Animegami Store Reviews 

I've previously had positive experiences with this company, but my most recent experience has been awful. Customer Support do not answer queries, you just get automatic responses which are not followed up, - all i wanted was an order update and some reassurance my orders would be fulfilled. The recent Trustpilot reviews all share similar stories

I've now lost all faith in this company and would like my partial.ly paid pre-orders refunded for order AGUK33439 & AGUK33377.

Will follow up with an update if I ever get my money back, don't buy anything from these guys.

i ordered something may 2022 and it hasnt arrived

An average company that has now officially ran off with other people's money.

The CEO of Animegami is now creating a new statue business over in Portugal with a new brand name. Leaving anyone who purchased from their Animegami store without refunds and products.

Their inexperience at running a successful business will likely show in their new company. So avoid them. Their CEO is named Jose Airosa. Remember it and never deal with anything with his name attached.

Do. Not. Buy. From. This. Place!

Absolutely disgusting service that I have ever have to deal with. Ever.
I'm usually quite cautious when buying from a website I've never used before but decided to take the chance since they had roughly 4 stars at the beginning of this year (February 2023).
I wanted to buy an Urbosa statue from the Legend of Zelda which on the website was £137.99; in other words, a lot of money.
I paid my down payment of £28, no big deal. But then I noticed the order kept getting delayed, which I wouldn't have minded if I received an email mentioning it which I never did.
April comes along and the rest of the payment is taken out, saying that it was being shipped over sea; except this was a lie. Nothing was coming and it got delayed again. And this was worrying because ALL my money had been taken now. We're at the end of July now and there's still nothing. I had written THREE separate emails to them and not gotten a single response back. Naturally I'm livid for so much money to have been taken from me. I can't even ask for a refund because the only way to contact them is via email which obviously won't work because they're not responding.
This is clearly fraud and a huge scam. Wish I never took the chance with them.
I'm going to try get my money back or I'm going to go insane.
If you see an ad for them and are considering buying from them, please, don't and save your money for a site more trustworthy.

I ordered a Tomie statue 2 years ago and paid in full. The total was $450. The order number is AGS4231. There were endless delays. I would get updates regarding the delays and really wanted this statue. I stayed the course. Finally, at the end of May this year, I received an email to verify my address. I verified immediately and then received a shipping invoice of $105. I emailed them back immediately asking why the shipping was so expensive on June 7th. I still have not received a response. I have tried to send multiple emails, messages on Instagram and Facebook, and I've tried calling them (their lines are down). I have yet to get a response in my request for a refund. I've asked several times. Do yourself a favor and stay far away from this company. I have no idea how their products are on websites such as bigbadtoystore and sideshow collectibles, both of which I have no issues with and are reputable businesses. I am going to inform them of my awful experience and report them as the scam company that they are.
If Animegami would at least contact and refund me, I would truly appreciate it.

I’ve reached out to animegami but I’ve heard nothing back. Owing to this i've requested a refund, which they've so far ignored. I've since given them notice that i will be taking them to court if i don't recieved a satisfactory response within the next 14 days.

I've also confirmed with partial.ly that animegami have now been blocked on their platform, however, they can't issue refunds as they are a payment scheduler, not provider. My suggestion to all, would be to please contact you bank ASAP to try a chargeback. If it's a preorder, the period you can claim back money started from the release date, not date paid. Failing that, my suggestion is to file a small claims and take them to court.

Purchased 2 products on preorder.l Nov 2021. I had constant updates for the first year about delays etc. Now I don't even get a reply from emails

2 months ignore my messages and do not send paid goods! Fraudsters!

The company fails to update the customer when delays happen. Thus, you will not get responses when you can expect your order or when you enquire about new release dates for orders I have been waiting a whole year for two different orders to be dispatched. Furthermore, I have had to initiate a chargeback with my bank as all attempts to request a cancellation and receive a refund for the order have been futile, with no response in a month. Trust me save yourself that hassle and use better vendors such as amiami, Solaris japan or for a local EU based vendor Gamersheek.

Following up from my previous review posted around December 2022. Please can you have a look at ticket 38739 as a matter of urgency.

Back in march prior to placing my first order, Animegami responded to queries without delay. Their reviews seemed ok as well. I also purchased a second cheaper item which should have been in stock soon.

Roll on June, I haven’t had any change to the cheaper items fulfilment so I send a request in to find out if the items were delayed.

Got there we will get back to you in 72hours email then their automated “We are busy and will get back to you as soon as we can”. So giving them a fair shake, I waited.

July rolls around and still no reply or change. Send them another query and I just get the same auto responses. In addition I noticed their newsletters stopped sending around 20th June, which didn’t bode well.

I then contacted Partial.ly, as I did my payments through them. They said they have contacted Animegami and requested they get in touch with me within a week and if Animegami do not respond, to contact them for the next steps.

Again a week and no response. Contacted partial.ly for the next steps and just get told “Animegami is still in business” and “they can’t get involved” as they are only the “payment management scheduler”. I can’t even get Partial.ly to say if they have actually spoken to someone from Animegami.

At this juncture, as with many others here, I have resorted to contacting my bank since there is a 4 month limit on chargebacks. I am not prepared to lose £769.

If an Animegami representative reads this, this could have all been avoided by a 2 min email saying my products were delayed.

