Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company, expressing deep satisfaction with their overall furniture purchases. Customers consistently love the stylish design, durable fabric, and exceptional comfort of the modern sofa beds they ordered for their homes. People frequently praise the remarkably prompt delivery service, friendly staff members, and helpful support team who assisted them throughout the entire transaction. Some reviewers were not happy with extended delivery delays, long waiting times, and ongoing communication problems with customer support representatives. Consumers also noted serious issues regarding poor product craftsmanship, including damaged parts, incorrect color deliveries, and extremely uncomfortable sleeping materials.

What people talk about most

Product

Clients share ambiguous opinions on product, with many consumers expressing high satisfaction regarding... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Many reviewers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast,... See more

Order

Reviewers mention ambiguous feedback about order experiences, showing a high level of disagreement. Some... See more

Customer service

People report ambiguous experiences with customer_service. While some customers praised the excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Home Furniture Shop

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(380)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customers I just bought a sideboard for my living…

I just bought a sideboard for my living room and a small sofa bed for my grand son.I sincerely recommend them, the sofa made very well and comfortable. We spend some time putting together the sideboard but when was finished we were happy.. it looks amazing! Fast and professional delivery. Recommend 100%

7 March 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this business!

I highly recommend this business!
We ordered sofa bed as we don’t have spare bedroom for guests.
Sofa was delivered in 3 working days. Their communication was good.
We are happy with the product that we received. The Sofa bed looks better in life compare to the images on the website. The measurements listed on the site are accurate. The material is very easy to clean. Its not the softest sofa but very good for sleeping and still comfortable as a sofa.

9 November 2023
Unprompted review
Rated 1 out of 5 stars

Never again

I bought U shape sofabed Alexa late April 2023. First of all measurements given on website are incorrect. That particular sofa is a bit longer, because of that I had to remove one armrest to fit it where I wanted. I have it for 10 months, most of the time it is covered with blankets as its extremely hard to clean. After that time fabric is already ripped, sofa has holes in it! It's used by 2 adults, no kids to ruin it!

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

I bought the corner sofa bed and it arrived in good condition, comfortable and is worth every penny. Just one minus is that the wait is 6 weeks for delivery. However, the communication was good and all questions were answered.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I can recommend this company. I bought corner sofa. I am very pleased with the sofa .Delivery was earlier than i expected. Every thing went smoothly.
Thanks

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Sofa arrive damaged

Sofa arrive damaged , after they changed our order as the colour we wanted was also damaged , contact them and there was not any answer from customer service. Found someone in whatsapp, he said it will take 3 weeks to be replaced, when the day come a big surprise drivers was at house before 7 am but not with sofa , they got just paper delivery, after 20 min they said, they spoke with company and there will be re delivery, 3 weeks past and never heard a word back . Don't be fooled, is not a polish company, is a cheap asian like most of , quality very poor,costumer service is 0 and there is not any communication regarding delivery

25 November 2023
Unprompted review
Rated 5 out of 5 stars

Lovely sofa

I am very pleased with our new sofa. We ordered one which was out of stock at the moment of placing the order so it supposed to arrive just after Christmas (6weeks waiting time). But we had a surprise and the sofa was delivered 2 days before Christmas. We were so happy and the delivery guys were also very professional and helpful. They offered to bring the sofa up to the 2nd floor for some extra cash of course, but it worth every penny for us. Kind of agree that there is not too much communication or tracking service but as soon they are able to deliver your order, everything is working well. Overall we are very happy with our purchase and woould recommend.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the purchase of sofabed

I am very pleased with the purchase of the sofa for my daughter, the staff contacted me about the delivery, the delivery was within 2 weeks and I received a gift from the company of a fluffy blanket.My daughter has a small room and the small sofa bed is sufficient for my child's room, it is easy to fold and unfold so my daughter can make the bed herself.I recommend shopping in this shop.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend Anna furniture

I highly recommend Anna furniture, a company that sells high-quality furniture made in Poland. I am the owner of a very comfortable sofa. I recommend it to my friends and I hope that the number of buyers will increase. Fast delivery and very good communication. Thank you.

18 December 2023
Unprompted review

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