Animegami Store Reviews 

I ordered a Nendoroid from them in April 2022 which was I was originally meant to receive in October 2022 (I didn't). It was delayed to later that month, then I received an email saying it was on the way to their supplier (it wasn't).
Fast forward to March 2023, I emailed them and was told that it was expected to ship to the UK by April 2023 (it didn't). I emailed again in May asking if it was lost and they assured me it wasn't. This long and frustrating saga has yet to end. If it does, I'll update my review :)

Pre ordered two statues last October for my sons Christmas present Pyra and Mythra. Pyra appeared one month after Christmas. But now Mythra figure still has not arrived 9 months after ordered responded to emails at start now no more response. Very disappointed because they have the money now. All I want is the figure or the money back but if they don't respond to you what are you suppose to do As of day still nothing

Updated 16th August.
Animegami has now gone into insolvency and their UK website is down and shows the message that they are now insolvent. It is highly unlikely that anyone will get any of their orders, or anybody their money as the 'Board of Directors' is just a single person, Jose Airosa who lives in Portugal. It looks like he has dissappeared from all social media. Don't expect your orders or your money.
It is very important for everyone to know the following.
1. The EU Animegami website is no longer up and running. The domain has been freed and the website is down.
2. Animegami UK is allowing the website to place orders, but the company is no longer satisfying any orders for in stock items or preorders.
3. All refund requests are being ignored and you cannot get a refund. They are not being processed for anyone.
4. All contact from customer service has stopped via their ticket system or Bruno Pinto [customer rep] or 'Ana'.
5. EU customers were sent an email stating the company is rebranding but no explanation given why orders are not being fullfilled.
6. Jose Airosa the CEO has stopped posting on all social media and posts he has are all rubbish about cryptocurrencies.
I have a number of orders outstanding on a secondary account and all the above has applied. I was able to do chargebacks via my bank but I understand that is no longer possible for most people.
Whilst the UK website is still active, all signs indicate that they are not able to satisfy any orders and are not issuing any refunds. Pay Pal told me that their account is no longer able to do refunds.
You should and must not use Animegami for your collectibles, it seems the company has gone insolvent and the CEO has vanished. Within the EU this has already happened and you can expect this to be mirrored soon on the UK site. You have been warned.

Placed a pre order in april that should have shiped last month. Now their European website is down for at least three weeks since I noticed. Probably longer... Sent two e-mails asking for an explanation of a refund. Three weeks later, still no answer.

I placed a preorder on 15th July 2022 so over a year ago. The item on the website has been listed as 'available soon' for months. The last time I heard from them was June this year when they blamed unprecedented demand for the delays. They said the item was being shipped to them mid July, and its now August with no further update. I have offered them the option of sending the individually boxed items which are in stock instead of the twin pack, but this was ignored. I've asked for my money back and this was ignored. The item in question is available elsewhere in physical stores in the UK and has been for weeks. It is also in stock on multiple other websites. Defeats the object of pre-orders if you are last to receive the item. Shopping for toys should be a treat, not a source of stress. £75 is a lot of money for me to lose. It could be such a great website if their lead times weren't so long and customer service so non existant.

I placed an order which was fully paid for. I was informed of a delivery date which changed so many times I lost count
After a year I decided to ask for a refund. I was told the refund department has technology issues which have gone on for another 3 months. My messages are not being answered. Emails and via Facebook
I would stay away from this company as they are lies and take your money and don’t which to reimburse you.
This whole experience has been going on now for 16 months. I feel as like I have been robbed

Wish I never heard of them

Made an order on the 02/06/23 (AGEU3603) of a "stocked item" that I wanted to give as a birthday gift. It has been 2 mouth and they don't respond to you. Now I find that the EU site is down...
Looks like a scam to me.
Open your disputes while you still can!

Company was doing great when I first brought something from them
However latest item never arrived
Order number AGUK26994
And sadly I was a fool to wait too long to try and get my money back
So yay money I'll never see again
Thanks Animegami for taking my money and running away with it
Screw them make sure you avoid them at all costs

Ordered a Hottoys Luke Skywalker Hoth back in January. Not had much back in way emails, only to say my order has been delayed again. I have also asked for my money back only to be met with silence. No emails or anything. Would not use these again and would not recommended them to anyone. Awful service.

Absolutely terrible company. Been using them for years and they used to be brilliant but in the last couple of years customer service has been non existent. Emails never received for paying off pre orders which they subsequently cancalled and kept the money. Looking at facebook reviews seems the owner has disappeared, as has the guy who used to support customers on FB. now having to contact my credit card firm to recover my money. Have also received an email from partial.ly (after I complained about animegami to them) stating that they will no longer be allowing animegami to use their payment plan system. They also stated that they cannot sort refund because the bank account of animegami is blocking reverse payments from partial.ly. If that is not suspicious enough

My grandson has been waiting since August 2021 for a preorder item and sadly he trusted this company and ordered a second item 2022 which it seems he will never receive or get a refund. He has contacted the company countless times and first told there’s delays now nothing! They mysteriously reply to positive reviews! What about the people who spent hard earned money to buy these products and never receive a response, the item or a refund. How about a message for them or response for them. There is a fresh seat in hell for these types of people! God is watching!

Might as well be scammers. Contacted them weeks ago regarding my orders in hope of cancelling them and getting a refund but I am yet to receive any sort of reply. I have emailed, filed support tickets and tweeted at them but nothing. Avoid this website

FAKE COMAPNY. Fake phone number, fake customer service (auto text), but their payment system sure works! Took my money and a year later I'm still being denied a refund and the item has not arrived. No promises as to when, just keep pushing it out month after month in auto-text replies. Total scammer... any positive reviews are most likely written by him.

I have been waiting for a preorder item for nearly 3 years now. It has been available on other storefronts for around 6 moths now but not even an update from animegami. I also have contacted customer support over 2 weeks ago regarding this preorder and have received no response other than an automated reply telling me they are busy. Joke of a company and since it was a preorder I can't even issue a chargeback on them because we are now well past the 6 month deadline. Avoid this website like the plague.

As everybody here lately.. l purchased a figure from them as a pre-order ,and l was surprised when l saw that was already in stock, then email them asking when they were gonna send me the figure, no response. tried contacting them several times through different channels with no luck.
luckily l paid with a credit cards l got refund from the bank, not them.
avoid at all costs

Like everyone else recently I purchased a figure from this company and have not received the product. Also not received a refund. I've tried contacting them on every social media. It's been two months and no response despite my constant emails. After reading the comments here, I finally understand why.

Please do not buy from this place they will steal your money.

Ordered 2 Miku figures in November, they let me know one was unavailable so I chose another. However the other one was now unavailable so I chose yet another. After 5 months with hardly any updates I finally received one of my figures which was fine. I contacted animegami via email to ask about the refund for the other Miku figure, however they asked if I would accept the refund as in-store credit. I emailed again and told them I want a refund of the money, a month later still no response. I emailed again and I still haven’t heard anything. I just want my refund!!

Pre-ordered in October 2022. Constantly being advised it will be available at a later date...then the communication stopped. I am done waiting and want to cancel and have been trying to for the past six months but they no longer respond to emails. I'd give 0 stars if that was an option.

Have been waiting for years for an order and now any time I've messaged for a refund I've been totally ignored. It seems the owner has done a runner with people's money.

No responses or customer service regarding my order, had to refund via paypal in the end.