I just wanted evidence that your shop was still active and absolute radio silence even on simple update requests suggests otherwise.

When I bought a figure back in June I read the trustpilot beforehand, and at that time the store had a rating of 3.2. I knew about the reviews but I wanted to put faith in animegami, but since they closed their website, blocked me on twitter and ignored my emails I sadly needed to resort to paypal chargebacks.
Really wish things worked out better

It all started 30/06/2021, I purchased the Tomie statue preorder for 400$ and I was so excited.

The statue was going to be sent On Q1 2022, so I waited patiently. On August 2022 I still don't have my statue, nor have I received any type of explanation or update, so I wrote an email to support to see what's going on. They responded in a very rude way that they were posting the updates in their webpage, and that I should have seen them. I think that if people spend 400$ on a statue, the least you can do is email the updates to your costumers, not having them check your website every month to see if there are updates. That was the first red flag.

The webpage said that due to some problems, it was postponed to Q3 2022/Q1 2023. So I once again waited patiently. Q1 2023 passes and yet again I don't receive any information so I check their webpage and Twitter and the last update from December 2022 says that they are still working on it and that they will send it soon. Okay, so I wait again.

On April 13th they post on Twitter (their last tweet), that they finished packaging and they will now start shipping the statues. Everyone was really excited. A month passes and I don't hear anything from them, no invoice of sending costs on my email, nothing.

On may 24th I receive this email:
"Until the end of this week, our warehouse is picking our stock and when it arrives early next week, they will provide us with the final shipping quote which we will invoice you. We'll immediately ship your order to you once we receive the payment.", the email asked me to confirm my address, I answer and again nothing. They were supposedly going to send the invoice the next week. A month passes and no invoice.

On 20th June I receive this email:
"Thanks for confirming :)

The wait is almost over, soon you will receive more information on this process."

Again, I still don't receive any invoice so the 26th of June I write to them, still have received no answer.

I don't know if they are broke and they will never send the statues, but wathever happens this has no justification. If things take longer than usual and you are communicative with your clients, they will mostly understand, but the way this is being handled is horrible. There are a lot of people (you can see the responses on their last tweet) waiting, and they are not responding emails or Twitter. No way to contact them.

So as of 21th July 2023 Im still waiting for my statue and have no way of talking to them. I will be reporting this, but to the customers I encourage you to not buy from them, is a nightmare, not serious at all and you might lose your money.

Absolutely awful company, had been waiting over a month for a reply from customer services, regarding a refund from a Product had not received. Had to raise a PayPal dispute just to get my money back! Just go else where.

I think they may have gone under.

I have 2 pre-order with them, one of them since they cannot fulfil they have refunded me back in March.

However regarding current pre-order, which is past its due release date, they have now gone AWOL, no email respond, both on status update request and cancellation request email, both been around 2 weeks and not a single reply.

I would recommend people to avoid this website for now until they can prove that they are still fulfilling orders, and responding to emails.

Pre-ordered a figure that was meant to release in April. Months went by alongside several attempts to contact them and I to this day never have gotten a reply. I opened a PayPal case,they never replied to PayPal and thankfully I fully got refunded. Then ordered the figure off another site and imagine my surprise when the figure magically arrived not even a week later. Trash trash company, I'm sure they've gone bankrupt and are ignoring all emails in the hope of keeping people's money. Beware,do not use,and if purchased from them,talk to PayPal/your bank as otherwise you're never getting your figure/money back ever again.

Had an order placed since May last year. Admittedly it was a pre order but I know this item has been released everywhere since September but they kept fobbing me off saying it’ll be shipped soon. When I finally lost patience and ask for a refund they now stop replying and I only get the automated emails. Anyone notice how they don’t reply to the negative reviews on here to even try and resolve but only reply to the good reviews (which are very few!).
I’ve found out where there offices are so if I don’t receive my refund by the end of the week I’ll be getting the train down!

Horrible, worst first experience ever, never buying from them again.
Made an order over 2 months ago and never got any news or info back, nothing, only useless bot replies.

Order # AGUK32370 placed in Dec 2022 with delivery estimated for March. Delivery delayed with no explanation until I submitted a form from their website requesting an update. They replied the following week blaming supply chain and advising the item would be delayed till August.

I requested a refund on the 12th May and have yet to see my money back. The last email I received off of them was asking for my paypal email which they would have already had from the time of order. There is no excuse for a refund taking in excess of 10 weeks to complete.

I have now sent multiple emails requesting my money back, all of which have been ignored. Totally unacceptable conduct for what is supposedly a reputable company.

There are plenty of reliable figure sites in the UK, based on my experience, Animegami isn't one of them.

I dont know what to say or do anymore.

I've trying emailing this company to get an update on an order i was supposed to get in May. I ordered from the EU store because it was a convenient way to get the figures i wanted without paying extra for customs.

Now it's mid July and i've emailed them about my order at least 8 times with no reply (only automatic "we'll get back to you in 72 hours")
I've tried customer service about 5 times with no reply or any update.
They only replied once in April when i noticed my delivery date changed, they were nice enough to tell me it was a shipping issue.
Now, over two months later, nobody is getting back to me when all i want to know is if i've gotten scammed, if this company still works or if there's even a way to get my money back at this point.

I dont know what to do anymore.
If you are reading this, my order is AGEU3151.