Annafile 

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Rated 1 out of 5 stars

I send 4 email the never respond, i item is not vailable and they dont refund my money, i dont recive my order since 3 month.

Rated 1 out of 5 stars

i ordered jeans on annafile.com 9th december. That time in Russia we didnt know about pandemic yet, so i waited my order 3 month. in january support reply yet, in february i asked to decline my order... See more

Rated 1 out of 5 stars

Bought a pair of jeans at 8th December on sale and didn't got them. After several tries to have a explanation, they always said their departments were taking attention to the issue, but in reality the... See more

Rated 1 out of 5 stars

Sinced 3 months I have ordered a pair of Jeans, still not yet received. I kept getting same answer from different people. And now the e-mail address is no longer valid. My order number 1935719121724... See more

Company details


Contact info

  • Gower Street 3, WC1E 6HA, London, United Kingdom

  • annafile.com

All reviews

(38)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is very poor customer…

This company is very poor customer service, the items are never shipped and they wont respond to your emails when attempting to request a refund. I have been waiting for a pair of jeans that they consistently advertise on FACEBOOK on sale for less than what I paid and they still wont deliver the pair of pants I originally paid for.

20 March 2020
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!
Do not order from this site! 1 item was not sent to me, and the other one was of terrible quality. After I asked for a refund for the item that was not shipped and for the other item that I returned, they blocked my email and I could no longer contact them.

17 March 2020
Unprompted review
Rated 1 out of 5 stars

Hi everyone

Hi everyone, steer clear from this Chinese company - they did not ship my order for 2 months now, there's no way to contact them as the verification code at the end of the form is not working and there's no way to contact them. Money lost, and overall it is just a scam.

10 March 2020
Unprompted review
Rated 1 out of 5 stars

Sinced 3 months I have ordered a pair…

Sinced 3 months I have ordered a pair of Jeans, still not yet received. I kept getting same answer from different people. And now the e-mail address is no longer valid. My order number 19357191217248, I enquired about my order, now I received this:

Dear customer, we are sorry to inform you that the delivery time will increase due to the current public holidays in China, where the majority of our suppliers are located. Please expect additional time for us to fulfill your order if you place your order after January 21st, 2020. We sincerely apologize for any inconvenience caused. Your patience is highly appreciated.

6 March 2020
Unprompted review
Rated 1 out of 5 stars

Thieves and cheats

Thieves and cheats. Sending cheap imitation clothes from China and not fulfilling orders. Just keeping people’s money.

3 March 2020
Unprompted review
Rated 1 out of 5 stars

charged an extra $46 for nothing

I received a silly cheap jacket for 40.71. but then they charged my card an extra 46.09 for no reason. their customer service submission form is not attended, I tried 4 times over a month to get any response-nothing. their email doesn't work I got an email bounce back saying it's not a functioning email.
I tried a few times on the phone I think it is not real. I am changing my credit card numbers... BS do not go there.

too be fair it's pretty obvious the site is whack full of typos and pixelated images... I just really wanted a silly looking jacket they had... Still it's crazy I had to pay an extra $46 randomly for nothing it showed up at "shoespar" on my credit statement

22 February 2020
Unprompted review
Rated 1 out of 5 stars

BOTTOM LINE: BE VERY AWARE

Whatever you do please do not place an order with these bunch of fraudulent criminals

UK TRADING STANDARDS SHOULD BE ALL OVER THIS, PROTECTING POTENTIAL CUSTOMERS INTERESTS.

8 February 2020
Unprompted review
Rated 1 out of 5 stars

worse than very bad !

very bad , another rip off site from china , rediculous how these predators are allowed to pray on the public . I placed my order over thirty days ago , no word from the company , no merchandise , poor customer service , bogus site , the public should be protected from these predators , very angry and disgusted !!! where the hell is my refund !?

30 January 2020
Unprompted review
Rated 1 out of 5 stars

Really Bad

Bought a pair of jeans at 8th December on sale and didn't got them. After several tries to have a explanation, they always said their departments were taking attention to the issue, but in reality they did nothing. They even said I ordered jeans on pre-sale, what is false. So, one month later, just asked for full refund at PayPal.

29 January 2020
Unprompted review
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