your kind review. We’re glad to hear that communication was smooth and that all your questions were answered.

It’s great to know your move was handled professionally. We’ll be sure to pass along your feedback to the team and the packing crew for the excellent work they carried out during your move.

We wish you all the best

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

Anglo Pacific did our move back to Australia

Via my contact at Anglo Pacific, Arman, they did a great job at a very competitive price. The quote was done via WhatsApp which was easy, and on the day the removalist team came to us in Bristol and did a good job -- just one small item was damaged but that's pretty good for a mountain of boxes. Care was taken with the fragile and bulky items. At the Australian end Anglo Pacific's partners managed the customs paperwork processing and our stuff turned up as soon as it was cleared. Overall a good value and professional service.

8 August 2025
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for your great review and kind comments. We’re glad to hear that Arman took care of your move to Australia and that everything went smoothly from the quote stage, which you found very competitive, through to packing, shipping, and final delivery.

It’s a pity that only one item was damaged, however, this highlights the overall quality of care taken during the packing process. It’s clear that our crew did a wonderful job.

Wishing you all the very best

Kind regards
Manager Anglo Pacific

Rated 4 out of 5 stars

Anglo Pacific

Anglo Pacific - Mark and Dipac Parmer we particularly helpful in quoting for and arranging shipment of furniture from the UK to New Zealand at very short notice. In particular they clearly explained the documents that needed to be completed and signed were responsive to any questions I had - responding the same day. The collection of items of furniture was efficient and everything was well wrapped. I look forward to receiving items in NZ. Thank you. Alastair

11 March 2026
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for your kind words about our team members, Mike and Dipak, whom you found particularly helpful. We will be sure to pass on your thanks to them.

Moving can be a very stressful experience, so it is great to hear that they were able to take care of all your requirements, especially at short notice. We are also pleased that our crew did a sterling job packing your belongings, and we will certainly pass your compliments on to them as well.

We truly appreciate your feedback and are glad that you chose Anglo Pacific. We wish you all the very best for the future.

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

I had a great experience with all stages of the move

I had a great experience with the company and would definitely recommend them. Jack Connolly (Sales Consultant) was very helpful and provided a very competitive quote. Arman Amnir (Move Manager) helped me through each stage of the move and clearly explained next steps and timelines.

2 January 2026
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for taking the time to write a review about Anglo Pacific, and in particular your sales consultant Jack and your move manager Araman. We will most certainly pass on your thanks to them.

This makes very good reading, and it’s great to know that we are doing the right thing as a removal company by remaining competitive while still providing our clients with a professional service.

We wish you the very best

Kind regards
Manager Anglo Pacific

Rated 1 out of 5 stars

awful company

awful company

1 October 2025
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

We’re not sure how to respond if the issues aren’t clearly explained. Could you please clarify what the specific concerns are so we can review them properly and provide appropriate feedback

Regards
Manager Anglo Pacific

Rated 5 out of 5 stars

It is a big step.

It is a big step to move all your possessions to the other side of the world, and I must say that Anglo Pacific and specifically Arman Amnir made the whole process quite simple. From obtaining a quote that contained no hidden extras, collection and packaging of our goods, giving an accurate time scale of shipping and straight forward instruction for delivery to our new address in Australia.
We are now enjoying life with our children and grandchildren with new experiences daily and certainly Anglo smoothed a lot of our worries about moving.

16 July 2025
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

Thank you for your kind words. We are extremely pleased to hear that your move went well and that Arman made the whole process as smooth and simple as possible.

Moving is one of life’s biggest stresses, so knowing that Anglo Pacific helped take that stress away and made the process easier means a huge amount to us.

We are also very pleased to hear that our quote was competitive. We always aim to remain professional in everything we do and to be transparent, with no hidden costs, as you rightly mentioned.

It is wonderful to read that you are now enjoying your life with your children and grandchildren. That in itself is something truly special, and we wish you all the very best as you look forward to your new life in Australia.

Wishing you all the vey best

Kind regards
Manager Anglo Pacific

Rated 5 out of 5 stars

Everything arrived in perfect condition

Professional, reasonable costs, brilliant packaging and scratch free delivery.

30 July 2025
Unprompted review
Anglo Pacific International Limited logo

Reply from Anglo Pacific International Limited

It is very pleasing to read your kind words, and we appreciate your comments about our professionalism and reasonable costs, as well as the brilliant packing. Knowing that our team handled your move in this way is exactly the outcome we strive for, and we thank you for rating our services.

It is especially pleasing to hear that everything arrived intact, which is always a great result

We wish you all the very best

Kind regards
Manager Anglo Pacific

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